This location has AMAZING customer service. Go see Dean, the branch manager, and Noah, branch…read morebanker, for your banking needs. They will treat you with respect and provide help in anyway they can!

Shocked to even be giving this review but I was there this afternoon 10/20/20 and deposited my…read morecheck and got money in return... Now here's where it's particularly my fault, when I got my money back I didn't count it due to the fact there was a line behind me but my money was short a few dollars... Now I won't put the employee's name out there cause it may have been a simple mistake but I'll ever go to that branch again and I'll ever pull off without counting my money ever again

Terrible customer service. Will never get one of their credit cards they declined every purchase we…read moremade. Even though it was a new card. I had to call customer service every time I tried to make a purchase and ended up waiting 10 to 15 minutes. Every time I use the card one time one of the customer service wraps was so rude. He actually hung up on me.

Convenient location right near Parx Casino. The ATM lines are usually short, but there is only one…read moreat this location. I've gone into the bank to see the teller a few times and they have always been friendly and accommodating. One perk is the free candy. Nothing better than free candy. Lol

195 Franklin Mill 19154 branch is amazing. The is and kind his name is Derek. I had amazing…read moreexperience at the bank and he gave me full attention that any customer required, and that's all it takes to make your customer happy in a nutshell.

Normally they'd score better than this but today this 1 star is in honor of the older white lady…read morewith short hair and glasses ... yea you know who you are ... the one who wouldn't make eye contact with me as I got to your door at 358 after running over a mile to make it in time to cash a check and not be stranded ... you proceeded to converse with the lady sitting there in front of you until conveniently looking up at me at 4pm and putting 4 fingers up but to me you might as well have just raised the middle one because it conveyed the same message. You could have helped me and been done in 2 minutes literally but nope you chose to act like I didn't exist until it was a time that meant it didn't matter that I existed . Hopefully you're the branch Karen among a crew of all stars and this is a one time negative experience that will be redeemed next time I attempt to use the services of the establishment trusted with my funds . Otherwise I will definitely find a more welcoming establishment to take my business to

Great experience! This has by far been the best interaction I've had with Wells Fargo. I have not…read moreconducted business with this company in over 5 years due to to poor service. I am attending a wedding out of town and needed some cash, contrary to their typically policy, they made change for me even though I am not a customer. It provided a positive impact on my day as I was crunch for time. Big shout out to Service Manager Anthony, not only was he extremely courteous with me, I was able to witness him handle a very busy store, provide training to new employees and effectively deescalate an anxious customer. Teller Elma was polite and efficient in handling my transaction. If Wells Fargo modeled each of their stores after this on in NE Philly, I believe they would greatly increase new business and expand existing. I certainly would consider returning if this proved to be a repeatable experience nationwide.

All I want to do is close out an account and had to wait for 45 + minutes and was not even…read morerecognized by one employee inside. The exact reason I am transferring it out to a better bank with actual customer service.

I have tried to close my accounts with this bank two separate times. Both times assured the…read moreaccounts were closed. Just received an insufficient funds notice they paid from my account an auto debit. I now have to go in and close it a third time!! This on the heals of opening an account in the first place with them because of their financial incentive which they declined to give because the automatic deposits which would have qualified me were made into a savings account rather than checking. This fact was not explained when opening the account. Stay far far away from this bank. It is not worth the time and aggravation.

Great place I just don't like that they only have two bank…read moretellers and the rest is self service

I was receiving a barrage of letters from Police & Fire, however my loan has always been on autopay…read moreand there was never a situation with late or missed payments, so these letters ended up in the garbage bin alongside the other piles of letters I got. Roughly four(4) weeks ago, a rep at Police & Fire named Brian Baker called my work number and immediately threatened me with repossession of my vehicle due to insurance surcharges they placed on my account. Upon asking for more clarification, I was notified that it was around a $100 fee. Bewildered, I insisted he must be out of his mind to threaten repossession over a mere $100 that I wasn't valid to begin with. I ended the conversation with asking him for the contact information to send over proof of insurance, and insisted that Brian does not call my place of business ever again. I compiled my insurance information and faxed it as well as mailed it to the address provided by Brian. Brian ignores my demands and proceeds to call me at work multiple times per day. I ultimately asked one of my employees (Mitch McDavid) to tell Brian to stop calling, at which point Brian asserted that he had a right to do so because I'm the business owner. On February 17th, I received a collection letter in the mail. I assumed Police & Fire didn't process my insurance information yet, and when they do everything will be fine. On February 22nd, I received another letter, attached, where it issued me credit for the time I provided insurance proof for. Upon noticing a gap remaining, I compiled additional information on my insurance and mailed it to Police & Fire. Also the letter said that my monthly payment will go up by $200 because of the insurance gap. I figured I can just resolve it with insurance and sense they are acknowledging receiving my insurance paperwork. I am in the clear with any kind of collection, especially because I have never been late on payment. On March 8th around 11:00pm, my car was repossessed out of my driveway. I called Brian and left him an emotionally-charged message around 9:00 am, admittedly with some foul language and threats to sue. He did not call back. I waited about two(2) hours and then called him again around 11 and was told he is in a meeting until noon. I waited for a few more hours, and then called again at 2:30pm. At this point, I was told he is not taking calls, and the associate on the phone said he remembers me from calling earlier, and that he will go into his office to see if Brian can take the call. I was told that Brian is finishing up lunch and will be free in forty(40) minutes. Associates name (Art Grial) It became obvious that I was being purposefully ignored, so I immediately went to my attorney's office to get him involved. While meeting with my attorney, Brian called me back and I put him on speaker. He claimed my payment bounced and was currently in default. I informed him that there were two payments for that month from two different accounts, one did bounce but the other was successful. He also told me that in order for me to get my car back, I'd have to send him multiple pay stubs to provide my employment. I asked why, considering I'm the business owner (which he himself confirmed). His response was a deflection and he again asserted that I cannot get my car back unless I prove my employment. I left the attorney office trying to figure out how I can provide my company's bank statements showing I am getting paid. Only about 5-10 minutes later a woman called claiming to be a manager. Her name was Sharol Brady. She informed me that this matter was escalated to her, and that at this time she will be calling the police and filing charges against me for threatening to come to their office and shoot everyone there. I was immediately in shock and told her I would never say anything like that. I said I was going to "sue the fuck out of you", which is a common phrase with the word sue, and not "shoot the fuck out of you", which I've never heard once in my life before. It became clear that this woman was trying to threaten me into submission. She quickly shifted to the topic of me being in default and having missed payments. After some arguing back-and-forth, I asked her to just tell me how I can get my car back. Her answer was that the only way I can get my vehicle back is by paying the loan balance in full, within five(5) days time; otherwise the vehicle is lost. I told her fine, I'd buy it out right now. She seemed taken back; unprepared to receive that answer. I firmly believe they were convinced I would not be able to pay and they could just steal my vehicle from me. With the car prices sky-rocketing I can easily make over $20k right now by selling it. I asked her how much I owe, and after quite a bit of fumbling she finally said $31,496 with all the fees. I asked her how I can pay now and she said I can't and I will have to go to the branch to do it. I asked her for my loan number so I can create an online acc

I have a CD with CittizensAccess - I have called on 11/13 for a withdrawal - was told it would take…read more2-3 business days. Today is the 18th - no transaction whatsoever. It seems that customer service there have no clue - I have called a few more times - no money transferred yet - she says - yes I understand - but I do not see any transactions yet. I am beyond upset at this point - will go to a brik and mortar branch tomorrow - but I have not seen something like this before. They do not put me through with a supervisor or another specialist. I don't want to know if this is not the "branch"... it is Citizens bank - I am responsible at my job for whatever my co-workers do or don't do. I'd give them a big zero point if it was possible.

bank of America has so little locations in the bucks area ... and the only one that is close to me…read moreopens at 10am and it is non stop people and no one inside working for customer needs .. I waited 45 minutes and gave up.. once again plus there having to keep 500 dollars into my savings at all times is extremely to much and there never ending maintenance fees just keep coming out ... and most people can't afford to have there money just taken from them... it's time to move to another bank branch .. like wachovia bank.. they at least have multiple locations everywhere... haven't been happy with this bank for a long time