Note that this is a review for the bank in general, not any particular branch.
You're lured in with promises of low fees, free checks, and on the spot debit cards. Only the last one is completely true. You get free checks...the first order. You get low fees...if you maintain a minimum daily balance of at least $1000. Heck, I can't remember the last time my bank account had that amount in it.
Fees: if you use an ATM that isn't TD, they charge you $3.00 as a surcharge in addition to any fee from the ATM owner. Even to check your balance, because you know, overdraft fees are a pain, that's another $3.00. So let's say I'm someplace where I'm not getting a strong enough signal to call, and the app is down, you're now talking $6.00 on top of whatever you're trying to take out.
TD likes to call itself "America's most convenient bank." Interesting...their only stores are along the eastern seaboard, so should you take a trip to Chicago, Vegas, LA, etc., they're certainly not convenient.
One service they offer is currency exchange. I haven't tried this yet, but will before my next international trip. If they try to rip me off, their corporate office will hear about it.
The good:
-the hours
-on the spot debit card
The bad:
-everything else read more