I emailed PMT and asked to reserve space for Monday December 10th, 2012 from 10:00am - 3:00pm. We discussed the availability and hourly pricing (which was originally quoted me as being $15.00 per hour). Once both items were confirmed, I was asked to call the studio so I could reserve the rental with a credit card.
As asked, I phoned PMT and again stated I was calling to reserve a studio for 12/10/12. I was then quoted a price of $40.00 per hour. This was slightly off-putting. At my concern for the $25.00 per hour rate increase The PMT employee on the phone double checked the rate and came back with $25.00 per hour. He stated that the $15.00 per hour rate was exclusively for nonprofits. Understandably, I was more than happy to accept the 2nd rate of $25.00 per hour. (Though in the end I was actually charged $20.00 per hour. Curious.)
I was sent the paperwork, read through the liability statement, signed and filled out the forms, and faxed the paperwork back to PMT. I also emailed to confirm that PMT had received my paperwork.
What I missed, and ADMITTEDLY acknowledge was my mistake, was that the rental form I was sent had the incorrect date written on it. Halfway down the form there was ONE line dated 12/3/12, a detail I was unaware of until I showed up at PMT fully thinking I had a reservation for that day. You can imagine my shock when I arrived with all of my equipment and dancers in tow for a full day of work. Sweet.
Looking at the paperwork I was embarrassed to have not caught the mistake before signing. I will note that the level of redundancy in emailing about a reservation for 12/10/12, then phoning to give my credit card information for 12/10/12, then faxing (my fax cover letter even indicated "studio reservation for 12/10/12") definitely gave me a sense of security I was getting a reservation for 12/10/12 especially since I NEVER ONCE MENTIONED (in writing or verbally) 12/3/12 as an option. PMT basically let me sign off on an arbitrary date of their choice - nice.
While I wasn't at my best when I learned I didn't have a rental that day, the PMT employee (I later learned this was the PMT director) who interacted with me at the studio was unusually unhelpful and dismissive. He brusquely handed me my paperwork, angrily showed me I had the date wrong then disappeared. My boyfriend said he did not return to his post until I stepped away to start making calls to find a new location.
I later emailed the PMT director to contest their customer service and was told that in 11 years of business they have never made a booking mistake and my situation was the first of its kind. I don't know about you, but I doubt it is possible to go 11 years of doing anything and not make ONE mistake. He excused his gruff behavior by saying he had been "attending to a health concern for a patron" which is why he seemed distracted and disinterested in dealing with me. He then proceeded to coldly regurgitate some formalities about the invoice being a 'binding contract'. His calculating and unsurprised manner throughout seemed practiced and I still have my suspicions that I'm not the first person to have had this type of experience with PMT.
In his email he also claimed that had I stuck around instead of immediately jumping on the phone to fix my situation (um, who wouldn't immediately enter reconnaissance mode?), he would have tried to accommodate me by putting me in a space they rent across the street. Right, so what ACTUALLY happened while I was on the phone was he told my boyfriend, in front of my dancers, there was "nothing he could do and there was no other space available". No part of this whole interaction indicated he was going to try and do me any favors.
This pretty much let me know me that in the end, the people who run PMT are, at the very least, liars. It is my belief they knowingly saw I had signed off on the wrong date to grift a measly $100.00 from me. Sigh... no matter how bruised my ego maybe for not carefully reviewing that invoice at least I am willing to admit when I've made a mistake. Lesson learned. PMT should have presented me an invoice with the correct date on it in the first place instead of sighting their 'infallible' track record.
I am lucky to have extensive knowledge about rental studios in the City, the financial means to make another last minute reservation, personal transportation and dancers who know me well enough to know I do not normally make this type of mistake. I know MOST artists aren't so fortunate and I assure you I will never trust this type of redundancy ever again nor recommend PMT Studios to anyone in the future. read more