After dealing with a horrible PM for our duplex, I decided to be picky choosing my next PM…read more I am an out of state landlord, so it's extra stressful to have an incompetent PM. Thankfully I found Keyrenter! Dana and her team really exceeded my expectation. Our old PM couldn't rent out the place even in the peak seasons, never visits onsite, forget repairs, and was not responsive. On the other hand, Dana's team was able to find a tenant in about a month, right before the holiday season when market started to slow down. Bailey went out to show the unit, and was on top of everything while our unit was vacant. Dana's team is easy to reach, call or email, and very responsive. Everone is super nice. I didn't think I'll find a PM who really cares and work hard for my property, but I did. If you don't want to worry about your property, and constantly manage your PM, I'll definitely recommend Keyrenter Chattanooga to anyone who's looking for PM.

This place is the worst! I scheduled a viewing for the same house and got canceled five different…read moretimes!! The day of the viewing!! Wouldn't let me share my zillow application with them. I got the runaround from keyrenter property management for a month. They have zero communication skills. Horrible customer service. This place is a complete waste of your time and your money. I wouldn't rent from them If this was the last place on earth. I called them numerous times and they never returned my phone call! I had money in hand with a great credit score and no time to waste. Don't call them if you're serious about renting.

I was with CPM for two years before the owner sadly decided to sell the duplex I was living in. CPM…read morewas truly so good to me. What impressed me the most was how they had never seen me in person before, but right away knew me by name when I stopped by their office one day and only identified myself as the Kirby Ave tenant. Another time, I had accidentally submitted payment online twice and reached out to Melanie (via email) on the weekend after hours for assistance. She personally called me ASAP to resolve the issue for me. CPM also promptly responded to all emails and maintenance requests. Their team truly goes above and beyond to take care of their tenants. When I found out the owner was going to be selling and decided to tender my move out notice, CPM made sure to make my transition as smooth as possible. They voluntarily informed me of how to avoid extra fees, and even replied to my emails after turning over the rental to a new agency. I would highly recommend CPM to any owner looking for a lease agency or any tenant looking for a property to rent! (:

I went to view one of their properties which was a duplex. However, I only viewed one side because…read morethat is the side I requested to view. After viewing the property my sister and I immediately applied because we loved the home. We were approved and we received the lease agreements. I noticed that our lease had a different address so I made management (Melanie) aware of this. At first Melanie said she did not notice the slip up. Then she came back to say we did not put the correct address on our applications and there were two different addresses on the application and the home we viewed was taken because someone had just got approved for it. So she went ahead and processed our applications for the other side of the duplex, without checking with us to confirm that is the side we wanted or even notifying us that the actual side we went to view was already taken. She told me we could receive our reservation fee back since it was their mishap. This was all said via text message. I confirmed for her to do that and cancel the application. Then I asked her about another property that was available through them. She first told me the property was taken then she came back to say it was available. She started quoting the prices for the home and I told her I would need to discuss with my sister first. I also told her we would need to view the home first. She gave me a link to apply to view the home. Then she reneged on her initial offer to give me refund and said if we did not choose a home within three days then our money would be fortified. However I still wasn't able to even view the home because they didn't send me a email. I informed her of this and she waited two days to reply to me to give me the code to enter the home. After viewing the home we did not think it was worth the money. So I asked Melanie about our refund she said she would give us in the beginning. She then said it was fortified because either we could get a refund or choose another home, which she never said to me. I never said I wanted to purchase the other property I only inquired about it and viewed it. After going back and forth with Melanie in emails and text I finally told her I would like to talk in person because there seem to be a lot of miscommunication. She never replied back to me. This whole experience with Chattanooga Property Management has been unprofessional and displayed bad communication. I informed Melanie that I just had a baby two months ago and I am currently paying for school so I do not have money to lose, especially now during this pandemic. She did not seem to care one bit. Either we could choose a home we did not like and pay even more money or we could just lose our money all together. I would not recommend this company to anyone !

Worst rental company you can imagine. Rented a townhouse for $4995 per month and they failed to…read moredisclose extreme mold damage and air conditioning that did not work properly - leaving me with no AC for the first month and my bedroom being over 90 degrees. Air conditioning repairman told me that landlord instructed him NOT to replace the unit after being told it was broken. They installed cabinets for laundry detergent using glue, nor anchors or mounts, but glue! The cabinet fell on me causing me to suffer physical injuries and damaging my brand new washing machine. Now, after moving out, I have discovered that they refused to allow Georgia Natural Gas to have access to the meter and have continued to use MY account for their natural gas service. DO NOT RENT FROM THEM!!!

This has been horrible since day one of moving into one of their rentals. I submitted over 7 work…read moreorders for my refrigerator to get fixed as well as the sewage backed up in all my sinks, I've missed days of work to accommodate their maintenance group which never show. It's been 14 days no fridge no using any water due to sink full with sludge. It's disgusting and terrible this is how you let your renters live for weeks!!! I lost 300 worth of medication that needs to stay cold, along with hundreds of dollars of food!!! And best part NO ONE ANSWERS THEIR PHONES TO ASSIST YOU! SCREW THIS DONT RENT FROM THEM AT ALL!!!

Wasted mine and fiancé's time. Scheduled a property viewing on Sunday at 11am. Stayed until 11:35…read moream and no one showed to let us view the house. House has a lock box as well, which they could've just as easily let us know the code to view the house. I work 60 hours / weekly and I took the time to go look, so just wasted some time for a potential client. Horrible.

From the owner: Property Rush is Chattanooga's turnkey real estate investment firm and flat-fee property management…read morecompany — built for investors who want to grow and landlords who want their lives back. We source and sell fully renovated, tenant-ready properties in Chattanooga and North Georgia. We also manage what you already own — $100/month for single-family, $85/month per unit for multi-family. No percentage of rent. No upfront fees. No long-term contracts. We handle tenant screening, lease management, maintenance coordination, and rent collection — treating every property like it's our own, because we own rentals too. Local expertise. Transparent pricing. Zero surprises.

Love working with Jason Weathers, the Investor Account Manager. He is very conscientious. His…read moreclients have constantly told me how he takes care of them and their properties.

the most unprofessional company I have ever had to deal with. lived in a rental for a year- no one…read morewould would ever respond to our complaints regarding problems with the house.

Do not rent from this company easy to get in but that's it they don't follow up with anything lack…read morecommunicating specifically hides things andndont put things in the lease like a home being a shared space . I left I home completely empty and clean and got charged a junk removal fee and 850$ cleaning fee when the home was spotless took my whole deposit

Bobby came out today after our power went off on freezing cold day here in Chattanooga. He arrived…read morewithin the hour and found the problem and fixed it in minutes. Great guy, thank you so much.

While we were renting with them, they provided relatively timely response to our issues…read more That stated, we broke our lease early after buying another house, cleaned the house to be better than it was when we moved in, save for a couple of carpet stains. Had no issue having to pay the fee for those. However, they fleeced us when we did leave, including charging us an extra month of rent, and forfeiting our deposit. I cannot recommend this organization because of their shady practices. You would be better off renting from someone directly.

Not recommended. They do shady stuff. Such as wait over 30 days to return security deposits, force…read moretenants to pay for stuff they don't want, and never let you talk to a person on the phone who can do anything. Bad company.

Rock Point Real Estate took over my property in March 2020. Prior to that, I had been in my…read moreapartment for five years and loved it. To say this company is incompetent is an understatement. This company does not treat it's tenants like people. Rent is paid through their "portal" and charges an extra service fee, effectively jacking up the price by nearly fifty dollars. Maintenance will enter your home with no notice, often without even telling you they've been there. They schedule lawn work, roof work and other loud disruptive services for early mornings and on weekends, and give no notice. They destroy porch furniture and plants without regard. On one occasion, a maintenance worker unplugged my cat's water fountain (for what reason I don't know) and left it off while I was at work, leaving my cats without water all day. Work requests sit completely ignored and unattended to. I have one sitting in my portal that has been there since Sept. 2020. The ONLY way to speak to a real person is to go through the emergency line, and even then you may get the run around. One night the valve behind my toilet burst, effectively flooding my entire upstairs. I called the emergency line multiple times, from multiple phones, only to get repeatedly hung up on by whoever answered. I had email correspondence with an employee regarding my lease which she then tried to deny ever happened until I forwarded her the exchange. For myself and every other person in my unit, dealing with this company and the landlords they service has been a nightmare. All of us are quiet, low-needs and on time rent payers. As of today, all but one of us is seeking a new place to live thanks to the incompetence on display as well as they ridiculously inflated rent prices implemented by the new buyers. It at all possible, do NOT rent a Rock Point Real Estate property.

From the owner: Rock Point Real Estate is a professional property management firm serving the Chattanooga and North…read moreGeorgia markets. We specialize in comprehensive asset management tailored specifically for serious real estate investors. Our services encompass the entire investment lifecycle, including strategic tenant placement, proactive maintenance, and detailed financial reporting for single-family and multi-family portfolios. With a focus on long-term value and asset preservation, we provide the data-driven oversight necessary to optimize portfolio performance. Our deep local expertise ensures every property is managed as a high-performing investment, bridging the gap between ownership and proven results.