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PMI Gulf Horizons

3.0 (2 reviews)
Closed 10:00 am - 7:00 pm

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3 hours

Response rate

100%

Services - PMI Gulf Horizons

Property management

Listing agent

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5 months ago

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Christopher H.

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6 months ago

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Deluna Management Services

Deluna Management Services

(9 reviews)

I was really disappointed with Deluna's management of an apartment I rented in Pensacola. The…read morecompany was poorly organized. As an example, I set up an automatic recurring bank payment to cover my monthly rent and, despite this, received notifications of delinquent rent on multiple occasions, informing me of late fees, etc. Deluna ultimately corrected these errors, but they didn't respond immediately. This sort of thing was stressful but only a minor inconvenience. My major complaint: at the end of my lease, Deluna withheld funds from my security deposit for cleaning fees. On the invoice, things like "light cleaning bathrooms/kitchen" were cited. In Florida, landlords aren't allowed to charge tenants for cleaning unless there is damage beyond normal wear and tear. There was no damage to the property, and they produced no evidence of damage. They simply billed me to cover their routine operating costs between tenants. This kind of unethical practice is too inconvenient and expensive for the average tenant to litigate in court. Deluna understands this, so I wouldn't expect future tenants' experiences to differ from mine. At the time of this review, there is a 5-star Yelp review of this business written by one of the co-owners, "Clayton H." This violates Yelp's terms of service, so I reported the review. Mr. H writes "Honest and proficient property management company! No extra hidden fees for owners or tenants!" This was clearly not my experience. What do you think the chances are that it'll be yours?

Amazing Property Management Company. Clayton and Desiree go above and beyond! I could not be more…read moresatisfied with their management of my condo on Airbnb on Navarre Beach. If I could give them higher than 5 stars I would! Look up my condo if you ever want to stay on the beach. Nothing but 5 stars on my property. Anchors Away on Navarre Beach!

Realty Masters of Florida - Before this place

Realty Masters of Florida

(40 reviews)

This company is the worst I've ever dealt with when it comes to renting. I've put in multiple…read moremaintenance requests and haven't gotten any answers from them other than 'troubleshooting tips'. Today my air conditioner went out and it's 78 degrees in my house. I'm 8 months pregnant and have a toddler. When I called emergency maintenance no one answered the phone so I left a voicemail. 2 hours later haven't heard anything back. Also, if you're ever a day late on rent they'll charge you 10% of your rent as a late fee. Skip renting with them.

I've only been in this home for 2 weeks. First, after partially filling out the application, I got…read moreurgent emails about finishing the application, so I did and paid the application fee. Shortly-there-after- after paying the application fee, I get an email stating that other people are ahead of me in applying for renting the home. So they knew this when they were hounding me by email. I scrambled looking for other properties to rent and was in the process of filling out an application for another rental when out of the blue I get an email congratulations on your rental approval. I was already over the time of my apartment lease and waiting longer would cost me $1800 and this rental was significantly closer to work, against my better judgment I went for it. They sent several emails asking if we were able to tour the house. I requested several times to view but didnt get a response. There was an occupant, so we viewed the virtual tour.. They sent another urgent email that I had 48 hours to pay the deposit. Saturday was the cut off, I'm an elementary school teacher and just started the school year and lived an hour away, so we couldn't take time off, Saturday we rush to get to the office and made it 15 minutes before closing. The extremely rude guy working in the office finally answered the door dressed in casual t shirt (some type of martial arts looking) shorts said "I'm closing up, there's a drop box upstairs" and closed the door before we could ask a question. Shortly after he gets in his black Ford truck and speedily leaves. I get a message that the keys will be ready to pick up Monday. So we made plans to get them that morning, but then get another message on Monday that due to a problem with a vendor the keys wouldn't be ready until that afternoon. So we had to scramble again to find time to pick them up. Then Tuesday directly after work,(i work an hour away) I drove down to see the inside of the house for the first time and drop off a jeep load of stuff, only to find none of the Walmart-made keys worked. I tried calling, but the office was closed, I called my fiancé to see if he could come after work and check them, and they didn't work. When I returned to my apartment ( an hour away) my dog was ill. His vet was closed by that time. By the time I could get him seen it was too late. Had I dropped off the stuff and headed back home, he'd probably still be here. Their lazy neglect in checking the keys played a huge role in losing my best friend . To make matters worse, they kept massaging me that they messed up on the contract and I needed to sign the corrected one. Checking messages was not a priority as I was trying to get my baby blood transfusions and to boot, I had no internet nor data. They played a huge role in why my best friend had to be put down.To rub salt in the wound, they send a message that the fkg trash cans (that were in the place they left them) had to be put away because we live in an HOA. Then the message, sorry about the dog, but you need to sign the new contract- because they messed up on the first one. When we finally got in the house the floors are all jacked up and dead German cockroaches were in the cabinets along with roach bait. I'm in complete misery because of this companies neglectfulness and there's not a damn thing I can do about it until the end of this fkg lease. I don't even want to exist anymore. If it weren't for the negligence, much of this could've been avoided. My life has been negatively altered forever.

PMI Gulf Horizons - propertymgmt - Updated May 2026

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