Passport: I had to get a photo for my Canadian passport. The fellow at the passport desk had me…read morestand and click for a photo. I saw him on the machine doing something. He then showed it to me, it was wrong. Canada has its passport information posted on their site and clearly shows the size/dimension and what needs to be in and on the back of the picture. I told the guy and he adamantly disagreed. He said our machine is set to Can. PP standards. With that I sent in my renewal fee with that picture. A few weeks later I got a call saying the picture is wrong. I must send another with the required information on the back. I went back to the Ballantyne location and thankfully a gal was there. She took it and it came out perfect, it was the size it should be. No adjustments. She stamped the back with the location info, her name, etc. My advice... go elsewhere if you see that small fellow in front of the computer at the PP desk. Membership renewal: Another day I went in to renew my AAA membership. I've been a member for 48 yrs. I had to change my address due to a move. Received my new card in the mail with the correct acct number. A few weeks later I received mail with another card to my current address. It had my previous married last name with a different acct number? I've been divorced for 17 yrs. I took the card into the Ballantyne office and asked... why this? The fellow looked around on the computer and couldn't figure it out. I asked him to cancel that membership, said he did. Someone had to go back in the AAA history to find that info., then take the time to create a new card and have it sent out.

I had a car battery replace in December 2022. In the last week, I had to jump my car a few times…read moreand called AAA to see if they could check it out, and Mark said to just drop it off in the morning and he'd get it looked at. Turns out a new battery was needed and since I was still under 3 years (barely!) it was replaced. I was so happy with them making time to evaluate it and to honor the warranty with no questions asked. Great experience overall!

My first call to AAA Charlotte. Awesome experience! Called at 3:36, the driver texted me at 4:03…read more"on the way", texted again when 14 mins away, again when 5 mins away, arrived at 4:19, changed tire and left my house at 4:26. The driver was courteous and respectful and very helpful!

I feel so sorry for you if you need to have your car towed in Charlotte in the winter and call…read moreAAA.You can plan on a several hour wait while they play games and tell you they are calling a towing company. The first tow truck driver (a AAA company) may be "confused" and not be able to find you in downtown Charlotte. You will call back after an hour and the next driver (same incompetent company) call will "not have the proper equipment." After you stand on the side of the road for 2 hours, they will finally call someone who will come and help you. Then you will get nothing but excuses and BS. Imagine if this was your grandmother or teenage daughter standing on the side of the road late at night in the winter while AAA exhibits their complete incompetence. Later, try getting someone to explain what happened or even to apologize. Not going to happen - don't even try! So the moral of the story is this: skip the AAA dues and just call for a tow truck when you need one and pay out of pocket. You will spend much less time and money and skip the frustration.

As a family, a couple, and with a group of travel buddies, we've had World Travel Mates set up…read moreseveral trips for us. Whatever you want, local or international, planes, trains, buses or ships, they know how to do it and where to go! We've had several wonderful trips put together by Kay, and every detail is attended to, making for a stress free and enjoyable trip. I would highly recommend World Travel Mates! Any agent would do a great job for you, but we're rather partial to Kay! Happy travels

Terrible experience.... stay away! Complete lack of communication and understanding of country…read morerequirements. Booked $8k vacation through this company. Had to reach out myself to ask for invoicing detail. Had to reach out myself to ask about what we need to do for transfers. No communication leading up to departure. I just happened to look up Dominican Republic, which is our destination, day before flight and learned that you have to submit an application for an e-ticket to get into the country. Must be done in advance and country approval for travelers. Called the travel agent and she was clueless. Had I not happen to come across this, we would have been in trouble. Travel agent also got us zero perks with hotel. What's the point? Travel agent did absolutely nothing for us.

Travel agent Melissa helped us plan a wonderful trip to Disney this past winter. She has been…read morehelping my mom for years, and I didn't even realize that all of her services are free! This is clearly a labor of love - her social media accounts went from bringing her own kids to Disney over the years to helping others do the same. Bringing kids to any theme park has its own challenges, and she has brought her kids there since they were little to being teenagers. Her itinerary she created for us was amazing - targeted towards the exact ages of my kids to the park we went to, from the rides, to where to rest, to where to eat, plus other tips for the hotel we stayed at. Thanks, Melissa!

From the owner: Your family deserves a vacation! We specialize in family vacation planning - personalized…read more recommendations, making and managing your reservations, and insider tips and tricks that can save you time and money! It's easy to work with us. Contact us for a complimentary consultation so we can get to know you. More memories, less stress!

We've travelled twice with Nada's Italy, and are scheduled to take our third trip with them in a…read morefew months. Our first trip was to the Amalfi coast, never could I imagine a more wonderful experience. Every minute from arriving in Rome, to arriving in Positano for 8 nights, and returning to Rome was amazing. Our journey director was outstanding. Our fellow travelers were fabulous, a group of 12. We would explore the coast from this beautiful spot in Positano, each day setting out for adventure in a lovely Mercedes van. We were mostly in places where we saw few Americans, we ate at wonderful restaurants, and had an absolute blast. We had a wonderful blend of active and down time, we learned and saw so much, and laughed every day ! Amazing! The next trip was Florence, Cinque Terra, and Tuscany, amazing as well. The hotels and villa we stayed in were top notch, our journey director amazing, another perfect trip. This was a more active trip, but we enjoyed every second, we felt like we saw a very real side of Italy, not just tourist spots. The Time we spent on each spot was magical. The charming town of Lucca and the Villa in Tuscany were top of our list. We are not organized tour people, but the small group, perfectly curated Nada's trips are beyond. We could not recommend them more highly.

Flavors of Verona and Lake Garda tour was perfect in every way. Our guide Daniela was our "mama"…read moreand our new best friend. Every detail was smooth, every hotel was amazing, every bite was better than the last.

I called Mann Travel to ask for a quote for a trip to London, Paris, and Rome. I spoke with…read moreChristy/Kristi and she told me I would have to pay $100 for her to provide a quote. I have never heard of this fee from a travel agency before. I asked if she could not provide some general info on a package and she pulled up something online. I asked if she could email it to me and she said she would try. She took my email address and I never heard anything else from her.

do not book with this agency.. they cancelled my trip due to vivid and did not refund the insurance…read moreI purchased on the trip.. Wish I had read previous reviews before booking