Passport: I had to get a photo for my Canadian passport. The fellow at the passport desk had me…read morestand and click for a photo. I saw him on the machine doing something. He then showed it to me, it was wrong. Canada has its passport information posted on their site and clearly shows the size/dimension and what needs to be in and on the back of the picture. I told the guy and he adamantly disagreed. He said our machine is set to Can. PP standards. With that I sent in my renewal fee with that picture. A few weeks later I got a call saying the picture is wrong. I must send another with the required information on the back. I went back to the Ballantyne location and thankfully a gal was there. She took it and it came out perfect, it was the size it should be. No adjustments. She stamped the back with the location info, her name, etc. My advice... go elsewhere if you see that small fellow in front of the computer at the PP desk. Membership renewal: Another day I went in to renew my AAA membership. I've been a member for 48 yrs. I had to change my address due to a move. Received my new card in the mail with the correct acct number. A few weeks later I received mail with another card to my current address. It had my previous married last name with a different acct number? I've been divorced for 17 yrs. I took the card into the Ballantyne office and asked... why this? The fellow looked around on the computer and couldn't figure it out. I asked him to cancel that membership, said he did. Someone had to go back in the AAA history to find that info., then take the time to create a new card and have it sent out.

I had a car battery replace in December 2022. In the last week, I had to jump my car a few times…read moreand called AAA to see if they could check it out, and Mark said to just drop it off in the morning and he'd get it looked at. Turns out a new battery was needed and since I was still under 3 years (barely!) it was replaced. I was so happy with them making time to evaluate it and to honor the warranty with no questions asked. Great experience overall!

As a family, a couple, and with a group of travel buddies, we've had World Travel Mates set up…read moreseveral trips for us. Whatever you want, local or international, planes, trains, buses or ships, they know how to do it and where to go! We've had several wonderful trips put together by Kay, and every detail is attended to, making for a stress free and enjoyable trip. I would highly recommend World Travel Mates! Any agent would do a great job for you, but we're rather partial to Kay! Happy travels

Terrible experience.... stay away! Complete lack of communication and understanding of country…read morerequirements. Booked $8k vacation through this company. Had to reach out myself to ask for invoicing detail. Had to reach out myself to ask about what we need to do for transfers. No communication leading up to departure. I just happened to look up Dominican Republic, which is our destination, day before flight and learned that you have to submit an application for an e-ticket to get into the country. Must be done in advance and country approval for travelers. Called the travel agent and she was clueless. Had I not happen to come across this, we would have been in trouble. Travel agent also got us zero perks with hotel. What's the point? Travel agent did absolutely nothing for us.

Travel agent Melissa helped us plan a wonderful trip to Disney this past winter. She has been…read morehelping my mom for years, and I didn't even realize that all of her services are free! This is clearly a labor of love - her social media accounts went from bringing her own kids to Disney over the years to helping others do the same. Bringing kids to any theme park has its own challenges, and she has brought her kids there since they were little to being teenagers. Her itinerary she created for us was amazing - targeted towards the exact ages of my kids to the park we went to, from the rides, to where to rest, to where to eat, plus other tips for the hotel we stayed at. Thanks, Melissa!

From the owner: Your family deserves a vacation! We specialize in family vacation planning - personalized…read more recommendations, making and managing your reservations, and insider tips and tricks that can save you time and money! It's easy to work with us. Contact us for a complimentary consultation so we can get to know you. More memories, less stress!

We've travelled twice with Nada's Italy, and are scheduled to take our third trip with them in a…read morefew months. Our first trip was to the Amalfi coast, never could I imagine a more wonderful experience. Every minute from arriving in Rome, to arriving in Positano for 8 nights, and returning to Rome was amazing. Our journey director was outstanding. Our fellow travelers were fabulous, a group of 12. We would explore the coast from this beautiful spot in Positano, each day setting out for adventure in a lovely Mercedes van. We were mostly in places where we saw few Americans, we ate at wonderful restaurants, and had an absolute blast. We had a wonderful blend of active and down time, we learned and saw so much, and laughed every day ! Amazing! The next trip was Florence, Cinque Terra, and Tuscany, amazing as well. The hotels and villa we stayed in were top notch, our journey director amazing, another perfect trip. This was a more active trip, but we enjoyed every second, we felt like we saw a very real side of Italy, not just tourist spots. The Time we spent on each spot was magical. The charming town of Lucca and the Villa in Tuscany were top of our list. We are not organized tour people, but the small group, perfectly curated Nada's trips are beyond. We could not recommend them more highly.

Flavors of Verona and Lake Garda tour was perfect in every way. Our guide Daniela was our "mama"…read moreand our new best friend. Every detail was smooth, every hotel was amazing, every bite was better than the last.

I called Mann Travel to ask for a quote for a trip to London, Paris, and Rome. I spoke with…read moreChristy/Kristi and she told me I would have to pay $100 for her to provide a quote. I have never heard of this fee from a travel agency before. I asked if she could not provide some general info on a package and she pulled up something online. I asked if she could email it to me and she said she would try. She took my email address and I never heard anything else from her.

do not book with this agency.. they cancelled my trip due to vivid and did not refund the insurance…read moreI purchased on the trip.. Wish I had read previous reviews before booking

Not an ideal experience. Started out good but went south when I inquired about lowering my coverage…read moreand premiums. Switched to another agency for less money and better customer service..

Tired of dealing with the Progressive-ly increasing rates of a certain other company (hint, hint),…read moreI was recommended by my friend to investigate Pruitt Insurance shortly after I moved to Charlotte nine years ago. Anne and Drew Pruitt are a fantastic husband and wife team that welcome clients in as part of their family. I have had a few minor traffic infractions. And while most of the time, your insurance agent is the LAST person you want to find out, they are usually my first call. They helped me keep my premiums low and were quick to offer me discounts when enough time had past. I also have them for my homeowners insurance and they were very calming and reassuring when my home was burglarized last year. They greased the wheels on all the paperwork in order to get my claim check as fast as possible. They represent a number of carriers that will meet your needs.