Update to last post. Sundance spa lasted 1 month from last repair and now it is broken again…read more Complete piece of crap, and I cannot bear to deal with these folks again. Gonna drain it, and next Spring find a better dealer and product in the area and have a new one installed. I would NEVER buy a Sundance spa again.

In May of 2021, we paid Klenswite $3600 for a new gas pool heater, which died after 3 months of…read moreuse. Klenswite assured us the heater and its main components were covered under the warranty and that they would handle it and either repair or replace the heater for the 2022 season. I began contacting them in early 2022 to get a feel for what they planned to do with no response. Finally, in the spring they said the manufacturer didn't have the necessary part in stock as yet. When I called the manufacturer they assured me that the part was indeed in stock. More phone calls and emails to Klenswite until they left us a voice message saying the part was in and that they'd be out to install it the following week. When I followed up by phone, they informed me that the warranty was null and void due to a water chemistry issue and that we were basically out of luck. Bottom line, we went an entire 2022 season without a heater, sued Klenswite and the manufacturer. and prevailed in recouping our loss. The manufacturer immediately offered to reimburse us half the cost of the heater. When the court asked Klenswite if they were willing to reimburse us the other half, the owner said, ''I guess you've got me by the short ones.'' Case closed!

The guys were great, friendly, professional, & fast! Very happy with our first time having them…read moreclose our pool. Looking forward to seeing them next June '26 to open.

Very helpful with a well supplied shop! Let's all use them…read morein their new location Not hard to find and well laid out

Very honest, personable, returned phone calls in a very timely manner. Showed up when he said he…read morewould. Great install on our inground replacement liner. Reasonably priced for the job that was completed. Would recommend this company.

Haven't had the best of luck with hiring companies to help with my new house. However, this was the…read morebest service I've had since moving to Delaware. Smooth and ease of service is A1. From the estimate to the completion of the pool liner, the service was very satisfying. Ive never had a pool before but i believe i received a fair price for the liner after hearing that other companies will overcharge, plus i included a sand filter replacement. There was a small issue with the bottom of the pool but the fix was super easy and Robert let us know the best way to go about dealing with it. He set the new filter up while i was at work the following day after the pool filled with water. Robert and his coworker left my yard clean and neatly rolled up my pool cover for easy storage. 10/10 i would recommend

WARNING - READ THE REVIEWS. We had a similar experience. VERY shoddy work blamed on everything from…read moreother contractors to the leaves on the mulberry trees (absolute truth). Keith is an arrogant jerk. We never hired him - the builder did (Tim Ryan). We forced them to redo the inside lining of the pool under supervision. Have to live with the shoddy tile work (not level). DO NOT USE THEM. RUN!!!

I have a house in the Villas and I went in to the store in person to make an appointment to have…read moresomebody come out and talk to me about a pool. I came all the way down to New Jersey and waited and when I called to see what time they were coming they never made my appointment. I went in person to the store. Spoke to somebody at the desk and I watch them put my appointment in. And then the company never showed up.

Our family contacted this company about installing a pool lift for accessibility needs related to…read morequadriplegia. Five weeks ago, we met with company representatives, who gave every indication that the company would be able to help us. Over the next five weeks, we made repeated follow-up calls and received little to no communication. Only after another call yesterday did the owner finally respond, and the interaction was extremely unprofessional. My wife was told to "be quiet," that they were not going to help us, and to "forget about us" and find someone else. A company has every right to decline a project, but there is no excuse for ignoring a disabled client for weeks and then responding in such a disrespectful and dismissive manner. Very disappointing experience.

USA Pools is run by a Tom Braun who sets the tone for his team . Unfortunately that tone is " you…read moreare doing him a favor " HE NEVER RETURNS CALLS.... EVEN WHEN THERE ARE MAJOR ISSUES. The same attitude carry through to his 2nd in command Josh. He is nice at first but then becomes an Arrogant individual to deal with. I know several homeowners who have gotten rid of him because of his attitude and lack of returning calls. One in particular ... Tom cursed out. I would caution you About using Tom and USA pulls and highly suggest looking for other pool builders and weekly . Once I switch companies the new service company found so many issues with equipment that they install that was wired incorrectly shortcuts. Proceed at your own risk.

Unfortunately our condo unit and association wasn't a good fit for Cabrera. Apparently the fact…read morethat we actually wanted them to keep up with the landscaping around the property, clean the deck chairs, properly maintain the pool and throw out the trash was too much for them to handle. The filter and beater were down for 3 days and no one from the association was notified. Silly us for actually expecting them to do their job.

From the owner: Cabrera Property Management (CPM) serves the coastal New Jersey area's condominium and homeowners…read moreassociations (HOA) with community management services. We serve the Cape May County, NJ region. We're situated in the heart of Wildwood Crest and our office is open Monday - Saturday to help you with managing your association or vacation home. With over 50 years of combined experience, CPM offers property and community management services such as bookkeeping, property maintenance, administrative support, contractor coordination, building maintenance, pool services, property walkthroughs, home improvements, and so much more. Cabrera Property Management has a fleet of three service vehicles and is a Certified Pool Operator and is the ONLY CMCA-certified manager of community associations in the Cape May area. More info online at www.CabreraPM.com.

They do great work I just don't like how they treated me as a customer I had a problem and they…read moredidn't even try to keep my business

Excellent honest service! They were friendly, tie melt and for the job done for us. Glad to have…read morethe spa back up and running!