Their website said no wait. So I used my break to go over and get looked at. When I walked in there…read morewas 10 people in front of me. I asked the counter worker if It would be quick she said no and that their wait time indicator has been broken for sometime. If I had known I would have made a appointment and not wasted my break. No regard for other people's time.

Came in with head trauma and head laceration. Was given no pain relief, not even a Tylenol after…read moreasking over and over. Did not recoeve my normal daily medications and no one seemed to even care to try to get them. Once it was identified that I was a recovering addict I was treated by staff like scum. I should have just stayed home and would have gotten better treatment. They are terrible. Also they left an iv infiltrating in my arm for hours til me, the patient noticed. DO NOT GO HERE

I have no problems with the receptionist or the doctor at this location. But I do have an issue…read morethat they took a credit card and billed me before my supplemental paid. When I called my supplemental insurance, they had paid them but Express Care did not bother to credit to my credit card. After 3 calls, they said they would pay my card but it will take 4 weeks to process. This is unacceptable. The woman who spoke to me in the phone from the financial office was a first class bitch in her tone and patronizing attitude.

This was one of the worst urgent care experiences I've had. Several staff members were…read moreunnecessarily rude and had an attitude from the moment I walked in. I was dismissed when I asked for a specific test, even though I know how I'm feeling and just wanted to be safe. The receptionist also gave me attitude over accidentally tapping my card instead of inserting it, which was completely unnecessary. It costs nothing to be kind, especially in a healthcare setting. I will not be returning.

I have used this facility for 11 years for my annual DOT physical which I need for my CDL drivers…read morelicense. I have never had a problem. Yes, you might need to wait now and then, but nothing drastic. Any where you go go for medical attention you will have a wait time. The staff and doctors are always friendly and efficient.

I've had to come here twice in the past 2 weeks for job related tests. These ladies are on top of…read moreit. I was seen so fast, that I was actually able to get these things done on my work break. One of the days I came for an X-ray and all their computers were down. These ladies still had everything running smoothly. Everything was quick and easy regardless of the computers being down.

This is my go to Patient First location! The staff are always caring, thorough and swift. No…read moreconcerns from me!!

Went there yesterday with a racing heartbeat and was immediately taken care of by the staff. They…read morewere professional and compassionate and I felt very safe during a very scary time. Thanks to the professionals who took care of me (I don't remember their names as I wasn't 100%). I'm home and feeling much better!!

Was waiting to be seen and a guy walked in at 8:01 pm with half his finger hanging off, bleeding…read morethrough a towel. The staff turned him away coldly at the door because they stopped taking patients at 8:00 pm. He asked her if he could please speak with a doctor and she said they were all busy. I've never been so embarrassed to be a patron. That was cold, ChoiceOne.

try calling them WHAT A JOKE they don't answer the phone,if you can leave a message they won't…read morecall you back but usually there mail box is full!! Went for a covid test on Friday was told results would be 48-72 hours it is now Tuesday still no results,you cant call them they said they used LabCorp, well they have nothing yet.University of maryland medical center is now a real JOKE it is a shame a once great organization.

Very pleasant and helpful staff. Wait time is reasonable. Clean and pleasant space. Best urgent…read morecare experience for me so far. I highly recommend this location.

I understand you all have jobs to do and etc , I work in the health field as well so I know. I…read morebrung my son in at 3:04 we were quickly help and the front desk then it all went downhill. At 4:15 is when we were called back we were not seen by a doctor till 6:30 after repeatedly saying something to the MA. Zero communication. Horrible bedside manner and you can over hear them talking about previous patients!!!

I've been to Children's Urgent Care of Towson twice now and both experiences have been top notch…read more From web based appointment scheduling and paperwork completion to school and work excuses to rapid tests and treatment plans, Children's Urgent Care makes it easy so you can focus on what's important...getting your kids healthy. There are definitely drawbacks to the urgent care approach. Even with appointments, my two visits have taken a while. When I visited on a Saturday during flu season, my son and I waited for about four hours. At least one child, who was a baby in an emergency situation, jumped the line because of necessity. What I liked is that the receptionist communicated with those of us who were getting jumped what was happening and why it was necessary. My second visit, during the week, took about an hour. The waiting room features a TV (that played Bluey during our three hour wait), fish tank and some stools that can be moved around. It was enough to keep my sick son occupied while we waited. The actual patient rooms are also fitted with TVs, playing something different than the waiting room, and some wall games as well. Medicine, in some instances, can be purchased on site to save the hassle of a prescription at a pharmacy. Electrolyte popsicles were also available to my son when they were concerned about dehydration. Lollipops and treasure boxes are offered on the way out. All in all, when last minute sickness strikes my kids and their normal pediatrician is not available, I have no qualms taking my kids to Urgent Care of Towson.

I've been here couple times and phenomenal service every time ! Very fast , caring and accurate!read more

Hubby had to have a minor procedure here and I had to be the designated driver. Upon arrival we…read morepared in the Iris parking garage, sometimes it can be confusing to navigate but there was plenty of spaces this day, probably due to the weather. We had to walk to the pain hospital to get to the clinic. We checked in which was pleasantly easy. I was added to the list to be updated via text message of hubby's procedure, which I appreciated. There were plenty of seats, including seats for those with thick thighs. I was updated of every step and then when he was in recovery, the nurse came and got me. I asked did they validate parking, but as a incentive they gave me a free parking pass because of the delay, which was top tier. I was advised where to go and pull up to pick up hubby once I got my car. Thankfully there was an attendant to help with getting out.

Been inpatient here, had surgery, been in ER multiple times, not until I experienced Johns Hopkins…read moredid I understand what a crap show this hospital is. seriously.

I found this doctor via a video and he seems awesome. I called while I was out of town and spoke…read morewith a nice lady who scheduled an appointment 3 weeks out at 12:00. noon. (It is an hour and half drive for me.) I'm in a lot of pain but decided it was worth the wait. Suddenly then sent a "reminder" that my appointment is at 11:15. I called to let them know that a mistake was made and spoke to two of the rudest, most unprofessional women (one was named Hilary) I have encountered in medical setting. No apology. No sorry we made a mistake. And "That's when he takes his lunch. He can't see you then. Do you want to reschedule or not?" Some people have no business interacting with patients. Just look for another practice.

Total waste of my time, horribly patronizing and did not address my questions due to time. Was told…read more I need a 2nd appt for my other question. Note. He spent less than 10 minutes with me.