I had an outstanding experience with West Property Management property management. From my initial…read moreinteractions with their team, their professionalism and responsiveness were immediately apparent.

I highly recommend West Property Management. They truly deserve five stars! Richard is absolutely…read moregreat--professional, responsive, and makes dealing with any issue completely stress-free. Excellent service overall.

Very responsive. Available for phone calls and text. But also able to communicate, put in…read moremaintenance requests and pay rent through their app. Could be happier!!!

From the owner: Estate Property Management specializes in handling residential and commercial facilities and…read moreproperties. As a full service company, our expertise extends to construction, moving and maintenance. Whether you need estate management and concierge services, facility management, warehouse services or property management, let the professionals carry out those tasks. We handle inspections, renovations or leasing of single family or multi unit homes. Call 805-475-3611 for more information today!

Jessica at Blue Horizon Property Management has been so helpful. Our home has needed to have…read moreminor maintenance. Jessica makes sure that the contractors get in touch with us right away, that the work is done well, and everything is taken care of. Jessica is always positive, friendly, and funny on the phone. I really appreciate how hard Jessica works to make sure that our home is as nice as it can be.

Run, don't walk from this property MIS-management company. Negative stars for negligent level…read morenon-responsiveness. Blue Horizon's abject and complete failure to return a simple email or phone call caused my property to fall out of escrow costing me tens of thousands of dollars. This company is a joke....and so fitting that they changed the name to Virtual HOA, because there is never anyone there to help or respond to community needs. I'm sure Kevin Lehman will chime in here right away, denying and accusing. If only he did his actual job and responded when it matters, maybe there would be fewer 1-star reviews.

This review is more for the non response from Mark of Santa Ynez Vacation Rentals. A group of…read moreladies, celebrating turning 70 in 2014, stayed at OLIVE HILL RANCH in April 2014. We originally rented a condo in Buellton but Mark called a few days before and told us the owners decided not to offer it for rent anymore. So Mark scheduled us to use Olive Hill Ranch, we stayed Tuesday through Thursday - April 2 through 4th. The house was very nice and private, the road up to the house was a little scary, very, very steep - but we made it up each time - even in the rain. I left Mark a voice mail to let him know one of the folding chairs, in the bedroom with twin beds and one double bed, collapsed with a lady sitting in the chair. This was on Wednesday about 11:30 a.m. No response from Mark. The lady was hurting quite badly. She went to the ER when she returned home to L.A. County, the x-ray showed a small fracture. She could hardly walk, couldn't drive and was in a lot of pain. Just in the last few weeks that pain has subsided. I also sent Mark an email about the chair collapsing with the lady in it. NO RESPONSE! This is very UNPROFESSIONAL BEHAVIOR for a business. I read the previous review about the lady leaving her cell phone at a rental and Mark said he had it and would return it. DIDN'T HAPPEN, SHE NEVER RECEIVED HER CELL PHONE. Here is the email I sent to Mark on 04/04/2014: Olive Hill Ranch Rental Jo Ann 4/04/14 To: Mark Worth Hello Mark, "I left you a voicemail yesterday morning before we checked out, letting you know that the chair xxxxxxxx was sitting in collapsed. Three of us had been sitting in the chairs in the bedroom talking and applying make-up, I left the room to change clothes - not long after that while xxxxxxxx and xxxxx were talking ... the chair just collapsed and xxxxxxxx collapsed to the floor on her butt/tailbone. We all loved the house and thought it was a wonderful place to have one of our mini-reunions. But the house does need some attention ... this really isn't to complain about what didn't work ... but to make you aware of some things that need a handyman's touch. One other thing ... whoever you pay to clean the house ... they aren't cleaning as well as they should be doing. Here is our list: The pool was uncovered when we arrived. The spa was on when we arrived - we never used it and didn't know how to turn it off, so we left it as is. The ice-maker does not dispense ice. The microwave door must be loose because each time we microwaved something we had push on the door to hold it closed or it wouldn't work. There is open food in the pantry/cupboards which could attract little critters. In the corners behind the twin beds ... dirty and dusty. I took pictures if you would like to see them. (as I said this isn't to complain, but to let you know that whoever you are paying to clean ... that person is not doing a very good job.)" ... end of email. We paid a $225 cleaning fee and it could have been cleaner. The collapsing chair sort of ruined what would have been a very good few days. So I am, to say the least, very upset that SANTA YNEZ VACATION RENTALS COULDN'T BE BOTHERED TO RESPOND TO MY EMAIL. Again, a very unprofessional business practice.

Santa Ynez Vacation Rental does not disappoint! I had the pleasure of enjoying a perfect gals trip…read moreto their Rancho Maroma property last weekend and it could not have been more cozy and relaxing. The property is stunning and the layout is perfect for a large group. We cooked in the immaculate kitchen overlooking the property and enjoyed cocktails while watching the sunset. The rooms are spacious and the beds are crazy comfy. Everything is pristine and beautifully decorated, which made me want to never leave. I cannot wait to get back up to the valley and enjoy another girls weekend. Thank you again, Santa Ynez Vacation Rentals. I'll be back!!

Amy is amazing! She really gets took ow your needs. I really like how personable Amy is. She is…read morevery professional and goes above and beyond. I will definitely work with her again !Request her by name.

DO NOT RENT WITH THEM! Absolutely miserable to rent from…read more Constantly coming into our home for ridiculous things. Tell you on Monday they're coming Friday, and then tell you on Tuesday they're also coming on Wednesday. And if you say that day doesn't work for you, because you work 12 hour night shift and need to SLEEP during the day, they'll say too bad, this is "scheduled" maintenance. No, nothing was "scheduled". You just picked a day, and then gave me one or two days notice that you are coming into MY home, without any concern whatsoever whether it fits MY schedule.

Skyline Property Management: Six Stars - They Deliver!…read more Several years ago, as neophytes to being 'landlords', we took the recommendation of a real estate agent/friend and hired Skyline. Robert & Christy walked us through what we needed to do to prepare our rental, advised us on pricing, advertised and screened applicants for us, negotiated the rental contract and then managed the property once tenants were 'in'. They were professional, thorough and made the entire process EASY! Recently we have also seen Skyline in action from the renter's perspective when our son contacted them about an apartment they were managing. Again, Skyline's Robert & Christy were the consummate professionals. They put my son at ease and were straightforward about the process, the documents they needed, and their expectations once my son qualified for the rental. They have been quick to respond to needed repairs and are always available to answer questions. They are compassionate people who really enjoy their work! I recommend Skyline Property Management to landlords and renters. They are the real deal!

I am so thankful for Robert and Christy selecting me to be a tenant. I lived in one of the rentals…read morefor nearly 2 years while finishing up my degree at UCSB. In the few occasions I had a problem with something in the home, they were quick to respond to the situation. Renting from Skyline Property Management was simple, professional, and smooth. Thank you Robert and Christy.

Villa Montecito -particularly, Mainstays Luxury Estates:…read more This was a very high-cost stay; planned over many months for my grandmother's 85th birthday. At this price point and in this area (which I have stayed in previously), the experience fell far short of expectations. The primary issue was management. Our main contact, Matt, was dismissive and condescending, most notably on the day of our celebration. Despite clear communication about our large, multi-villa family group, there was a major disconnect between what was planned and what was executed. Management also spoke disparagingly about prior guests in front of our group, raising concerns about how future guests might be treated. The orientation meeting emphasized the owner's wealth and the value of artifacts rather than logistics, guest flow, or service expectations. It felt scrutinizing and unwelcoming, leaving critical operational details unresolved. Matt also made it a point to inform us (for whatever reason he felt relevant) that he himself has multiple vacation rentals... GREAT! So do we... so do plenty of other PEOPLE... so what?!?? You shouldn't need to build credibility in this way. Villa Montecito is not suitable for celebrations or large family gatherings. Approval processes were contradictory: management referred us to the concierge for planning, then later claimed the plans were "not communicated or approved." We were told the owner did not want "random people" entering, despite these being immediate family; making it clear large gatherings are not supported. The concierge was able to provide basic activities, but vendors outside of their familiarity are strictly restricted. For example, the one photographer allowed by management was the only one we could hire but does not offer print-quality images or editing. Hospitality basics were missing. Staff did not introduce themselves, handle luggage, or verify who was staying versus visiting. Several pre-approved guests (including adolescents on our guest list) were stopped at the door on the second day and nearly turned away as "unauthorized guests". Kitchen access was extremely limited. Guests cannot cook independently at all (if you plan to cook at all this is not the place for you); all meals (2x/day) are staff-provided. Food quality was MID at best. We were charged thousands $$ more for extra rooms based on headcount, yet those rooms were locked and inaccessible. Guests ultimately stayed bunked in rooms with their parents and at a nearby second villa. Charges for unusable rooms were never clearly explained. While the property is visually impressive (esp. from the outside), the layout felt segmented and poorly suited for hosting. Preserving untouchable furnishings outweighed creating a space that felt comfortable or conducive to gathering. A few staff were helpful (including Matt's assistant Shannon... probably the best person to deal with) and the setting is a place to be grateful to stand in. However, service, communication, and guest experience (the foundation of a luxury stay) failed. Our family has decades of experience in hospitality and understands service standards. Ultimately, this property did not meet expectations for service, communication, ambiance, or suitability for celebrations. The stress and lack of accommodation during a major family milestone were deeply disappointing. I would not book this property again under any circumstances. I also wouldn't be surprised to see a response in argument to the facts stated above as that seems to be the response for anything less than a 5-star review. ...but I can confirm from experience and so can my 85 year old grandmother (separate conversations) that Matt is extremely unprofessional, rude, dismissive, and a poor reflection of this management company all around.

I missed the opportunity writing a review on the Airbnb, so I am posting here…read more My stay March 12- 17, 2026. Home in Puerto Vallarta I don't even know where to start--this home was absolutely amazing, exactly as shown in the pictures, if not even better. My girlfriends and I (a group of 10) planned this trip to celebrate my 50th birthday, and it turned out to be truly unforgettable. We initially had to cancel due to the situation in Puerto Vallarta back in February, but we changed our minds and decided to move forward with the trip. Michele and Matt were incredibly supportive and accommodating in helping us reschedule our stay, which we truly appreciated. The property itself is spectacular--luxurious, spacious, and beautifully maintained. The rooms and bathrooms are large, the beds are extremely comfortable, and everything was spotless and well organized. We genuinely felt treated like royalty. One of the highlights of our stay was the incredible staff. Ramon, our chef, and Carlos, our server, made the experience exceptional. They spoiled us daily with delicious food and outstanding service, all while being warm, friendly, funny, and genuinely caring. They truly made our stay even more special. The concierge service with Alexa at MexiTravels was also excellent. Transportation was clean, comfortable, and always on time. The drivers were fun and made every ride enjoyable. While I did find the pricing a bit high for short trips, it was something we were able to discuss and manage. At the beginning, the booking process was a bit confusing for me since I had never rented an entire property with flexible room options. The contract structure was different from other Airbnb experiences I've had, even luxury ones. My advice would be to take your time reading everything carefully and ask for detailed information beforehand to ensure you fully understand the different rates and options. The only real issue we experienced was with the access codes--they didn't always work consistently and had to be reset a few times during our stay. That said, I would absolutely recommend this place with my eyes closed. Everything was wonderful, and I would definitely stay here again without hesitation.

First: If you are a tenant and have to work with RPL (as it's the property owner's choice) DO NOT…read moreLET THEM DRAFT YOUR ACCOUNT! Their accounting department is negligent and drafted our account for rent TWO MONTHS after we'd vacated the property. When I called to tell her (Shannon) that she'd overdrafted my account AGAIN she was very blasé about it saying it was "just a mistake" and that it was "unacceptable" that I was upset about it. Having lived in the Santa Ynez Valley for two years, I'm well aware of the fact that it's a small place and you don't have a lot of options when it comes to certain business services. As a result, you sometimes will find yourself having to work with Service providers that may not provide a level of service you expect or hope for. Having said that, I still find myself surprised that RPL property Management is still in business. From their accounting to their property managers, they are something very short of professional and are definitely not what I would consider to be responsible custodians for the properties they manage. We rented a home that was managed by Sylvia at RPL. We hadn't rented in a long time but we treated that property as our own - doing a lot of repairs and small fixes ourselves. However, when something would come up that was beyond our scope as tenants, we would reach out to Sylvia and our calls and/or emails would go unresponded to for a full day and sometimes two- leading us to sometimes reach out to the property owner directly- particularly when it was something that could negatively affect the house. At that point one has to wonder: what exactly is the service the property manager is paying for? There is a lot more to our negative experience with RPL but I'll leave it there as the Yelp format lends itself better to brevity but I'll wrap up with this: you are better off using a company out of Lompoc, Santa Maria or Goleta than resorting to RPL to manage your property. I've been in real estate for 6 years and both manage my own property and have hired property managers and I have never seen a company as unprofessional in this field as RPL.

From the owner: RPL Management is a full service Property Management and Real Estate sales company with its main…read moreoffice in Buellton, California. We manage commercial and residential property from Santa Maria south to Carpinteria, including properties in Lompoc, Santa Barbara, Goleta, Montecito and the Santa Ynez Valley. Whether you are searching for an apartment, house, retail, or industrial space to rent - or a company to professionally manage any of these properties - we are committed to providing quality Property Management experience to both our clients and our residents. Our goal is to provide owners with professional management and to handle all property concerns as if they were our own. For owners of multi-family units, we offer no-nonsense Property Management at reasonable rates. We continually strive to accomplish our goal of maximizing the economic value of our Clients' portfolio through excellence in leasing, rent collection, property administration and increasing net operating income. We are committed to providing quality property management in every undertaking, regardless of project scope or complexity. For Residents, our properties are your home. We manage them as we would our own home, tailoring our services to the resident profile. We believe in providing individual service to each and every Client, and striving toward openness and responsiveness. We listen to both our Clients' goals and our resident's desires, and then balance the two in a mutually-rewarding experience.

We had contracted with a 5 Cities management company we had used before (but now under new…read moreownership). It took them a week to respond to our initial request (and then we got a lame reason for the delay.). We didn't get a readable copy of the contract, weren't told they'd be holding the tenant's security deposit money and mis-wrote who was responsible for taking care of any repairs. That along with other things we weren't advised of. When looking for a new manager, I suggested that since the home was in Santa Maria, we should use a Santa Maria property manager. After looking at several on Google, I liked the services that Advantage said they offered. The main reason they got the contract was that they returned our initial call within 90 minutes and second call almost as quickly (You don't get a second chance to make a first impression.). One thing they offer is an early pay list to get us our rent early (since we need it well before the 15th of the month to pay the mortgage). They have lived up to that commitment as well as promptly introducing themselves to the tenant as the new manager and addressing and or bringing to our attention any property issues (and letting us decide if we want to use our house warranty and/or pay with OUR credit card). They also took the initiative to arrange for them to pay our landscaper monthly rather than us write and mail a check.

Me and a buddy have been lookin for a house to rent and I had been talking to all the other…read moreproperty management places. Advantage Property Management had the best customer service of all of them by far. I worked with Tami and she helped me get the house I wanted. I am very appreciative of all her help and I am very happy with my home