On November 23, 2020 I wrote Lighthouse dentistry a very poor review. I am retracting this review…read moreas of this date. Although yes my crown still fell out on tooth 9, I think it is called, and yes I still went to the Dentist Office on 11/23/2020 to get it put back in and yes I was told that the office would not be open up until 12/03/2020 and the young lady who works in Lighthouse dentistry did not tell me that another dentist was covering for the Lighthouse dentistry and I could call them. She showed little or no sympathy, compassion, or empathy. When I asked if the doctor could be called she was quick to tell me that he was in flordia on vacation and that I would have to contact another dentist and see if they can fix the problem. After hearing and reading my first comments the Doctor called me on 11/25/2020 to check on my tooth. A dentistry that I thought was cold and uncaring was the complete opposite. For him to read the post that I made, took time to call his office get my number and call me about my concerns and dissatisfaction about my crowns speaks volume, and shows not only a man of integrity but someone who cares. In our conversation he spoke of trying to make whatever I was dissatisfied with about my crowns right and for this reason I have change my stars to 5 for the Lighthouse Dentistry. On a side note: I was impressed that the young female who I stop as she was going into the office knew my name. I was not impressed to find out that the dentist office had arranged for another doctor to look after his patients in case of an emergency and the female did not tell me this, (Again not the Doctor's fault but the staff fault for not passing this info on). Not impressed to find out that the white female staff, claimed she felt somewhat intimidated, by our encounter when I used, no profanity, voice was not raised (I was parked at the front door), stood at my car while she was at the door of the office (did not approach), said excuse me, when stopping her going into the building, and used a passive voice. (These are things most black males are taught to do so that we do not have the appearance of being intimidating ) She knew MY FULL NAME, and knew I have never shown any aggression EVER in the office or towards the staff. So the big question is what made her feel so "intimidated"? I can only think of one thing. could it be my skin color? (don't know)

Office experience is horrible! It takes to long to get in for appointments! I would not recommend…read morethis dentistry they have too many patients! Very disappointing!

The staff is very friendly. Dr. Shaw and his staff take time to explain any procedures that need…read moredone. Makes a visit to the dentist a pleasant experience. The office stay up-to-date on procedures, technology and equipment. Would not hesitate to recommend.

Dr. Shaw is the best! He's kind and explains his procedures very well in order to make sure I…read moreunderstand what he is doing inside my mouth. His staff is sweet and I always look forward to seeing everyone in his office!

My experience with Dr. Carmien and staff has been life changing. After bad experiences with other…read moredentist as my dental health was failing I had lost hope that I would ever get my smile back. From my very first consultation I began to get my confidence back knowing that I was going to get beautiful new teeth with the All on 4 implants. Dr. Carmien and staff have been comforting and supportive throughout this journey and I will forever be grateful for my healthy new smile. They truly care about you, listen to you and treat you like family. I highly recommend his dental services.

Great care and service. Friendly and helpful. The best care anyone could ask for, on top of the…read moreadvanced technolgy.

Professional is the best way to describe it. It's a very serious place when it comes down to taking…read morecare of teeth. I haven't been the best with my first born's teeth but they let me know it. I'm not looking for sweetness and sugar when someone is telling me what I'm doing wrong so some may say rude but I definitely say they are very assertive and I can tell they genuinely care about helping my child! I will always recommend this place. My child is comforted by the staff as soon as he walks in. I appreciate how honest they are with me and that's all I ask for when dealing with my child. My son seems to like all the ladies there.

This was the Worst experience with a dentist's office that I have ever had! Their incompetence is…read moreonly out done by their lack of customer service! This office filled out a claim for my insurance company with missing information. Then for 10 months Melissa from the south bend office resent in the same incomplete claim and had it denied over 10 times. Finally, after 10 months I was sent a bill with a large lump sum. Honestly, I thought it was a scam. The bill came with no itemized list of services and only had a large lump sum that was due immediately. My kids had not been to the dentist in almost a year and I had no idea there was a problem with the claim from 10 months prior. I had to call back and forth between my insurance company and the Plymouth/south bend office for almost 3 hrs. During this time my insurance company informed me that they had not received my claim. They said that if I had the dr office send in another claim today that they would watch the fax machine for me and they would retrieve the claim and find out what the problem is. However, when I called Melissa she went on and on about how many times she sent my claim already, how much work she had already done on my claim, and that she absolutely would not send in another claim for me. I ended up apologizing to her for everything even though I literally just found out there was even a problem. ( at this time I began to panic because i needed her help the dr. Office had to send in the claim. I started to silently cry. I was so upset. Also, this was the first time I had called her about this!) She told me she would not call them to figure out the problem either. ( I could not believe how unprofessional she was) I apologized again and silently wiped my tears. I then recalled my insurance company and they found out that the claim was sent in incomplete over and over again. The quadrant was missing for the date of service and it could not be processed without that information. I then recalled melissa. When I told her that the quadrant was missing she basically yelled at me. Told me there was no reason that a quadrant was needed for my claim and began explaining the services they performed on my son's teeth the year before. ( at this time I had been on the phone for hours and Frankly was not interested in being scolded about what kind of information my insurance company may or may not need on a claim) however, I still needed her help so I apologized some more and silently wiped my tears. Finally, she put me on hold and called my insurance company. After holding for 20 min. She got back on the phone. She told me she in fact resent in my claim with the missing information (quadrant) filled in. She said " I resent the claim and I filled in the quadrant, they dont need it but I put it on there so they have it" She never apologized for the company filling it out wrong in the first place, she never apologized for not informing me there was a problem sooner. Absolutely, no accountability was taken!! The only reason she did so much "work" on my claim was entirely her fault. You cannot do the same thing over and over and expect a different result! If she had notified me after the second or third attempt I would have fixed the problem then. But waiting over 10 months til the claim had been rejected over 10 times is incompitance at its finest. She basically ended the conversation like she had done me a favor for resending my claim again and nothing was their fault. Even though it was literally the first time the claim was sent in correctly. Honestly, I probably wouldn't have left this Review if it had ended there. However, a few weeks went by and I received a letter of rejection from my insurance company because the claim had surpassed its 12 month filing period. Also, I received another bill from the dentist where they added on an interest fee!!! ( I had spoken to Nancy and was supposed to have my account on hold til the claim incident was settled. So they lied to me again!) So, now I am stuck with a 600$ out of pocket bill! Find a different dentist!!

Love everything about Borden Family Dentistry! They are very efficient and clearly very caring. My…read moresearch for a dentist I trust has ended!!!

No where is perfect! But Borden was an amazing experience. Wish I would have found them years ago…read moreinstead of wasting my money elsewhere past 15 years. They explained everything and took their time had multiple caps done and felt absolutely no discomfort! Thank you for the wonderful care I received. I have over 45 years in healthcare and I can honestly say Borden staff from the first phone call to follow up it was an amazing experience. Thank you.

I would HIGHLY recommend this dentist. He is very honest and very kind.read more