Professional is the best way to describe it. It's a very serious place when it comes down to taking…read morecare of teeth. I haven't been the best with my first born's teeth but they let me know it. I'm not looking for sweetness and sugar when someone is telling me what I'm doing wrong so some may say rude but I definitely say they are very assertive and I can tell they genuinely care about helping my child! I will always recommend this place. My child is comforted by the staff as soon as he walks in. I appreciate how honest they are with me and that's all I ask for when dealing with my child. My son seems to like all the ladies there.

This was the Worst experience with a dentist's office that I have ever had! Their incompetence is…read moreonly out done by their lack of customer service! This office filled out a claim for my insurance company with missing information. Then for 10 months Melissa from the south bend office resent in the same incomplete claim and had it denied over 10 times. Finally, after 10 months I was sent a bill with a large lump sum. Honestly, I thought it was a scam. The bill came with no itemized list of services and only had a large lump sum that was due immediately. My kids had not been to the dentist in almost a year and I had no idea there was a problem with the claim from 10 months prior. I had to call back and forth between my insurance company and the Plymouth/south bend office for almost 3 hrs. During this time my insurance company informed me that they had not received my claim. They said that if I had the dr office send in another claim today that they would watch the fax machine for me and they would retrieve the claim and find out what the problem is. However, when I called Melissa she went on and on about how many times she sent my claim already, how much work she had already done on my claim, and that she absolutely would not send in another claim for me. I ended up apologizing to her for everything even though I literally just found out there was even a problem. ( at this time I began to panic because i needed her help the dr. Office had to send in the claim. I started to silently cry. I was so upset. Also, this was the first time I had called her about this!) She told me she would not call them to figure out the problem either. ( I could not believe how unprofessional she was) I apologized again and silently wiped my tears. I then recalled my insurance company and they found out that the claim was sent in incomplete over and over again. The quadrant was missing for the date of service and it could not be processed without that information. I then recalled melissa. When I told her that the quadrant was missing she basically yelled at me. Told me there was no reason that a quadrant was needed for my claim and began explaining the services they performed on my son's teeth the year before. ( at this time I had been on the phone for hours and Frankly was not interested in being scolded about what kind of information my insurance company may or may not need on a claim) however, I still needed her help so I apologized some more and silently wiped my tears. Finally, she put me on hold and called my insurance company. After holding for 20 min. She got back on the phone. She told me she in fact resent in my claim with the missing information (quadrant) filled in. She said " I resent the claim and I filled in the quadrant, they dont need it but I put it on there so they have it" She never apologized for the company filling it out wrong in the first place, she never apologized for not informing me there was a problem sooner. Absolutely, no accountability was taken!! The only reason she did so much "work" on my claim was entirely her fault. You cannot do the same thing over and over and expect a different result! If she had notified me after the second or third attempt I would have fixed the problem then. But waiting over 10 months til the claim had been rejected over 10 times is incompitance at its finest. She basically ended the conversation like she had done me a favor for resending my claim again and nothing was their fault. Even though it was literally the first time the claim was sent in correctly. Honestly, I probably wouldn't have left this Review if it had ended there. However, a few weeks went by and I received a letter of rejection from my insurance company because the claim had surpassed its 12 month filing period. Also, I received another bill from the dentist where they added on an interest fee!!! ( I had spoken to Nancy and was supposed to have my account on hold til the claim incident was settled. So they lied to me again!) So, now I am stuck with a 600$ out of pocket bill! Find a different dentist!!

Long time customer I…read morewas referred to Smiles by Arnold in Valparaiso by a family member a few years ago when I had some issues with dental work I had done as a teenager. (Aka - maany years ago!) They did some very complex cleaning and work to correct said issues and that service (and they way they handled it) locked me in as a customer for life. I now go every 6 months as recommended - and find their staff, hygienists and dentists extremely professional as well as efficient. They are also very warm and friendly whenever I have questions or concerns, Any billing or scheduling issue we have had has been cleared up quickly. My only complaint? I wish they had more flexibility to their hours for those of us who don't work nearby and have 9 to 5 type hours. (perhaps offer one weekend/one night time a week?) But the service they provide outweighs that being a negative for me.

Natalie (the hygienist) was fantastic. She really knows her craft. However, I'm very disappointed…read morein the care given to my teeth by Dr. Alexandra Sales. She did a good job on my incisors but work done on my molars left pockets in between the teeth that traps food, and my molar crowns look like the tops of a rooks from a chess set. I came back twice to ask her to repair them while she was working on other teeth, but little was accomplished AND I was charged for it. A year, year and a half later, and I still am dealing with this problem.

I have been to many dentists in the area and they always seem to find something wrong. I have never…read morefelt like they wanted to spend time with me to discuss problems. I felt they just wanted my money! I don't feel this way with Family Dental Care. They always rank problems according to what is the most problematic and when they do work, I don't feel rushed. It appears to me that they take this as an art and want to do the very best for the patient.

Great Dentist! He did an amazing job fixing a broken filling. He is friendly with a professional…read moredemeanor. Best part - No pain during or after the procedure and it has been 3 weeks!

Thank you to the amazing doctors and staff at Cosmopolitan Dentistry for such amazing care not only…read morefor me but family as well! You will not find a more professional, clean, gentle, punctual office. The office has such a calming atmosphere with a staff that makes you feel comfortable from the minute you walk in until you leave. I highly recommend Cosmopolitan Dentistry!

do not let these people convince you to get implants. What a disaster they make promises they don't…read moremean anything that comes out of their mouth and they told me I didn't clean my teeth every day, but I do because he told me to they are just the rudest people I've ever met. -1

Love everything about Borden Family Dentistry! They are very efficient and clearly very caring. My…read moresearch for a dentist I trust has ended!!!

Worst experience ever, not enough numbing felt everything, would not recommend... seemed like a get…read moreit done quick and push them out type of place... negative 10 stars.... I've never been so upset. That star rating was more than they deserved...

Had a tooth pulled and was in and out quickly. I'm always nervous about these kinds of procedures…read morebut the staff and dr made me super comfortable and it was a breeze!

Awesome experience! I felt comfortable and at ease from the moment I walked in!! Staff is…read morewonderful! Dr. Is great!

The staff is very friendly. Dr. Shaw and his staff take time to explain any procedures that need…read moredone. Makes a visit to the dentist a pleasant experience. The office stay up-to-date on procedures, technology and equipment. Would not hesitate to recommend.

Dr. Shaw is the best! He's kind and explains his procedures very well in order to make sure I…read moreunderstand what he is doing inside my mouth. His staff is sweet and I always look forward to seeing everyone in his office!