I used Drain Tactics some months ago and the app never let me submit my review so I'm back to try…read moreagain. I called them on a day they weren't working but they came out anyway to fix a leaking kitchen sink. He said he was out running errands and would stop by. I can't remember the gentleman's name but he was so kind. He fixed the leak and corrected an error on how the pipes were configured. The price was very reasonable. I wouldn't hesitate to use this company again.

I have never had to call a plumber before for my home. Last November the hose bib on the outside…read moreof my house started leaking and it needed a repair. I called my home repair policy company, and they sent Drain Tactics to fix it. Even though this wasn't covered by the policy, Luis and his crew did everything they could to fix the problem at a very reasonable price. They came back out to help me after the same hose bib split from the very unexpected 2026 cold weather and did a beautiful job. If ever I need plumbing assistance again I will only call Drain Tactics. Thank you so much, Luis. You are what the true spirit of customer service is all about!

I had a broken outside pipe. They sent someone over in 30 minutes. He gave me a fix to stop the…read morebleeding (i.e. water) and explained in detail what needs to be done. Eric was courteous, efficient and got it fixed. The price was commensurate with the work done. I have used them before and would recommend to anyone.

Aaron was an amazing help, arrived promptly and thoroughly explained everything, will definitely…read morecall again if we need anything done! 5 stars!

Water heater replacement in a confined space under kitchen counter. Harvey visited to provide…read moreestimate, advised on options for replacing existing compact unit or installing new larger water heater in garage. Explanations were clear and comprehensive. On installation day the office called to confirm I was ready to support. Installers Wayne and Zack arrived on time, worked efficiently and carefully to avoid damage and keep work area clean. Removal of old unit was unusually difficult, requiring some disassembly of cabinetry which was done carefully and reassembled afterward. Wayne and Zack cleaned all areas affected and new unit solves the problem. This is my second experience with Harvey baker Plumbing and I expect to call on them for a much larger future job (decommissioning septic tank/field and connection to city sewer). Harvey, office staff and installers were all honest, friendly and professional. Highly recommend!

I have used Harvey Baker Plumbing for almost 20 years and have usually been very satisfied with the…read moreservice. This time was no exception given the technician, Juan, was amazing. He properly took care of an outside faucet issue that was "repaired" previously 24 months before. I noticed my outside faucet was slightly spraying water from the "repair part" recommended two years prior. In April 2024, I called Harvey Baker Plumbing to fix this faucet as it was leaking from the knob at the time. A young gentleman came and said he did not have the part on his vehicle to replace it (something to do with the pipe size), but he could "repair" it. However, I would not be able to turn the water on and off from the faucet knob. He said the nozzle at the end of the hose would serve as the on/off mechanism. When I discovered the current leak, I called and the receptionist said she could get someone out between 12-2 the next day. I explained the previous situation above and said I definitely want the faucet "replaced" this time. She looked up my previous invoice and said she would note on the ticket the faucet should be replaced rather than repaired. Next day, she called again and said she could have the technician come out earlier if I was available. I said I was and Juan came 15 minutes later, a little after 10am. He was a joy to work with, smiling and providing great conversation and expertise! I explained everything and he said he had the necessary part to rectify the leak. He did a great job. When I got the invoice, I noticed the parts only cost $33 compared to the "repair" part of $10. I was surprised the previous gentleman couldn't drive 4 miles to the office to get the necessary part and recommended the "repair" instead. I estimated I could have saved approximately $200 of labor charges had the work been properly completed the first time. I would have requested the previous technician get the necessary part had I known the difference in part costs was minimal. At least the "repair" lasted 2 years. I will probably continue to use Harvey Baker Plumbing in the future, but I'll make sure I request a more seasoned technician like Juan next time. Final note - Harvey Baker Plumbing now charges a 3% credit card fee on the invoice, which was not their practice previously. It was not a big deal to me ($7.75), and I understand a family business would prefer cash or a check. If I have a major plumbing issue in the future, at least now I am aware of the added fee.

They were several hours late, they kept me updated that they were running late but the job…read morecompleted successfully and professionally

I would leave a negative number, if I could. I requested them to clean out a kitchen drain and look…read morefor a leak which had left a cupful of water on my bedroom floor. I called at 2 in the afternoon. I will spare you the gory details , but 10 days and $14,000 later, the had torn up my dry wall in 2 room, cabinets and baseboards, ruined my countertops which all now need to be replaced and-NEVER CLEANED KITCHEN CLEANOUT, NOR LOOKED FOR LEAK! I hired a plumber after they left, who found the leak in 10 minutes, and had it repaired to minutes after that. Best part? Adjuster came, saw the small-still existing leak, and all the damage done by Roto-Rooter, denied the claim. They claimed I needed water remediation, mold remediation, Lead testing, asbestos testing, and although no lead or asbestos was found, charged for remediation of those, too. The mold found was tiny, they apparently have connections with the testing companies, they double charged for some things. They charged extra for nights and weekends, although there was no emergency. They saw me coming, I guess, and I trusted this known name. They business is model is deceptive, there charges were fraudulent, and although I probably could have won a lawsuit (on the billables alone, there are alit of shady, if not illegal things. But they wore me out. I paid it. But YOU DON'T HAVE TO. DO NOT USE THEM FOR ANY REASON. (I very rarely leave bad reviews. But they were so egregiously bad that I wanted to warn as many people as possible. ​ i would like to amend this review to make it worse, because not only did they do all of this, but today I just found out that despite paying them in full, which I only did, because my mental health was suffering, they still filed a lien against my property. A full five days after I paid in full. In the comments below is pretty funny that they couldn't find me in their records since I have about twenty letters from them.But I will be contacting her in person. Of course.When you do try to call them, they don't ever answer.Unless you owe them money it will be interesting to see if this woman ever gets back to me.

I had an afternoon appointment with HIS/HER'S PLUMBING. It was for the afternoon and I waited the…read morefull afternoon only for the guys to show up afternoon 6:00 PM. It was for a garbage disposal and within 2 minutes he said I need a new disposal. Not only was he late but he charged $50 for the visit. He also quoted me a $650 fee for a new disposal that could be bought at Home Depot for $165. This company will over charge even if they are late for appointments and for their overall service. Avoid them if you want to be treated in a fair manner.

Avoid this contractor. Warranty service sent them out. The guy turned on the water, saw the leak…read more Took a pic then left us with a $315 estimate. Never took it apart, check it thoroughly or attempt to repair. I ended up fixing it and scolded the warranty service.

Look no further for excellent plumbing. We had an issue with a master bathroom right after we moved…read moreinto our new home. We had several quotes all of which were very expensive and traditional (tearing out a brand new bathroom). Modern Plumbing came in with a creative idea and went through our laundry room to access the plumbing in the master and fixed it. They saved time and money. I cannot say enough about James and the team at Modern Plumbing. They will be our Plumbers from now on excellent excellent company!

I needed a simple toilet wax seal replacement, a half-hour job, but when Hunter pulled the toilet,…read morehe noticed standing water in the waste pipe. He asked if I had any backup issues. I had observed none recently. On further investigation, I did have a serious wastewater backup. I suspected that it was due to Comcast installing fiber optics in the neighborhood, drilling in the area of water/sewer pipes. So, the rest of the afternoon, Hunter worked with a camera and an auger to locate the blockage. He located it, but it was the lateral under my neighbor's driveway, which needed to be resolved by the utility company. Hunter asked me to let him know the outcome. It turned out to be a big deal. Indeed, the clay pipe was broken by Comcast's subcontractor drilling to install fiber duct. So, I knew there would be finger-pointing the like. I got it resolved, after a call to the PSC and a lot of back-and-forth. Sunshine Water sucked out the sewer and repaired the cracked pipe. I texted Hunter when the repair was complete, sending him photos of the cracked Clay pipe. I had shared his report with Sunshine Water, which gave them confidence in locating the break. This was very helpful because they couldn't get a camera in there due to the pipe being full of *(**&*&*. After I texted Hunter, he called me to ask how it went. I gave him the lowdown. In my long experience with home repair contractors and service companies, I have rarely encountered employees like Hunter. He left a job with loose ends beyond his control, but he cared enough about the job to want to know how it was resolved. Please thank him for me. And if I need plumbing services in the future, Modern Plumbing Industries is who I'll be dealing with. They're straight shooters, they communicate, they show up, and they have employees who give a damn. Thanks for staying family-owned!

These folks are amazing! Incredibly friendly and professional…read more I called these folks to install a garbage disposal for me and they were able to give me an appointment the following day! I was expecting to have to wait a week, maybe a week and a half. I was quite impressed! The plumber they sent, Jeff, arrived right on schedule. Very friendly and professional. He completed my service promptly, I was billed and that was that. I was able to pay with a credit card, which was quite convenient. These folks are absolutely excellent. I'll be contracting with them for future plumbing needs. I highly recommend them!

We recently had a full repipe and water heater replacement completed and were very happy with the…read moreservice. The team was professional, courteous, and easy to work with throughout the project. Communication was great, they kept us informed, and they made sure everything was taken care of. They even went above and beyond by helping with a few additional items at no extra charge. We appreciate the quality of the work and would not hesitate to use them again in the future. Highly recommended

My water valves on the outside and inside of the house (washing machine area). They came and said…read morethat they would have to get the parts and come back. I said okay. Little did I know that the parts I needed are usually in their truck. I had to call them back, because they shut off the water and didn't turn it back on. In the meantime a friend was able to turn it back on. So I called and told them never mind. All of a sudden I see someone in my shed doing something and it was them. Never let me know that they came back. Said they were coming back the next day. I called because I did not hear from them and they said it would be around 3-4. Then I got another call that said around 6. I cancelled them, They were supposed to come out originally on Saturday and I got a call that said nobody was available. I am still waiting for my money that I paid them. I was required to put down a 50% deposit. Linda C

Juan was prompt and knew his trade. He flushed out two tankless water heaters. Afterwards he…read morechecked all the faucets throughout the house to be sure all were at full pressure l. One was not and he resolved the issue. I feel the price was fair for the service that was provided.