I wanted to provide recognition to a representative who works for Plumbing Solutions in Columbia, SC, named Fawn. I had what I would consider an emergency. I was genuinely frustrated by the service provided by another company's representative. It was refreshing to speak to Fawn, who provided excellent customer service. Most don't realize that great customer service starts with actively listening to your customers so you can find the best resolution for them. I have worked in the escalations department for over 10 years, so I know what customer service is supposed to look like. Let me tell you, Fawn has the skills needed to service customers in the right way. She connected, defined, and resolved my concerns the same day. Fawn is a treasure, and when you have a representative like her. Please elevate her talents to the next level. Many companies would love to have her. Thanks again, Fawn, for your professionalism. The technician was excellent as well. He explained the problem and fixed it in less than 30 minutes. Overall, I am a satisfied customer. Thank you, Plumbing Solutions, for getting me taken care of. read more