This company is great! They installed a gas line for an outdoor kitchen last year, and they're back to upgrade our old water heater to a tankless this week. Their communication is always terrific; scheduling is spot on and I've never felt any sort of price gouging. They were recommended to me by a realtor friend, who's done a ton of business with them. It's not easy finding a locally owned and solid trades company, so I'm very happy to have found Brian and his whole team. Thank you! read more

Two guys showed up early, diagnosed my problem. I asked for the cost, no excuses just gave me the price. They were here 30-40 minutes, ran my cc and off they went. I couldn't have been more pleased with them! read more

I've used this company now twice within the last three months and both times were stellar experiences. First one was to find and fix a leak deep into the walls behind my water heater. When I was afraid I'd need a whole new water heater, this was a quick fix and extremely reasonable price. So I immediately called them for a spigot replacement that I broke. Again fast service so my water wasn't turned off for more than 12 hours and very reasonable. They are on my immediate call list now. read more

had a horrible traumatic experience with one of their workers named ANTONY this morning. the company's van was blocking the driveway from our parking garage so I couldn't leave. Im a patient person & rolled my window to kindly ask if it's his car. RIGHT OF THE BAT, HE WAS AGGRESSIVE & HARRASING ME ABOUT THIS ISSUE THAT DIDNT HAVE TO BE A BIG DEAL. any other person would conversate - either say my car could probably go through or simply move their van.... I live in Plaza Sherman Oaks. He let me wait a long time/wont move his van & was screaming & harassing me that I have space...I could but itd be an inch & some cars were pulled a bit forward so I wouldn't wanna risk scratching their bumper. he eventually pulled forward but as I was carefully passing through with an inch on both sides since it's really tight, he kept beeping his horn while I was doing it while still continuously screaming @ me & throwing his hands up. BULLYING & HARRASSING me for no reason. I'm the kind to go peacefully but I went out the car & told him of not to speak to me that way. Esp in a place thats home & safe to me . Hes a big guy & im 5 foot as he was walking to me intimidatingly so I pushed him off WITH 2 FINGERS. he immediately was like very dramatic oh dont touch me etc etc then mockingly laughing so loud n continued to be aggressive to me.... i mockingly laughed back n gave him no space to talk over me till i can leave. I'm sorry you had a bad day & your abuela, mother or daughter wouldn't wana be spoken to/treated like that. you can't just harass people for no reason esp in their own homes. smh...our property said him/this business is no longer allowed back but I feel unsafe & on edge. He should be fired. idk how this company can allow it. im gonna make sure this vendor doesn't work @ our apartment complex again. If i see the van, ill request to have them be removed Immediately. I can file a complaint with (CSLB) since I have his name, plate # of the van, cctv footage n can kind of remember his face. read more

Plumbing Authority - Plumbing Authority van blocking driveway w worker ANTONY inside - Plumbing Near Me - Santa Clarita, California

Punctual and thorough - as usual. Brian and his team always takes care of me and my real estate customers. Never a worry with Plumbing Authority. I highly recommend them for your plumbing needs! read more

Jacob outright refused to give me his name after he messed up but I managed to overhear it afterwards. I understand that accidents happen but you should probably own up to it and apologize (which he never did) instead of panicking and trying to hide from your error for fear of additional shame or embarrassment because it just looks all the worse and unprofessional now. Full story below. I live in a large apartment complex that subcontracted this plumbing job out to "Plumbing Authority". My mom passed away a month ago and we've avoided going into her room all that much while we've been grieving, so a pinhole leak developed unknown in her bathroom ceiling during that time period. These guys showed up and somehow busted open a sprinkler line or something soon after starting their work. Listen to the video included since the camera can't really pick up the water droplets but it sounded and looked like a full-on isolated shower being run through the hole in the ceiling in the picture attached. This lasted for about 15 minutes straight. As soon as it happened, the guy in charge (Jacob) called our apartment's maintenance people and asked them to shut off the water line, then he ran out while cursing up a storm and had his apprentice (Tim?) try to plug it with his hands as much as possible. The apprentice seemed nice enough but during his own panic he asked if he could borrow a container which had important documents in it to help catch the water (shouldn't they come prepared and have their own in case something like this happens?). When they were both together again I asked them off-camera if I could get their names and they bizarrely straight up ignored me. I went "Hello?" and repeated the question, Jacob asked "why", and I said just in case to know who was responsible for the potential damage because I didn't want it coming back to us. He said "technically I don't gotta give that to you boss", so I confirmed that they were refusing to give me their names and the apprentice said "I'm just listening to my boss, man." The leak stopped and still no towels to be found for the puddle of water seeping into the floor and carpet (again, should this not be a basic piece of equipment in this particular line of work?). I asked if they had any and they said the apartment's maintenance people would come take care of it once he finished the main job here (however long that would take). Eventually someone in charge of the apartment's maintenance did come and assure us that we wouldn't be responsible for any damage and instructed Jacob how to proceed, to please "make it look like you were never here", and that after checking downstairs they also needed to go and vacuum/dry some part of the downstair neighbor's unit (ceiling and/or carpet) because it had leaked through. As they were wrapping up and leaving, my little brother explained that the reason he was personally upset was because it was our recently deceased mother's bathroom which had remained sort of respectfully untouched, and again Jacob did not apologize or even offer condolences on a basic human level. All he said was something along the lines of "Yeah that's why we tried to act fast and get the line shut off, and again it's 'against our company's policy' to give out our names so you just gotta go through the apartment management for any concerns." If that's really "company policy" then why not mention it in between ignoring me and outright refusing to tell me? Not buying it. I sincerely wouldn't have even gone through the trouble of leaving this review and left it purely at keeping records for liability purposes, but I can't stand people not owning up to their mistakes, especially in professional scenarios. Accidents happen and the leak itself didn't even have to be the biggest deal in and of itself; the real problem was how poorly the human side and accountability was handled in response. Thanks for reading. read more

Plumbing Authority - Plumbing Near Me - Santa Clarita, California

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I can't say how grateful I am for Brian and his crew. I discovered some issues on a house I was looking to purchase and was considering walking away. However when I was referred to Plumbing Authority they were very confident they could perform the work at a reasonable cost. They performed pipe bursting in the front part of my sewer and it came out great. I would recommend them to anyone as they are a good genuine company, which is hard to find. read more

came to fix my laundry washer. I've myself been in the trade for a long time. I come home to a mess. yes they fixed the problem but had a whole mess while working. noone wants to come home to a flooded floor. I appreciate getting my washer fixed but you can do without flooding the floor. Unprofessional read more

Amazing Experience with this company.I had a leak in one of my walls,Jacob the plumber they sent out was able to find the leak very quick, he was very knowledgeable clean and very respectful very professional!I would definitely use them again! read more

I called Plumbing authority for plumbing emergency and Jacob arrived right away and fixed the issue in no time. He was very polite and friendly and was kind enough to give me a detailed explanation on the work he needed to perform. thank you again Jacob you did an amazing job! I will definitely be recommending Jacob and plumbing authority. read more

Been a customer for many years I wouldn't use anyone else. I appreciate their pricing and friendly service.

They, "Cameron ?) came three yrs ago and replaced a 2nd story shower pan drain. It was a tough/tight job and all is still well.

Mark was absolutely exceptional! My neighbor referred me to them years ago and every time I use them I am super impressed. They returned my call within 5 minutes, mark came out within 1hr of call and did 2 repairs for me with 1hr way under what cost I was expecting...when does all that happen??? read more

If I could give this company 10 stars I would! They have saved us from so many problems and will continue to be my prefered vendor. I manage a large apartment community and Plumbing Authority has been the one and only vendor that I call for all my plumbing needs. They have been my plumbers for more than 13 years. From Hydro Jetting my main lines, 100 gallon water heaters replacements, pressure valves, angle stops and to every other smaller jobs, they get out here quickly and the job is done extremely well. Jacob and all the techs are professional and respectful to all our residents and staff. Brian, I appreciate you! read more

The Plumbing Authority did an amazing job with a clogged drain that no one else seemed to be able to fix! Jacob and Carlos arrived quickly and were extremely professional, polite and efficient. Jacob clearly explained the problem and gave helpful tips on how to prevent it happening again. Plumbing problems are so stressful and Jacob and Carlos made the whole situation so much easier with their calm, professional demeanors. These guys deserve a raise! Highly, highly recommend! read more

Plumbing Authority saved me on several occasions at multi-million dollar residential/commercial properties in the San Fernando Valley. From water heater replacements, water pressure regulators or major plumbing repipe repairs. They are always there for me after hours and weekends. Highly recommend! read more

I've had to use Plumbing authority numerous times unfortunately but grateful for the hard work and top customer service that's always provided. Jacob is super knowledgeable, he gets the job done in a timely matter and he always cleans up after him self. read more

Jacob and Chris serviced my bathroom sink drain and shower drain today. Both were clogged. Our previous plumber gave us all sorts of professional drain solutions which didn't work. Jacob identified the problem- it was simply clogged hair and soap at the very top of the drains. He showed me how to maintain it myself and how to detect if a bigger problem arises. He said not to hesitate to call in case of an emergency. Both guys were super nice, honest, and I felt treated really well. Plus I learned something about plumbing that I should have learned years ago from my late Dad (I'm 56) . read more

First time customer for this company. I wasn't sure what to expect. Called for a water heater repair. Company responded fast and came out really quick. Wasn't expecting same day service. When the two plumbers got to my home they were very polite and explained everything. Made it very easy to understand what needed to be done. Jonathan was very helpful and honest about what needed to be done. I am very thankful for Jonathan's honesty. Water heater was replaced and also the water pressure regulator. Overall very happy with the service and the price was reasonable especially cause they came out same day as I called. Would highly recommend anyone else to use them. read more

This is the only company I will trust or call for any plumbing needs. I had a bad experience with another company who tried to charge me $800 to dig in my backyard for a simple sprinkler valve repair. Plumbing Authority is honest, friendly, and they know what they are doing. I can trust that they will get job done right the first time, with very reasonable rates. read more

Super professional, know what they're doing, efficient, on time, fast response. Mark was wonderful fix the Plumbing problems that other plumbers plumbers failed to do correctly. I recommend them for any plumbing job . read more

This review is specifically for Jonathan. I had a plumbing emergency overnight. Jonathan was sent out and was just super understanding, helpful, and calming, considering I was pretty wound up and frustrated with my apartment complex. He moved quickly and was really personable. Just one of those dudes that had a professional and friendly manner which these days is less common. Thanks Jonathan for getting me to work on time! read more

We had a slow drip leak in our home coming from the 2nd floor that was driving us crazy for a few weeks. But that all changed when we called up The Plumbing Authority in Santa Clarita. Robert, the technician, was able to pinpoint the leak instantly and explained the solution on how to fix it. After giving me a reasonable price for the repair, he proceeded to do the work fast and did minimal damage opening the walls. It appears we have a new authority in SCV when it comes to plumbing. I would highly recommend The Plumbing Authority for your next plumbing projects. read more

These guys are the BEST! My friend Bob McCall referred me to Brian. We had a leak above our water heater and our previous plumber Detour Plumbing flaked on the appointment and their quote was much higher when I reached out to Brian he responded immediately and got the job done! From now on will be our go to for any plumbing issues! read more

The area drain was clogged. The guy came and did snaking for 30 minutes and did the camera thing for another 30 minutes.. no repairs or any useful work done ... and they are sending a bill for $700. Horrendous guy.. don't even think about calling read more

Plumbing Authority has completed multiple plumbing jobs in my my home for a fraction of the cost of other plumbers in the SCV area. They are reliable and thorough with their work. read more

Second slab leak at our house and got Plumbing Authority recommended by my regular plumber, as they were booked solid. Mark did outstanding. Took the time to explain options and answer questions. Will be using them from now on. read more

By far the best company I have ever worked with on time and cleaned up after job, very respectful service men.

The previous owner installed the dishwasher pipes/drain the wrong way. This prevented the dishwasher from being pushed all the way back the way it should be. Chrishawn came over and fixed it for us. We are extremely happy with the service he provided. He was very knowledgeable and thoroughly explained what had to be done. Our plumbing is now done the right way and no longer looks like crap. I highly recommend this company. They are honest and reasonably priced. read more

Thank you Marty for helping me out!! Marty in my opinion went WAY beyond to help out, he came over to help me with my faucet and a toilet that literally has been fixed (by someone else) twice and still keeps breaking..Im out with a back injury, Marty went to Lowes and bought me a new faucet and workings for this stupid toilet, installed em quickly ...I'll only use Plumbing Authority again!! Great customer service from the girl who answered when I called, very friendly and the call back time from Chris to dispatch Marty out to me was fast!! Thank you Marty & Plumbing Authority ya'll are the best!!... Update..Thanks again to Jacob and Plumbing Authority!! Nice people to work with, WHY would you use anyone but the BEST?? Thank you again to Chris for his friendly voice and timely scheduling..See ya next time I have any plumbing needs read more

Our water heater went out. We were so impressed with how efficient and professional they were. From start to finish. The time it took from the initial call to the time the new water heater was installed as fantastic. I definitely recommend the company. read more

Fantastic company. Mike from Plumbing Authority just came to my house and figured out how to fix a very complicated shower temp control handle in minutes. And what's even better about this situation is that I did not know who to call for this, but had seen their company truck in front of my neighbor's house this morn. It was truly a sign, as I had put off dealing with the broken control handle for a while now. So I dialed the number and a very polite woman answered immediately. She said she would have their technician reach out and come by after he finished at my neighbors house. An hour later Mike texted and came over. He was very polite, professional and smart! I hope I don't need a plumber again but if I do I'm definitely calling them. read more

I called Plumbing Authority to repair a leaking faucet on my fiberglass whirlpool tub. The plumber they sent knew less about plumbing than I do. For instance, after he couldn't budge the valve with a wrench, I suggested that he use a ratchet. He said that he didn't have one, but then went out to his truck and brought in a ratchet set which also didn't work. Since he wasn't able to replace the valve from above the tub, he called his boss, Marty and he said that the tub needed to be pulled out and he quoted $1,100 minimum to remove the fiberglass tub to replace the valve. I have watched YouTube videos of such tubs being removed and it takes at most 90 minutes. Plumbing Authority estimated that it would be an all day job. That is a lie! This job should take no more than 3-4 hours to pull the tub, replace the valve and re-install the tub. Also, they charge $90/hour but quoted a minimum of $1,100. That comes out to over 12 hours for this job. Plumbing Authority should be avoided! They are crooks! *****REVIEW UPDATE as of 7 PM 12/11/18***** This afternoon I called the handyman that I've used in the past for non-plumbing jobs to ask him his opinion about this issue. He told me to soak the frozen nut with WD-40 since that should loosen the nut. I told him that I had as of last night. He told me to reapply the WD-40. He just finished removing the nut and replaced the valve!!!! The total cost was $80 of labor plus $35 for the valve for a total of $115. In addition, most of the labor was the travel time to purchase the $35 valve. He actually only spent 15 minutes working the job!!!!! Although he's not a licensed plumber, my handyman sure knows his stuff! So, my leak is fixed and I only paid $115, not $1,100! read more

We had this company changing the showers valve and diverter for $1100 plus fixing a pipe in the garage ceiling. That was on January. We know usually companies give a 30 days guaranty but still I gave a call and told them about it and they weren't nice at all. By March 1st we were already having trouble with the pipe in the garage. It was a mess with water everywhere. Good thing we got home warranty because they found out the diverter was improperly done and leaking everywhere. Basically we paid for a bad job to plumbing authority. read more

I don't write a lot of reviews but these guys are the best. They're knowledgeable and customer focused. Its refreshing working with craftsmen you can trust. I highly recommend them and will continue to use them. read more

Absolutely the best! Very dependable and quality work for a reasonable price. Doesn't get better than that.

Came over immediately. I needed my washer and dryer hookup removed and capped. Only issue was they charged me $90 service fee.... The workers were nice and Covid responsible. But to charge me 90$ is a lot just to unplug my washer and dryer. read more

Asked them to check the toilet flange, which would have cost around $220. Turns out it was just the wax seal ($145). The work was finished fast and they did a good job. read more

We needed to replace our water heater. Got plumber recommendations for installation from the place we bought it and from friends. Called for estimates and chose the cheapest - Plumbing Authority. Estimate was for labor; parts would be extra. Mark arrived promptly and was very professional. Installed the water heater and the charge for parts was the same as if we purchased them - no upcharge. Mark was polite and very neat. We were extremely pleased with the service and the price - more than $100 less than any of the others we called! We will use Plumbing Authority again if we need any plumbing done. read more

I met with Brian of Plumbing authority to look at a job. He came out and gave me a bid of $600.00. I agreed, and he said he would be out to do the work. The next week two guys pulled up in a work truck. Neither of them were Brian. They seemed nice enough and I showed them to the work, asked if they had any questions and left. I was contacted by my GC a few days later. He told me the job was done incorrectly. Sure enough, I wen't by the house and they had installed plastic (ABS) fittings behind a beautiful pedestal tub. The fittings were in plain view as you enter the bathroom. Unsightly! I called Brian and I asked him to fix it. There was a lot of "Well, yeah, Oh yeah I get it OK" but no " I am so sorry and I would like to make it right, when can we schedule something" He told me to call him back. The bill came and the $600.00 turned into $1000.00. I paid it and I called him back urging him that I needed the problem resolved. Never heard back. Needless to say, it's been almost a year and the pipes remain. No follow up. Because of the aloof attitude of Brian "Plumbing Authority", I didn't want to try to wrestle an evasive vendor down. I'd rather pay a professional to fix the work and not have to hear any excuses. I have since found an excellent Plumber. They are timely and professional and have always given me straight answers and solutions on other jobs. I've used them from complicated repiping, to pipe repair and drain work. They are CASTLE PLUMBERS 818-362-2728. Gil is the man. Great guy! As for Plumbing Authority...this review is about as much energy I will put into them. read more