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4 years ago

Greatest ever . They are so professional and so respectful and they clean up after their selves very fair prices

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Red Plains Plumbing - The snake that Red Plains Plumbing got stuck in my washer standpipe

Red Plains Plumbing

(9 reviews)

In 2019, Red Plains replaced a section of pipe on the main drain leading away from my home toward…read morethe backyard fence. Over the course of several years, I had issues with the drain clogging periodically but couldn't ever figure out why. This year, my significant other and I had a different company scope the drain with a camera in the hopes of getting to the root cause of our repeated clogs. We discovered that the work Red Plains did in 2019 involved REDUCING the diameter of the drain by one inch. Plumbing 101: Drains are only supposed to get bigger as they progress away from a building to the sewer main. We calmly contacted Red Plains to see what, if anything, they could do. They said the worker who did the original work was no longer with the company and also that they couldn't guarantee work done so long ago. Ultimately, they offered no kind of recourse for us and did nothing to fix the problem they created. We had to hire a different company to repipe the drain from the reduced section all the way back to the house, about $6,500. None of this would've happened if Red Plains would've done the job right in the first place OR remediated their original "mistake", which is actually more like plumbing malpractice. Do not trust this company.

Some guys from Red Plains Plumbing came out to clear a slow washer drain but they just managed to…read moreget their snake stuck in my washer standpipe. Instead of apologizing and figuring out how to fix it, they claimed that this happened because of my drain and they would have to go straight to digging up the sewer line for $7,000 to $10,000! I told them I would not be doing that and asked for other options so they said a supervisor would call me back and left, abandoning their snake in my drain which was now completely clogged and backed up into my washer and kitchen sink... Fast forward through a couple of days of frantic calls to Red Plains which they didn't even bother returning and I called another plumber for emergency service. They were NOT complimentary and let me know the snake should not have been put through the washer standpipe and its four 90 degree turns, should never have been forced in until it knotted up, and after they removed it that Red Plains had used the wrong kind of head on the snake which was broken off inside the drain! What was just a slow drain was now a serious issue and I had spent over $700 but was much worse off than I started! I want to support small businesses like Red Plains because they're supposed to care more about their customers. Unfortunately with Red Plains, they weren't able to provide the resources, professionalism, and knowledge that a larger company would. Their office manager called and tried to help figure out a way forward but must have been overruled because a return visit to fix the problem lasted less than 15 minutes and Red Plains sent me an email saying there was nothing they could do. When I tried to find out what happened (again leaving many messages with no return calls) they just told me I should go with another plumber! Following their advice, I called a larger, more reputable company and what a difference it made! In less than the time it took Red Plains to get their snake stuck and block up my drain, the experienced plumbers found exactly where the head of the snake was lodged in the Y with a nearby floor drain, sent a camera down the floor drain to look at what it would take to remove the stoppage, and cleared the stoppage through a nearby cleanout that the Red Plains plumbers had just ignored! Instead of defaulting to the most destructive (and expensive) option, the new plumber had the tools and experience to correctly diagnose the problem and figure out a way to fix it where Red Plains couldn't. To cap it all off, Red Plains flatly refused to refund the charges for their "drain cleaning" which started this mess (be careful with all the fine print they put in their invoices which make you wave their liability for damages they do) so this was a costly lesson for me. In the end, what it comes down to is that you want to work with a company who will do what they say they will and help you even after they make a mistake. Based on what happened to me, I want to warn everyone that company is not Red Plains Plumbing. If you're considering hiring them then I hope the same thing doesn't happen to you too!

Legacy 4

Legacy 4

(8 reviews)

Justin Johnson of Legacy 4 Plumbing was great, he was professional and completed the job quickly…read more.The office staff was pleasant and helpful. I can't say enough good things about this experience,I would definitely recommend them.

* Do NOT hire Legacy *…read more We recently hired them to clean out our main drain. We have occasionally had issues with tree roots blocking the line. And, this is what the problem was. Their worker did indeed get these out from the line. It was apparently easily resolved. Their worker was here no more than 20 minutes. But! Only five days later our main line was clogged again! We contacted Legacy. There was obviously something they missed. Legacy refused to even consider this. Their excuse for not missing something was, "you've got roots." Um, yes. But, they do not grow to block the line in five days. Legacy was wanting to charge us another $200 just to even come back out. They would not even consider that they had not completely cleaned the line. Be prepared for Legacy charging higher costs, too. They charged over $350 to come out to do a simple job which (I found out) other reputable companies charge less than $250. We have a normal residential line- it isn't long in length. They charged a separate fee just for using a snake to clear the line. Um, I compare the unreasonable nature of this like an auto shop wanting to charge you for using tools to get an oil change! We hired a different plumbing service to come out to resolve the issue. It was indeed a small amount of roots which remained, clogging the line. It was something Legacy completely missed the first time. It was something they shouldn't have wanted to charge $200 to even come out. *You have been warned. Don't hire Legacy*

Plumb Tech - plumbing - Updated October 2026

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