Great experience with the furnace maintenance! The technician Kang was knowledgeable, and very…read morepatient in answering my questions. The service was thorough and efficient, and everything was left clean and tidy afterward. It's reassuring to know my furnace is in good shape for the season. Would definitely use their service again.

For the past five years, ever since I installed Amazon Alexa in most of the rooms of our home, I…read morehave wanted to attach a smart thermostat as part of our smart home set-up. We have our lights, various appliances, and other smart home devices already hooked up to Alexa, but I could NEVER get a smart thermostat installed and working properly. I was unsuccessful at installing one myself, my old heating & cooling guys couldn't get one working, and an electrician we hired couldn't get one working. I was told that something was wrong with the configuration in our furnace's wiring, or alternatively, the smart thermostat we purchased was a lemon. I had to settle for running up and down the stairs, flicking the heat controller back and forth between "heat" and "cool" manually, depending on whether I needed the furnace or the central air conditioning. With the constant wild swings in Edmonton's temperature all throughout the Spring, it was a major pain to keep resetting the thermostat manually when the rest of our smart home was so automated. Recently, when our old thermostat started wearing out and malfunctioning, I thought I'd give the installation of a smart thermostat another shot. I carefully researched the reviews, and saw that Trust Home Comfort came highly recommended. They seemed to have a lot of experience in upgrading old-style thermostats to electronic smart home systems. I'm happy to report that I was not disappointed! My first discussions with Van were great. He understood exactly what we wanted, he sympathised at my frustrations with our previous attempts to convert to a smart thermostat, and he assured me that Trust Home Comfort could solve the problem. He promised to send his best, most experienced installer (Kang). I got an appointment immediately for two days from the day of booking, which was enough time to get the thermostat brand and model he suggested (ecobee), after I asked him for his recommendation. Amazon supplied the thermostat through next-day delivery through ecobee's Amazon store, and the installer showed up the very next day after, on-time-to-the-minute of the booking we made, to install the device. (I should also mention that Trust Home Comfort has a sophisticated computerised appointment booking and billing system, so reminders are sent out via email in a timely way before the appointment, and billing is detailed and easy-to-pay online). To make a long story short, Kang was able to immediately identify the simple wiring problem that hexed us all these years, preventing us from installing a smart thermostat sooner. At one stage years ago, our humidistat control was moved to the furnace room by our old heating and cooling guy, and the wiring of the old humidistat left behind from the old location was confused with one of the power wires needed to power-up a smart thermostat. The correct wire was quickly relocated by Trust Home Comfort's technician, and the smart thermostat was up and running in no time! The old manual thermostat worked because it didn't need external power, but when previous heating companies and electricians tried to hook up a smart thermostat to the (dead) "power wire", it naturally couldn't power-up because the old humidistat wire, although the same colour as the correct external power wire, wasn't powered. Trust Home Comfort figured out what the problem was, and fixed the problem immediately. Their experience and ability to troubleshoot problems quickly proved they were a sound choice to install our new smart thermostat. The billing was detailed, fast and very reasonable. They did exactly what they promised to do, and today the smart thermostat is working EXACTLY as it should. Their technician was experienced, and set everything up exactly as we wanted. What more could I have ask for? I can't recommend Trust Home Comfort enough! Needless to say, they are our new, permanent service provider when it comes to any home heating or cooling solutions.

Booked a same day appointment with Rob's because they are not open weekends. Rearranged my work…read moreschedule to get home for the appointment and the window came and went with no communication. On follow up the service rep indicated they phoned multiple times to confirm and moved to the next appointment, she provided the number back to me that was not even remotely close to the number i provided. Fair enough, mistakes happen however there was no appetite from this business to admit making a mistake that cost me my day and the solution proposed by management is for me to take another day off on Monday and live with the plumbing situation on the weekend. Just got off the phone with Romaniuk Plumbing and they will be here tomorrow! Very disappointed with problem solving and lack of regard for the time of other's from this business.

FURNACE REPLACEMENT: DO NOT SHOT HERE!!! Very unhappy about the way this company takes people for…read morea ride, especially the elderly. You only have 2 payment options. Pay in full at once or RENT... NOT rent to own. They charge you an amount per month to rent your replacement (s) and put a Notice of Security Interest (type of lean) on your property that expires in 15 years. By this time, you have paid the 15 years, you have paid 3 times the amount for the replacement and the Notice of Security Interest will be renewed. They say they provide yearly maintenance and filters....If you were to sell the property, you need to clear the amount owing.... which is more 10-25% MORE than what the original amount was. It has been taking me several weeks to get a proper response from the company, leaving several messages with a promise to call me back. If you check out the warranty, it's good for 1 year. There is no information with the Better Business Bureau for this company as you get a page error. I found the half decent reviews for Rob's Albertan Service Experts are fake. I recommend you look elsewhere.

Called early for a leak from the washer. The technician bruce was there within a half hour. He…read morewas informative and easy to interact with. He double checked everything before he left. Second time I used this company and both times very impressed with the service. Definitely my first call from now on.

Don't use this company. Three times failed inspection for their new plumbling installation. Had…read morethe company out two more times to try to resolve the issues. Ending up hiring a different company.

This review is not written out of frustration, but to help other homeowners understand the…read moreimportance of confirming inspections and reviewing venting whenever gas appliances are installed or modified. The City has advised us to file a formal consumer complaint regarding the unsafe and non-compliant conditions Always Plumbing left at our property. We don't expect perfection - we understand that mistakes can happen, and when they're minor, they're completely understandable. As tradespeople ourselves, we know how complex projects can be and remain willing to work collaboratively with others in the industry. However, when major mistakes occur that compromise safety, accountability and full resolution at the company's expense is the only fair and appropriate outcome. In October 2024, my husband and I hired Always Plumbing & Heating in Edmonton to install a garage heater. During the estimate, my husband explained to them that a previous home inspection had flagged a gas leak in the system. Regardless, the estimator stated the price would be lower than usual because the existing venting and piping could be reused. In September 2025, while reviewing the installation, I discovered that the reused B-vent in the garage attic was severely corroded, joined with duct tape, and not properly sealed at the roof flashing. The installation also lacked high-altitude derating, and the appliance connection was damaged due to the use of over-length screws compromising the gas-tight seal. I reported these findings to Always Plumbing on September 16, 2025. After several emails, the company confirmed it had pulled the permit for the job, which was still open and required inspection. This was the first time we were informed that homeowners were responsible for booking the inspection with the City. To resolve the matter fairly, I proposed that we cover the cost of new materials while Always Plumbing provided the labour at no charge, since the permit was already active and no additional cost to them would be incurred. Operations Manager Rob Shaw declined, initially offering a free furnace inspection instead. When I refused, he said he would "work out a great discount." and make sure "the best" guys would complete the remaining work. The estimate provided was $1,000 (including a $150 discount). For comparison, Weiss Johnson Mechanical gave us a verbal estimate of $1,000, which included the cost of pulling a new permit. This confirmed that Always Plumbing's "discount" offer was equivalent to the regular market rate. Following this, I contacted the City of Edmonton and requested a formal inspection under Always Plumbing's existing permit. The inspection failed, citing the following deficiencies (see attached report): - Rusted and disconnected B-vent requiring full replacement. - Damage to vent connection from screws. - Appliance not derated for altitude. The City inspector noted that these deficiencies should have been identified and corrected by the contractor at the time of installation. After receiving the inspection report, we requested that Always Plumbing correct the work at no cost, given that the issues were present and visible from the start. Instead, an employee emailed us accusing us of being "rude" and "trying to get something for free." Considering the verified safety deficiencies and the company's stated commitment to customer trust and workmanship, this response was disappointing. The General Manager, Lindsay Tait, responded professionally, and we had hoped to work with her toward a resolution; however, as of mid-October 2025, we have not received any written path forward or resolution.

Installation of a garage heater was fine, however it was not the brand or unit that I paid for. It…read moreappears to be a commercial unit that they installed in my home because I can't find any information on it. It broke almost immediately and I've been waiting for them to fix it for months - in which time they haven't called me and haven't returned my phone calls. I'm considering legal options.

Our heat pump wasn't functioning, and because of the reviews on YELP we asked them to send out a…read moreservice technician. The communication beforehand was excellent. The technician arrived on time, was courteous, professional and seemed to be competent. After about 30-45 minutes he told us that we needed to replace the heat pump and that it could not be repaired. We paid the service fee of about $200 and asked that they send out someone who could give us a estimate to replace the heat pump. 2 days later another technician came out, and gave us an estimate. Again, he was on time, courteous, professional and friendly. I mentioned the need to replace the heat pump to a friend who lives in our building. He mentioned another company and so we called them to get an estimate on replace the heat pump. They came out, and looked at it, asked some questions, did some maintenance and the heat pump is working! No replacement needed! Getting this 2nd opinion saved us literally thousands of $. We are so grateful for the other company and will probably not call Acclaimed! again for a repair - since either their technicians are not competent, or they tried to sell us something we didn't need. After I posted this review, the owner of the company apologized for the misdiagnosis and offered to refund the initial service fee. He was very polite, listening and we had a good conversation. He handled this with grace and so much better than other owners. I'll raise my rating to a 2 from a 1 because of this call. It was appreciated.

Full furnace system replacement. Great work and super communicative. I definitely recommend over…read moreany other.

We called Joshua at Sherwood Plumbing and he was amazing. He was courteous and very thorough. We…read morewill definitely call again if we ever need to.

From the owner: 10 years+ experience in commercial/residential service, new construction. We have a team of well…read morerounded professionals, equipped to help you with a solution for whatever problem you may have. We can help you build a home from the ground up, with all of your plumbing/gas needs, or we can be there for a dripping/leaking faucet, annual water heater service, renovation, and even a consult if you're thinking about a reno, or future development.

Had a rush job at my condo as the buyer wasn't informed of building code and wanted a plumber sign…read moreoff. It's an hour one way or another, so had her replace toilet shutoffs with quarter turn ball valves and a slow filling valve. She'd had the worst day imaginable and was still a delight to chat with. Repairs done quickly, with quality parts and minimal mess & cleanup. Buyer was satisfied with the certification as to meeting code.. Rates are great and I'd be happy to hire again should the need arise.

We had a good experience with this business when we renovated a master bedroom shower. She did all…read morethe preliminary work and then finished it up when all the tiling was done. We called with a few questions and she communicated well. Carissa made another trip to our home in her busy schedule to make sure our hot water was working. Shows up on time, works methodically and can trouble shoot when needed. Prices are reasonable. We wouldn't hesitate to hire her again.

Had a water leak due to poly b. Service was very good , service was provided on a holidayread more

Fantastic company to deal with. Upfront with all their pricing and excellent workmanship. When it…read morecomes to warranty, they respond very very quickly. They actually answer the phone when called.

Great service! We had a furnace problem during a cold week in December and called JDK. They were…read morecourteous and prompt in sending an experienced employee. Keith was great, addressed the problem and stayed until he was satisfied that the system was working properly. It has been a pleasure to work with JDK. I'll gladly recommend them to my friends.

OUTSTANDING !!! With a heatwave on its way, and some concerns with my AC unit. I was able to have…read moreone of they most amazing techs come out. Our tech Mike was nothing but professional, courteous and approachable. He first started off by cleaning the unit to to allow him a clear and unobscured view of the AC unit. He quickly found and fixed the issues . He then went above and beyond, by providing me and my family with a few tips and tricks to maximize the performance of our household AC.

No problem with the work the plumber did but be cautious about what you are being charged. Plumber…read morehourly cost, plus a $52 "service charge" and gouging on the cost of the part (triple the cost of what I would have paid at Home Depot). When I inquired about these issues, the attitude of Rafael (I believe his name) was appalling. He abruptly, rudely stated that he doesn't set the prices. The service charge is for the plumbEr coming out - not sure how the problem could be fixed without the plumber coming out? He called back to tell me that the cost of the part was only $15 above Home Depot and hung up. I felt like I was dealing with a child!! You would be better off to hire your own plumber and stay away from this outfit.

Our hot water tank decided to fail on us overnight. In the morning I called around to various…read morenearby plumbing service providers. Pro plumbing was very quick to respond and provided a very reasonable quote and scheduled me in for service quickly providing an hour window of when to expect the technician (not an 4-8hour window!). The technician (Ryan) arrived early and was very professional and knowledgeable! The whole process was hassle free and the price quoted was what was charged (no extra hidden costs!). I would definitely recommend to others!