Had a water leak due to poly b. Service was very good , service was provided on a holidayread more

Fantastic company to deal with. Upfront with all their pricing and excellent workmanship. When it…read morecomes to warranty, they respond very very quickly. They actually answer the phone when called.

Great experience with the furnace maintenance! The technician Kang was knowledgeable, and very…read morepatient in answering my questions. The service was thorough and efficient, and everything was left clean and tidy afterward. It's reassuring to know my furnace is in good shape for the season. Would definitely use their service again.

For the past five years, ever since I installed Amazon Alexa in most of the rooms of our home, I…read morehave wanted to attach a smart thermostat as part of our smart home set-up. We have our lights, various appliances, and other smart home devices already hooked up to Alexa, but I could NEVER get a smart thermostat installed and working properly. I was unsuccessful at installing one myself, my old heating & cooling guys couldn't get one working, and an electrician we hired couldn't get one working. I was told that something was wrong with the configuration in our furnace's wiring, or alternatively, the smart thermostat we purchased was a lemon. I had to settle for running up and down the stairs, flicking the heat controller back and forth between "heat" and "cool" manually, depending on whether I needed the furnace or the central air conditioning. With the constant wild swings in Edmonton's temperature all throughout the Spring, it was a major pain to keep resetting the thermostat manually when the rest of our smart home was so automated. Recently, when our old thermostat started wearing out and malfunctioning, I thought I'd give the installation of a smart thermostat another shot. I carefully researched the reviews, and saw that Trust Home Comfort came highly recommended. They seemed to have a lot of experience in upgrading old-style thermostats to electronic smart home systems. I'm happy to report that I was not disappointed! My first discussions with Van were great. He understood exactly what we wanted, he sympathised at my frustrations with our previous attempts to convert to a smart thermostat, and he assured me that Trust Home Comfort could solve the problem. He promised to send his best, most experienced installer (Kang). I got an appointment immediately for two days from the day of booking, which was enough time to get the thermostat brand and model he suggested (ecobee), after I asked him for his recommendation. Amazon supplied the thermostat through next-day delivery through ecobee's Amazon store, and the installer showed up the very next day after, on-time-to-the-minute of the booking we made, to install the device. (I should also mention that Trust Home Comfort has a sophisticated computerised appointment booking and billing system, so reminders are sent out via email in a timely way before the appointment, and billing is detailed and easy-to-pay online). To make a long story short, Kang was able to immediately identify the simple wiring problem that hexed us all these years, preventing us from installing a smart thermostat sooner. At one stage years ago, our humidistat control was moved to the furnace room by our old heating and cooling guy, and the wiring of the old humidistat left behind from the old location was confused with one of the power wires needed to power-up a smart thermostat. The correct wire was quickly relocated by Trust Home Comfort's technician, and the smart thermostat was up and running in no time! The old manual thermostat worked because it didn't need external power, but when previous heating companies and electricians tried to hook up a smart thermostat to the (dead) "power wire", it naturally couldn't power-up because the old humidistat wire, although the same colour as the correct external power wire, wasn't powered. Trust Home Comfort figured out what the problem was, and fixed the problem immediately. Their experience and ability to troubleshoot problems quickly proved they were a sound choice to install our new smart thermostat. The billing was detailed, fast and very reasonable. They did exactly what they promised to do, and today the smart thermostat is working EXACTLY as it should. Their technician was experienced, and set everything up exactly as we wanted. What more could I have ask for? I can't recommend Trust Home Comfort enough! Needless to say, they are our new, permanent service provider when it comes to any home heating or cooling solutions.

Called early for a leak from the washer. The technician bruce was there within a half hour. He…read morewas informative and easy to interact with. He double checked everything before he left. Second time I used this company and both times very impressed with the service. Definitely my first call from now on.

Don't use this company. Three times failed inspection for their new plumbling installation. Had…read morethe company out two more times to try to resolve the issues. Ending up hiring a different company.

We had both ac and a heater installed last year. Really impressed with the professionalism of the…read morestaff we have come into contact with. I felt like the price was reasonable and at the time there was a costco promotion which did not hurt. Since then we have contacted the company once, which happened to be during the worst heat wave in Canada's history and again we were met with great staff, from calling to book a warranty check the staff was really friendly and booked us in a timely manner even though we were not in dire straights, to the person who came to the house. Great experience on our end and we are grateful to have a comfortable temperature in the house during these hot summer nights.

Brutal! After making my appointment a week earlier and…read moretaking time off work to be home for it. These guys were a no show. I specifically requested a home evaluation to replace and upgrade our entire heating and hot water systems. I need it all replaced. But, nobody showed so I called to find out where my tech was. Instead, of getting a "He'll be right there" I found out they had completely no idea of what I wanted or that I had an appointment. That's after them sending me two confirmation emails. How can they verbally confirm the job, the time of the appointment and follow up with two emails and then not even know you exist? I couldn't of imagined that lack of disrespect and lack of professionalism given their marketing.

I had a p-trap that was leaking and some really old shut off valves. A friend recommended Butler…read morePlumbing to me as he's used them on three separate occasions. When I called to set up a time for a plumber to come it was quick and easy. The lady (Chelsea I think her name was) was really helpful, professional and knowledgeable. Travis (plumber) called ahead to give me a timeline as to when I can expect him (which I always prefer). He was within the timeframe I originally requested. He was professional and explained everything to me that he'd be doing. He had to run out to grab a couple things and explained the reasoning. Their company policy is to wear masks and I appreciated that. He was also very friendly and clean. No mess left behind at all. He installed my new sink and vanity as well as replaced my old shut off valves. I was very happy and impressed with the quality of work. I didn't expect him to secure the vanity or to silicone it either and he did. Very pleased with that. The price was pretty close to what I was quoted and I have peace of mind knowing a professional, ticketed plumber did the work and did it right! When I do my next bathroom or any plumbing work I will be using Butler Plumbing again.

17 years - these guys are the best…read more As a new homeowner 17 years ago I was leery of folks taking advantage. 17 years later, rental income property and a primary property later. Myself, and our neighbour home owners have built confidence and life long relationships with Butler plumbing. PLUMBING CAN BE SCARY. These guys will not gauge you. Honest, reliable work/plumbing.

Salesman - helpful Installers - helpful…read moreOffice staff - horrendous Thought I was shopping local, then all my inquiries as to why my install dates kept changing revealed that this company is NOT local, Toronto based. Again salesman and installers were helpful, the office is a joke. It's not a local company.

Signed up for their annual service. 3 months to get an appointment. I will not be buying from…read morethem again - AVOID!

They came and cleaned out my ducts, the service guy was professional and seemed like he did a good…read morejob. However, when I turned my furnace on this winter, my furnace makes rattling noises and other noises which weren't there before the cleaning. I called to see if they could send someone out to investigate but they wanted to charge me for it. If I'm going to have to pay for a technician, I will pay another company to inspect my furnace. Not pay the same company that caused the issues. In my opinion if they worked on my furnace and it's worse than when they came the first time, I shouldn't have to pay for them to fix the issue they created or a least pay a technician to diagnose it.

Skylar came to check my furnace, he was very knowledgeable and explained the different options…read more that were available to me. Seeing that my furnace is almost 30 years old, I decided to get a new furnace instead of having this one repaired. Skylar was very friendly and patient with me. He also installed a new thermostat which I had wanted to do for years, as the other one was just too difficult to program, with daily, and hourly options, I just wanted something simple that I could turn up when it is cold and turn down when it is too hot and to be able to turn on the AC when needed with no stress. I think I made the correct decision.

Our heat pump wasn't functioning, and because of the reviews on YELP we asked them to send out a…read moreservice technician. The communication beforehand was excellent. The technician arrived on time, was courteous, professional and seemed to be competent. After about 30-45 minutes he told us that we needed to replace the heat pump and that it could not be repaired. We paid the service fee of about $200 and asked that they send out someone who could give us a estimate to replace the heat pump. 2 days later another technician came out, and gave us an estimate. Again, he was on time, courteous, professional and friendly. I mentioned the need to replace the heat pump to a friend who lives in our building. He mentioned another company and so we called them to get an estimate on replace the heat pump. They came out, and looked at it, asked some questions, did some maintenance and the heat pump is working! No replacement needed! Getting this 2nd opinion saved us literally thousands of $. We are so grateful for the other company and will probably not call Acclaimed! again for a repair - since either their technicians are not competent, or they tried to sell us something we didn't need. After I posted this review, the owner of the company apologized for the misdiagnosis and offered to refund the initial service fee. He was very polite, listening and we had a good conversation. He handled this with grace and so much better than other owners. I'll raise my rating to a 2 from a 1 because of this call. It was appreciated.

Full furnace system replacement. Great work and super communicative. I definitely recommend over…read moreany other.

our main drain was clogged with tree roots . they augured the drain and cleared the clog. and…read moreflushed the drain to clean out the rest of the drain. so clean and efficient .

Had the hot water valve replaced in July 2023 due to a leak, which did not rectify the leaky value…read moreproblem. They returned 3 more times trouble shooting the problem but each time the problem continued. On the fourth time they finally decided to change the hot water valve that was replaced in July 2023 and sent me an invoice for the service call for the replacement of the faulty valve which they replaced in the first place. I talked with the Sales manager Trent who said they could not do this replacement for free. I explained to him that it should not be at my cost because you used a faulty valve. Then spoke with the owner Cory, explaining the same thing and he also said what Trent said. They adjusted the invoice less $65.00, which in my opinion is ridiculous! At no fault of my own they installed the valve and I was more than happy to pay the initial cost but cannot understand why I would have to pay for the replacement cost of the faulty valve they installed.

I sought several quotes for a new central air conditioning system from different vendors, including…read moreRomaniuk through Costco. With the Costco rebate, Romaniuk was still slightly more expensive than the others but I was getting a Lennox 3.5 ton A/C unit compatible with my furnace. I selected Romaniuk as my chosen vendor/installer. They installed the unit on May 29. I reviewed their work, along with the electrical installation work, and found it to be satisfactory. The technician asked me to pay with my credit card and I did, close to $10,000. Then next day when I woke up and had a shower, there was no hot water. Romaniuk had turned off the gas to the house and forgot to turn it back on. I called and they told me that a plumber would be at my house between 4 and 8 PM that night. I told them this wasn't satisfactory as I would be without gas in my house for the entire day and they were the cause. She said she was sorry. However, they called in the early afternoon and a plumber came out and turned my house gas back on so I was only without gas for several hours. On June 4th Costco charged my credit card for the full A/C install, another almost $10,000, even though Romaniuk had already charged me. This pushed my credit card over its limit and therefore I was unable to charge anything else on my credit card and was charged an Overlimit Fee. I called Romaniuk and they indicated that the technician shouldn't have charged me as Costco would be doing that. She said that she would take the charge off my credit card and that it would take effect in 3-5 business days. I told her this was unacceptable as I won't be able to use my card for that period. She said she was sorry. I insisted that a manager call me. She said that she would make sure that happened. On June 9th I called Romaniuk again as no manager had called me and my credit card is still blocked. She said that a manager would call me by the end of the day. That never happened and that is why I'm writing this review. I am on crutches and unable to drive. My credit card is still blocked due to Romaniuk's mistake. I can't go out of the house as I can't order an Uber, can't order food or groceries, etc. I understand that we all make mistakes. However, I judge a company on how well they correct their mistakes, and for this installation by Romaniuk I give them a near ZERO. They caused two major inconveniences through negligence, corrected one very slowly and failed to correct the other one. The worst grievance is that they say they are sorry, but don't follow through and seem to think that is ok. I have a ten-year warranty on the unit, but am very much concerned that if I have to contact them to come and repair anything on their installation, will they actually show up and perform the work correctly? They didn't even have the courtesy to call me back and fix the problem they caused on my credit card or reimburse me for the overcharge.

I called to get a quote on two issues at my home. The lady who answered said she would have someone…read moreget back to me and no one ever did. Too busy for my business I guess. Now I'll never even get them to quote again let alone hire them.