I have mixed feelings about Trulieve and this location... first of all , everything aside…read more the best customer service I ever had in this store is from MJ he has lots of very good knowledge that he shared with me and my bf , he took his time to explain us the different types of concentrates,explain us the consistency and he also explained the different feeling of strains which is dope because that's very helpful when you want see what type of medicine fits for you. Wanted to add also Nick also always provides me with amazing customer service every time I come to this location! Really good vibes from Mj and Nick Ok ...so Trulieve is like years old I don't understand why they can't get ahold of their inventory... it's so unorganized and unprofessional You know how many many times I drive to a certain store because a specific strain I want says it's in stock and they don't have it at all It's sometimes a waste of time because basically you can go somewhere else and buy the stuff you want instead of just shrugging just shoulders and calling it a day. So many other dispensaries have "live" inventory why it's so hard to keep yours up to date so that way customers aren't disappointed

If I could leave -5 stars, I would. This is by far the worst shopping experience I've ever had at…read morethis location. I gave this place a second chance after a bad experience with one of the employees, and today it was even worse. The woman helping me today was extremely rude, unprofessional, and clearly not trained in basic customer service. She spoke with attitude, was irritated when I asked to see an item, and refused to provide her name when I asked. Instead of helping me or recommending products, she rushed me and kept saying they didn't have anything for $15, even though I came prepared to spend over $150 because I just renewed my card. The service was loud, careless, and rude. If management reads this: your staff needs serious training. This location keeps losing customers because of the way your employees talk down to people. I won't be returning after this.

Juan was very helpful. Come here for whatever smoking needs I have. Reliable and 24 hrs.read more

Wesley is the best employee in Miami. They always have the best products exactly when I need them…read moreand the best prices in town can't beat Brickell Smoke Shop.

I walked in to purchase a simple bong. From the get-go, the surly woman at the counter treated me…read morerudely: "All bongs are $200! All!" I have seen ads for other stores for small ones for ~$50. This was mid day and the place was empty. Very poor experience. Maybe because I was an older guy? One star in order to submit this review. They suck.

Highly recommended "BUT DONT BUY THE JELLY BRAND GUMMIES MADE BY NOTYOURBAKERY.com". They have…read moreabsolutely no potency now and you are going to throw away your money.

Friendly, knowledgeable, and well stocked in a variety of offerings! Had exactly what I had in…read moremind within a nice selection of options. Nice touch that Hail Mary by Makaveli was playing when I walked in! Will definitely be back when I'm in MIA!!!!!

From the owner: We are a very welcoming place are customers are very important to us at all times. We always have…read moresomething goin on in the shop a movie goin on or sum music we also have a pool table to hang out with us and have fun. We’re always on point with inventory always have the newest and coolest items. We also do weekly orders for inventory so if a costumer comes in and asks for something we don’t have we guarantee we’ll get it in by a few day. We carry vapes, cigarettes, cigars, cigarillos, wraps, papers, leafs, hookah, Shisha, charcoal, tobacco pipes, scales, grinders, gas masks, batteries, rolling trays, rolling machines, snacks, drinks, exotic, snacks, exotic drinks ,electric evaporators, water tobacco pipe bookbags, accessories, CBD cream ,relief CBD, gummy’s, CBD shots, creative shots, creatine powder, create them capsules, shirts , hates , jackets, etc.

Im in love... great service, and they have a whole out door lounge to enjoy your purchase!!!read more

I bought my first vape from them after the sales girl figured 3 were broken and leaked and told me…read morethe one I was buying and leaving with was ok. I was traveling to Nyc that day so didn't want to break the seal. When I got to Nyc it was dead and empty. I went back to ask for sales girl and a guy told he could help then told me that there's nothing they could do because I left the store with it which I think if they sell a faulty vape, they should replace. They guy didn't even ask to look at it but just said No! So STAY AWAY! from this shop or if u go TRY YOUR VAPES BEFORE LEAVING THE STORE!

Awesome shop owner is super cool id definitely recommend this smoke shop to anyone. Massive variety…read moreof liquids, vapes, and vape parts.

This place has everything you could ever want and need. It's the only vape shop that carries the…read morecoils I need in all of miami. The owner is also the sweetest person ever! You can tell he really cares about his customers. Highly recommend!

Spades was very helpful and let me try out some products before I made my purchase. The store is…read moreclean and has many different options to choose from. Highly recommend.

The gentleman who helped us out was extremely helpful and exchanged some items for us after my…read moregirlfriend thought her liquid was too strong. Overall we had great help and we will definitely be coming back. Excellent customer service!

Stopped by this smoke shop on a lunch break and honestly, it's a hidden gem. They've got a little…read morebit of everything....vapes, wraps, glassware, accessories, and even some unexpected finds like a super cute cubone bong. I didn't know I needed. Prices were solid, and I noticed a few good sales going on too, which never hurts. The staff was friendly and helpful without hovering. Best part? It's super close to my office, so convenience is key. but that only pertains to me lol still great stop

My go to shop during my previous job. The staff came off as chill, but also showed that they cared…read moreabout my satisfaction. The shop is small, so don't expect the largest selection. I don't remember much about the value, but it must have been good enough, since I kept coming back.