customer service is not good and they sis a bait a switch. paid for a class on contacts and then…read morethey also charged an additional $60 for 1 pair of contacts. originally said I would get to keep them but then they said no. $80 total - not covered by insurance and it was of zero value! do not recommend!

I ordered my glasses a month ago and still I have not received them. They refuse to refund. I would…read morelove to have my money back so that I can take my business elsewhere and finally get some glasses.

Pros: Dr. Oosterbaan…read morehas always made me feel welcome. The staff offer the best customer service as well. I like the frame options they have. I tried going to different places to find what I liked since I didn't want to pay the price but ended up coming back to this office to get the frames I wanted. Cons: I feel like I'm at a sales appointment every time I come here. The Dr and the staff are all good sales people. On one hand it's annoying because I feel like stabbing my eyes out after I get the quote... on the other hand, they're charming so that monkey part of my brain gives in and buys the over-priced glasses. It feels likes I'm at a timeshare sales presentation. Everyone is friendly and treats you well... but they want to get as much money out of patients as possible. One time I came in for a regular eye exam and they upgraded my exam to one not covered 100% by my insurance and didn't even tell me they gave me the other "optional" exam. I was upset and it irritates me that you have to make sure you tell them not to include any special treatments without disclosing the price ahead of time. My recommendation to the company is stop going for everyone's wallets. Be transparent with pricing and give customers the choice to have two different quotes; the bells and whistles and the moderate option. I always feel like I've been to a car lot when I visit. I come in for a dependable Hyundai and leave with a damn Bugatti. I don't recommend this office to people because even though I like the glasses I get and the customer service, I feel financially taken advantage of every time. I kept going back because I live in the boonies and there aren't many high-quality options around me. Now that I have the frames I want in stock, I'll just get my lenses updated online instead of doing it through them again. I can't understand how buying one pair of glasses for an average expense of $150 turned into a $600+ expense and I don't even have special needs for my eyes.

Regular customer for past couple of years. Placed a reorder of contacts and was told they'd be in…read morefew days. Left town for couple of weeks and called to be told they' were never ordered because I hadn't paid. Idiotic, I had given my CC number and even if I hadn't as noted I'm a regular customer there. Poor service and overall inflated prices for glasses and contacts. Not returning.

Here from Big Spring and needed my glasses adjusted! Samantha L., waitress at Sunset Grill…read morerecommended Hill Country Vision Center! So glad she did! Christina C. adjusted my glasses and did a phenomenal jobHighly recommend HCVC‼

From the owner: For over 35 years, we've been committed to delivering a quality eyecare experience with meaningful…read moreone-on-one consultations to Hill Country and South Texas communities. Our warm doctors take the time to understand your concerns, answer your questions, and fully explain your diagnosis, prescription, and treatment options. Our welcoming staff makes each location a one-stop shop for the whole family by providing comprehensive services covering everything from annual exams, LASIK consultations, and urgent care. If you're looking for friendly eye care experts, schedule an annual exam at one of our several locations today!

A cautionary note: if u r new to Medicare and u call for an appt, and u give the front office the…read moreasked-for info, and u offer to fax all your cards--and even mention that your old eye Dr's office called one day out to inform u they don't accept your supplemental...don't trust that THIS office will catch the clue! But, if it happens to u...call MCR and you'll learn u may be able get a waiver if you live quite far from a different provider(no extra cost). It cost me half a day's pay, etc., to finally learn--on my own, what I needed to know! This opth group was highly recommended, so I hope I'll be giving a great review down the road!