I ordered a very specific item online that only this store seemed to stock, but I accidentally…read moreselected "store pickup" instead of delivery. I'm several states away so there was no way I was going to be able to get it in person. I called the store and the lady was super nice and said she would ship it to me anyway. Props to them for helping make the order right and for sticking hard to find kitchen items!

Friendly customer service. Trinkets for everyone. Baking made easy tool selection. Affordable gifts…read morefor the whole family.

Illusions has all those gifts the teenager and young adult are looking for. From body jewelry to…read moreincense. Rock band poster, t-shirts, specialty lighting and tattoo supplies. Illusions is your Upper Cumberland Unique gift store to buy for that special gift for that special someone. They special order at no extra cost.

I ordered a flower arrangement for my aunt's funeral that was from multiple out of town family…read moremembers. We wanted something around the $200 range. What we received was less than satisfactory. It included six yellow roses, 1 hydrangea flower, and a few sprigs of Asiatic Lilly but the majority of the arrangement consisted of daisies and carnations. When I called regarding the quality/quantity, I was told that the value of the flowers totaled $175 and due to the timing (Valentine's Day) flowers were just more expensive. I'm sorry that their suppliers charge them so much money for very common flowers and then they have to pass that onto their unsuspecting customers. I would have been better off using a vase I had at home and stopping at the grocery store to purchase my flowers. Please beware when ordering from them because you will not be getting what you anticipate.

A long distance order that was so well taken care of with beautiful flowers including a particular…read morefavorite flower in the bouquet! Thank you so very much!

Electronic Express in Cookeville is a complete dumpster fire and a stain on Tennessee businesses…read more We dropped $12,000 on appliances, fooled by their fake reviews and the pathetic myth that a Tennessee-owned company gives a damn about customer service. Total scam! They butchered the installation, spitting on every promise they made and leaving us stranded. They shoved damaged appliances full of dents and scratches down our throats, banking on us being too stupid to notice their junk. An assistant manager spewed lies about fixing it, only for them to call the next day and demand more money for installation we already paid for upfront. To top it off, we spoke to a manager at the Nashville location who was outright rude, treating us like garbage for daring to complain. Their customer service is a disgusting sham--dishonest, useless, and infuriatingly arrogant. Avoid this pitiful excuse for a store unless you love being scammed and disrespected. By the way, Ethan was a pleasure to work with and tried to help - but the others in the store was a waste of time and effort. I noticed that the owner responds to these reviews but offers nothing to address issues in his response. Only saying things like "it's unfortunate" or "we hope to do better to regain your trust". My plan is if we don't resolve this issue in the next few days, I'm going to load $12k worth of high end appliance on my trailer, haul them to the Cookeville store and camp out in their parking lot with a huge banner saying how I was scammed and sell my appliance in the parking lot for penny's on the dollar. It has absolutely nothing to do with the cost it's all about principal.

Do not do business with them because it's like pulling teeth. They will tell you what you want to…read morehear. Poor business practices. Poor customer service resolution.

My nephew and I recently toured Falcon Rest Mansion & Gardens. Our tour guide George was very…read moreknowledgeable and an awesome tour guide. We got to see the room where my sister and I were born when it was a hospital. The house has been beautifully restored. I would highly recommend anyone to take a tour of this historical Mansion.

Hubby & I enjoyed our day at Falcon Rest! George & Charlene has single handedly renovated this…read morebeautiful home and grounds for decades. That sweet couple saw an abandoned place (a land mark community hone) and knew they could fix it to nearly the original splendor. It is soooo worth spending the day there, and take advantage of the sweet little cafe. We just loved our lunch. The home was built with all the modern conveniences when indoor plumbing or electric were unheard of! It saw many different owners, including a doctor who turned the home into a hospital! It was even where the first hip surgery was ever done in the county. A must see!!!

The only good book store in Cookeville. Wide selection for the size of the town. Run deals often…read morefor bulk purchase.

They do not let you know how much your trades are worth. Also, you only get half towards the…read moreproceeds of your purchase.