Niko came out and got my hot tub fixed lickety split! What a nice, personable guy!…read moreI've used Shane's company a few times now and gotta say he and his crew are tops in all departments! I'm a returning customer for sure!

Reviews mentioned their typical response was about 2 hours. 2 days later, I've got nothing.read more

I purchased a spa from here. Once I had trouble with it they would not help service it…read more In the future I will purchase from a different spa store.

They were very helpful when I wanted to buy a spa but afterwards were not at all helpful and pretty…read moresurly when I went in a couple of times with some questions and minor issues. Definitely not the place to buy a spa.

I had an extremely poor experience with Spa Doctor (Anthony). Communication is nonexistent and…read morecompletely ineffective. Calls, texts, and voicemails go unanswered, yet payment demands continue, which has already been paid with payment verified. Invoices are incorrect, issues are never explained, and no effort is made to resolve problems. Anthony shows zero accountability or professionalism. The frustration and wasted time are unacceptable. if you value clear communication, accurate billing, and basic customer service, avoid Spa Doctor and take your business elsewhere. DO NOT recommend them to anyone. EVER. Seriously. Save yourself

Stay away! After having Anthony repair my tub from time to time over 5 years, and always having to…read morebe extremely patient and bite my tongue, this last repair turned into an epic fiasco and could have resulted in damage to my tub. A heater went out in Sept. With the usual sporadic communication, he came to fix it about 6 weeks later. However, he first drained the tub and removed the old heater before discovering he had the wrong part. Why did he have the wrong part? This wasn't the first time. And then he just left it all disconnected and even took my part off the premises. Never mind freezing weather and standing water and no winterization. It took additional weeks to get him to winterize the tub, all the while he kept telling me the part was out of stock. Then he told me he'd get it from another supplier but never did. I decided I'd order it myself but after weeks of asking him for the part number I got nothing but excuses. Finally, I called Jacuzzi and that's when I discovered I could have had this part months ago. It was out of stock at "his" supplier but not at three others.It was now January! I still tried to be as polite as ever to get this done but then I got lip from him and he told me to take a hike. One month after contacting Mountain Blue Spas it was fixed.

First-time Hot Tub owner. With that being said, Colorado Springs Hot Tub made it so easy and…read moresmooth that I highly recommend them to anyone. They answered all of our questions and answered questions we didn't even think about. If you are on the fence about a hot tub, go see them today. Hassle-free and very professional! They'll treat you like family.

We bought a used dimension one spa years ago. It has been a terrific tub. Alley just fixed it so we…read morewill get to use it for a long time. Great company and great service.

Elbert County pools is ethical , honest and great. Highly recommend Johnny and his crew, they…read morereplaced my liner and concrete bed on my pool first person I call when I have pool needs !

Paid Johnny to install a coverstar pool cover. He completed the installation and thats where the…read moreproblems began. The cover never opened correctly after the install. I asked him to come back and check on the opening of the cover, he said he would and never came back. The next year I called and asked him to check on the cover not opening correctly, he wouldn't come back. Had this problem for a few years until the cover started getting stuck. Again called Johnny and he wouldn't return my calls. I ended up calling arrowhead pool and spa and they came out and helped me get the cover to open. The next year rolled around and again the cover got stuck, this time ripping. I called johnny and he said he would stop by and never did. Called him back and he hung up on me. This guy doesn't know what hes doing, doubt he has insurance because asked him for insurance info and he refused. I had two companys come out and look at the rip and told me the multiple mistakes he made on the initial install. I would call a reputable company even if it takes longer for service. Don't trust this cr**k with your money.

They sent out someone not qualified. He was late. More excuses than alternatives. After 3 trips…read morethe problem not close to be being solved. If you have to much time and money and wish to waste it. Then call them! BTW, he even knocked the screen door off the track and blamed me.

From the owner: We are a locally owned family business with over 30 years in appliance repair and services. Our…read moreMaster Technician, Cleve Ellison is factory trained in most American brand home appliances, as well as MAAX Collection Hot Tubs and Spas. We proudly support our Military and First Responders. Follow us on Facebook to keep up with our specials, events we will be attending, and holidays we take. See our website for a full list of services offered.

Awesome service! Marc is a great guy and knows what he's…read moredoing. I highly recommend this Business

BEWARE...NOT A GOOD PERSON TO DO BUSINESS WITH!…read more It's been just over 6 months since purchasing my hot tub from Marc. He initially was great over the phone, I really liked him, and the purchase was easy. Of course it was. He was getting my money. Since then, it's been all downhill. HORRIBLE, IF NOT NON-EXISTENT, COMMUNICATION AND SERVICE. Keep in mind, he gives a 6 month warranty with his tubs. I trusted Marc, as I had never owned a hot tub before. Big mistake. The hot tub I got was a 110V - plug and play. I was told there were no other special electrical requirements. However, there were other requirements, a 20amp circuit, that I was never told about until he was placing the tub on my patio. This was very expensive to address. He also came by himself to install the tub, so my son and nephew had to help him unload and place the tub. Within a week or so I noticed leaking under the tub, as well as leaking from the valve that controls the direction of the airflow. It took Marc a full 7 days to come take a look. I had to text multiple times for him to finally confirm his repair time. Somehow there was a crack in one of the pipes that had to have happened while the tub was being delivered. He repaired it. It's been fine. He replaced the seal in the directional valve. It still leaks to this day. He's aware of that. At 2.5 months, the hot tub completely quit working. By some miracle, Marc responded promptly and came out the following day, but only because we happened to already have an appt. with him. From what I understood, the heater was faulty and was causing the breaker to trip. Mind you, this was a "new" heater, only a few months old. He replaced it and it has been alright since then as far as I know. At the 3.5 month point, the cover on the tub started tearing where the securing straps attach. Marc installed the clips incorrectly causing too much tension. Also, one of the filter screens had been breaking and deteriorating since I got the tub and at this point there wasn't much left of it. I text him about both issues. He actually responded the same day and said he would look into the cover issue as well as get me a new filter "screen". That was on November 16th, 2019 and I have not heard another word from him, despite multiple attempts to reach him by text and phone. I even tried calling him this morning before writing this review. I really wanted to support a local business man, but people like Marc are why it's best to go with larger reputable companies.

Motor on my hot tub was leaking, went to Spa Palace to buy parts. Joe was great at Spa Palace,…read morecouldn't have fix the problem without him. Thanks Joe!!!!!

Bought both a swim spa and a hot tub from them. 5years later we had a leak develop in the swim spa…read more Called and talked with Abraham and set a date to have it looked at. Waited all day and called to find he forgot to put it in the computer? They came the following week and put together a parts list. 2 months later parts came in and scheduled the repair. I'm waiting the morning of the repair and Abraham calls to cancel because it's too cold? He said the temp has to be above 50 degrees for the PVC cement to set. All weather PVC cement will set down to -15 degrees Fahrenheit. I told them to get the right material for the right situation and don't make me waste another day on this, going on 3 months now. The tech does eventually show up, but still uses the wrong cement even after I asked him point blank to use "all weather". Spa's still leaking. Total incompetence. Thanks Abraham