I bought a hot tub there. all went well until I needed service. Then a series of bad communication…read moreand unreturned calls. They sent out a service person who started a repair and never came back. The tub was ruined. They gave me a used one to replace it which has never worked right. They told me they would not be responsible for it. Given the bad after service I would suggest that you buy elsewher.

As first time spa owners we knew nothing about what to buy or how to care for a spa. Looked around…read morea lot at different places and different prices and types, both online and in stores around Colorado Springs and Summit County. Decided to drop by CO Mtn Spas in Woodland Park to see what they had. After meeting Alan and discussing things we knew he was our guy. Got a great price on our spa and about as good a customer service experience as one could ask for. Everything went smoothly as far as ordering, shipping, delivery, and set up. Very pleased with the entire process.

We recently purchased a hot tub from Wind River. From Kevin the salesman, our tour of where they…read moremake the tubs, to the installation and wiring of the tub, Wind River has been excellent. From the start it was evident that Wind River listens to customers and has designed top quality tubs installed and wired by professional people. Ultimate Electric Company (John Smith and Tim) did the wiring. We have owned hot tubs for over 15 years and Wind River has been the best.

Outstanding! From conception to delivery, they did an excellent job! And the tub that they built is…read morefantastic - comfortable, works great and has really well thought out features. And the fact that they were cheaper than their competitors was such an added bonus!

I know nothing about our new spa, but Kristen and John (sp?) have been super helpful my last two…read moretimes in. They don't oversell anything, they're very knowledgeable, and the prices are very competitive. Another spa store is actually closer to our house, but I'll make the drive out of my way every time. Keep up the stellar work!

Very helpful, no pressure and always pleasant! Pool tables, Spas, grill/smokers, grilling…read moreaccessories (rubs, wood chips, pellets, etc.) Thanks for all of your help Wally!

Purchased our new Hot Tub from Hanson. The experience was very good. Joseph was our sales person…read moreand communicated with us the entire process which was very helpful. Also Brianna and Kyle were excellent. I would highly recommend Hanson Hot Springs Spas. M.L.

Can't say enough good about the Hanson hot tub we bought, but even better is their customer…read moreservice. Josiah helped us pick out an appropriate tub and even came to our house prior to purchase to ensure it would work where we were trying to place it. They were absolutely not high pressure and it took us a few months to actually decide. Josiah would text occasionally to update us on specials but that was it. After installation, if I have had any questions on maintenance, I just call and Josiah immediately answers and patiently walks me through solutions. What a relief. After all, we wanted the hot tub to help us relax and wind down not to have additional responsibility in maintaining. They have made it extremely easy. Across the board, the staff is friendly, responsive and knowledgeable. Kudos to the whole team. Thank you for all you do.

We have been with Highland Pools & Spas for 26 years. In fact we purchased our first hot tub and…read morehad them install it back in 1998. We are really glad we have been with them over the years. My wife and I totally trust them to maintain the hot tub and when ever there is an issue (like a broken lifter or a broken control knob) they are quick to resolve it. Our town home is a 3 bedroom with a loft and rented a lot during the year. Amazingly over the 26 years I have never received a complaint about the hot tub. Highly recommend Highland Pools & spas.

We've used Highland Pools for over 10 years and highly recommend them. Not only do they service the…read moretub, but we've purchased through them too. They arranged everything from picking up our new tub, to getting the lift to put it on our back deck and installing it, to removing and disposing of our old tub. Our home is rented regularly and the hot tub gets lots of use all year long. Cecelia lets us know if there is anything that needs to be taken care of. Everyone that we've met who works at Highland Pools has been friendly and professional.

Needed 2 small plastic fasteners for the headrest on my hot tub (which I purchased at Heavenly…read moreTimes last year). After I noticed they charged me $30 for them, I found out they are $1.89 online. Honestly, if customer service meant anything to these chiselers they would just comp it - in consideration of my $10k tub purchase. If you want a friend don't look here - get a dog.

I have had these guys fix my tub twice. The first time they replaced my circulation pump that was…read moreshorting. Most recently I stopped in on December 23rd because my tub was not heating and they sent a guy out December 24th to fix my tub for a burnt out heater board. Fast and professional service. Only complaint is each time has cost me $500 because of expensive labor and parts, but my spa is 10 years old. Definitely recommend them over others I have tried.

I don't know what is going on with this company. We've use their service for a little over a year…read more Things were fine last year but suddenly this year we're getting no communication. You call the office and nobody returned your phone call. We are paying for the top of the line maintenance plan, but nobody is showing up to clean the hot tub. They supposedly replaced a broken pump, but the pump is still not working. Of course they charged the card despite the work not being finished. Look for another company that is more responsive.

I agree w/ Lisa H's post from a year ago. ZERO communication! The last time their sales guy…read morereturned a call or e-mail was when we were still considering a larger, higher-end Hot Spring Spa more than 3 years ago. The installation back then went well, but if you don't sign up for their regular "route service," then it becomes "all quiet on the western front." Their service dept. was not even willing to help me escalate an issue to Hot Spring after a pump failed very shortly after the warranty period had expired. Instead, they just wanted to send out a technician for $245 minimum - including travel time from the Frisco location, even though they have regular route service customers in my neighborhood. If you want to feel like you're getting a pretty decent deal on an entry-level hot tub and need someone to maintain it for you, then sure - consider buying something from the Hot Spot Collection and have Maximum Comfort service it. But if you plan to operate, maintain and service your hot tub yourself, then I'd stay away from these guys and get something better from one of several other retailers in the County that are more responsive, reliable and represent reputable brands such as Arctic, Jacuzzi and others.

Thanks to this team in service I was up and running in only 2 days…read more I called a competitor in town and they told me they would have service call me. Still waiting for that call Called these guys had a guy out w/I 24 hours fixed in an hour

We were so excited about purchasing our hot tub at first but after having it for a while (less than…read morea year), we are realizing that it really wasn't worth it. If you really want a hot tub then go ahead and spend your hard earned money, but please be aware of the following: -ensure that you have a very level and solid surface to place your tub on (hold weight of at least five thousand pounds) - be aware that if your tub isn't properly/PERFECTLY placed (away from windows if you decide to buy an $8k Covana cover) that warranties may be void! Tub also has to be placed at least 5 feet away from other electrical (AC coil, etc.), and have an inspection done. - Electrical hookups (properly done) for the tub can be very expensive; adding to the installation cost (~$2k), and it has to be inspected - Chemicals and maintenance. The "worry free" chemical (Frog) setup they sell you on, isn't so "worry free." You're going to need extra chemicals to keep the correct balance of chemicals in the water! Extra money! - Oh yeah, that pricey Covana cover I mentioned earlier: (Below comment also on Google for awareness) No way would we purchase a Covana cover ever again! Side lip of Covana roof curling up due to poor quality workmanship and blaming it on sun damage?! The salesman at Backyard and Billyards (store we bought from) made no mention of placement of the tub and Covana cover not being close to a window, and Covana won't honor the warranty on their overpriced piece of crap because there's a window five feet away from the cover/tub! They said they wouldn't cover it under warranty because the sun reflected off the window. That's a sign of a WEAK product! We've had it less than a year and they won't replace the crappy plastic roof that melts in the sun. Anyone contemplating spending $8 grand to buy this POS Covana cover is better off saving their money and going with the regular manual folding cover, then putting a gazebo or wooden frame structure over your tub instead! As for B and B...they're ok for the most part, but almost every time I have had to call them in regards to service or warranty claim status to get any information as to what's happening. Seems like they don't take it upon themselves to keep you informed (call or email) of when you will get your problem solved with the expensive items you pay for! I've left emails and voicemails that have not been returned by them; I've always had to keep calling them. B&B did tell me that they constantly have problems getting Covana to cover stuff under warranty; but B&B still has no issues in selling their product?? If you're wise, don't buy a Covana product.