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    Plaza RV

    2.9 (8 reviews)
    Closed 9:00 am - 5:00 pm

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    Imperial RV Center

    Imperial RV Center

    2.7
    (12 reviews)

    Talked to the manager at the RV show at the state fair, was considering trading in our unit for…read moresomething new. Manager quickly determined we owed too much and before even talking to us about what we were going to do or had in mind, he just flat out walked away. He was rude and impatient with us the whole time.

    Bought a used Keystone from them in March. When purchased it was extremely cold when we did the…read morewalkthrough so was a bit rushed. I was told that prior to this they had done a complete check on all items and there were no issues that needed attention and it was ready to go camping. Well.. no. The first time I hooked up to city water to de-winterize the whole inside flooded due to bad leaky fittings. Replaced those myself. Went to pull the drawer out from under the couch, only to find it was broken and the slide bearings were actually in the drawer itself. The final thing I have found ... For now is that when I went to replace the tires when I pulled one of the wheels off I found that the hub bearing dust cap and sleeve were missing and in their place was duct tape. Called "Billy" in service... no help he must ask the general manager for assistance with any issues. Zack the GM called and that is where the fun starts. I spent hard-earned $$ on a trailer that I was told was t"thoroughly gone through" only to find it wasn't. Zack said they don't check bearings, which I was ok with but when they checked the brakes they would have to pull wheels and it would have been found, However, to check brakes, they don't physically check them. He told me they lift the unit and check to make sure they work, basically just spinning the tire. I wanted it noted that when I called I am a very frustrated and upset customer. Zack accused me of yelling at him, (I was talking firmly and a bit loud, but far from yelling) and told me he would hang up. He told me they just check the "major things, Refridge, stove water heater furnace and ac. I offended him and he got very upset when I asked how they could check the water heater when the water wasn't turned on, because the camper would have flooded if it was. All in all, very disappointed in this dealership and hope I haven't got a money trap. Not sure I will ever buy from them again, nor recommend them as they don't sell ethically or back up their sales.

    RV One Superstores Des Moines

    RV One Superstores Des Moines

    2.1
    (17 reviews)

    We found the RV we were looking for at RV One. We negotiated the deal and then traveled our first…read moretrip! Jacob A helped the entire process go very smoothly and exceeded our expectations, These folks are very easy to do business with. We would highly recommend them!

    We went to RV1 in Altoona Iowa on Feb 2021 to have some work done, at that time we had a walk…read morethrough with service person, we decided to have the work done that said needed done, plus what we ask to be done. A 8514.84 was given to them to do all the work discussed. After waiting and calling and not getting any response we decided to stop bye, this rv center is about 75 miles from where we live. The service person Meisha also said we need the tires check. We were told they ordered all parts. But they had de winterized, and washed it and sealed it and applied the ecopro. On April 15 we went there and after and heated conversion the sales manage told us the level jacks did not work and that was not his fault, we informed him they worked when the rv was dropped off to them. The sales manager told the service person to get our rv and they were done working on it. This was a very unprofessional way to deal with this. They broke the jacks and said to bad he was done with the rv, he did say they would refund 4800 dollars. When we took the rv home, we check out what they say they did. We found out that back up camera was broke. We had to tire shop because the front tires where bad and cost 700 dollars rv1 told us our tires where good. But the tires where bad we found steel belts on the right front side and it was very dangerous to drive because at any time they could blow and could cause a lot damage to us or anyone else who was around us, this was only part of the lies we were told. They never even ordered the jack, the water tank is bad and they say everything was ok. So now we had to take the rv to another service center to get the things fixed that they broke and lied about doing. We were told that a 4800 refund check was coming it had to go through corporate office and that was on April 15 and we still have not got it. This was the worse serve we had ever had. We have all the documents to back up what we are saying. We looked up the RV1 on the BBB website and found this is a problem with your company. This is a brief and not all inclusive list of items. 1) We want our money back and want RV1 to pay for the items we had fixed that your service center broke. Mark Burchard Luella Strasser 209 North 8THStreet Marshalltown, ia 50158

    McKee RV

    McKee RV

    1.7
    (66 reviews)

    OK. I'm trying to figure out where all the super low reviews are coming from. I was really…read moreworried buying from McKee based on the reviews. This was our first RV. I've been shopping around and looking for the Dynamax that I wanted. I finally found it at McKee. I sent in a request on a Sunday morning and was contacted within an hour and told that one of their sales reps would be in touch with me first thing Monday. I was contacted by Randy first thing Monday about the Isata 3. He was very kind, respectful -- everything that I would hope for and none of the high pressure that I felt at other RV dealers. We worked together to find a price that I felt was fair. I told him I needed to sleep on it. Again, there was no pressure. Next day, I called back and left a deposit. I told Randy that I wouldn't be able to get there for a week or so based on personal commitments. No problem. I also was super clear that I wasn't going to sign any paperwork until I had an opportunity to fully inspect the RV. Randy was clear that that is the way it works -- only once I've had my full walkthrough would we move to signing final paperwork. My wife and I drove out from the Chicago suburbs. We arrived almost 2 hours later than our appointment. It was no problem. Huge thank you to Jamie for our walk-through. He was extremely patient with us as we fully walked through the RV. I must have asked him to repeat things three or four times -- never a hint of annoyance with us. He was super kind. We found a couple of minor things during the walkthrough. We asked that they fix them prior to us leaving. They did. Final paperwork with John was a breeze. Again, no high pressure. John offered us a variety of extended options. We declined and that was it. Again, I've had very different experiences with other dealerships that often use high pressure, scare tactics to sell extended warranties. So, I can't speak for the other reviews but our buying experience at McKee was excellent. Even the recommendation for dinner at the Tin Pig Tavern was spot on.

    My parents bought and RV here what a joke bad worse almost criminal like service from what they…read morehave told me. I've even tried to call this place to try to help them out and after only 5 calls and finally getting to speak to someone I understand why.

    Plaza RV - rv_dealers - Updated August 2026

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