No one ever picks up the phone. You could be the first caller in line and you'll sit on hold for 30…read moreminutes and then all of a sudden you get a message leave a message or leave a message and no one ever calls back. It's a shame because the doctors there are amazing.

Last month, Olivia came through for me again. Testing out…read moredifferent contact lenses to find the most comfortable brand over the last year has been quite the challenge. She ordered an additional sample set to ensure they're the brand I'd want to commit to before placing my annual order. Olivia, thank you for all that you do. I appreciate it very much.

We have been clients of Captree Opticians for over 15 years and have been happy to recommend them…read moreto our friends and family. Their selection of frames and services are unparalleled. i have never walked out of Captree unhappy.

First off - they don't accept vision insurance here, but you can get reimbursements from your…read moreinsurance company depending. That being said, I have been going here since the first time I ever got an eye exam. I am now 25 years old, relying on glasses since I was 8 or 9. The staff is absolutely wonderful. Judy and Paul are both helpful in choosing the right options for you, and going above and beyond to make sure your experience is everything it can be. Top quality in any product you are looking for, so you will spend a decent amount here, but remember, you get what you pay for!

The guy at the front desk was great. The doctor, I'd think differently…read more She wasn't friendly, she was so uneducated. I moved here so I had to find another Optician. My old doctor told me exactly what was wrong with my Pupil. I decided to test her knowledge and ask her the same thing - she said she didn't know and that it might be hereditary. No, it's not hereditary at all. I can't believe that's the only answer she gave me. Here's the topper.. On Monday, I booked the appointment for Friday afternoon. It was quarter mile down the road from my job. I get off work at 5, so I figured 530 would be perfect, which is when we booked the appointment for. Thursday, I get a phone call asking if I could move my appointment to 6:00. Annoyed - I took it anyway because I really wanted this appointment. For that hour wait, I decided I could go grocery shopping across the street in the mean time. Friday afternoon at 2:00, they called me and asked me if I could come in at 6:30 instead. Now, I'm mad. They told me that the doctor wouldn't be in the office until then. I decided to keep it anyway. So now, I'm waiting in my parking lot for an hour and half. Until I finally drive over there, and wait another 20 minutes because the doctor was running late. I didn't think she was friendly. She threw her purse and other items she ran in with into the room scattered all over the chair. So unprofessional. She then told me why she was late and that she had to get pictures with her son for Prom, so she had to drive to Nassau all the way back to Suffolk County. Are you serious? So she knew about his Prom a very long time ago, but decides to not take the night off and instead piss people off? That's what I call a good office. NOT. Never again will I come back here.

I had such a great experience here. The optician was great and the doctor was great…read more My glasses came quickly! I highly recommend.

Dr. W is a typical doctor. Makes you do bi weekly checks for about 3-4 appointments and then when…read morethe problem doesn't go away... she'll tell you she'll see you in 6 months to see if it's better. "But doc what if my symptoms that I came into your practice with haven't even been 1% improved since going here"?! You got to love these doctors running your insurance but you not getting results.

Misdiagnosed, scammed and I'm pissed. My wife and I have been going to see Dr. Wianecka in Babylon…read morefor YEARS now. I had an issue with my eye and Dr. Wianecka wasn't in the office so I saw her colleague Dr. Blum. The problem I had was on my upper eyelid not inside my eye, this is key to my story. She diagnoses me with something prescribed me some an ointment to put on my upper eyelid for a few times a day. Dr. Blum offered no suggestion as to what caused this or how it happened. I tried the ointment and my eye immediately got extremely itchy and was getting worse not better so I called the office back and scheduled an appointment with Dr. Wianecka 2 days later. This is where it gets even more unprofessional and pathetic. Dr Wianecka sees me, I explain the situation and she says no I don't think it's what the other doctor said...two doctors same group not on the same page...pretty odd. Then she proceeds to try and blame me for the issue that occurred, and said must be an allergic reaction to something. Meanwhile, Ive eaten nothing new, no new soaps, fragrances, shampoos, laundry detergent, NOTHING, so it 1000% is not from that, very lame to blame it on the patient just because you don't know why the problem is occurring. Then she says oh the ointment that Dr. Blum prescribed has a high % of people who reported bad reactions to it...WHY WAS I PRESCRIBED THIS!? She then insists to put these eye drops in my eye meanwhile yet AGAIN I told her the issue is outside of my eye it's on my eyelid and then wanted to prescribe me an eye steroid drop. No good reason as to why either was prescribed. She made it sound like the drops she showed me in office would be cheap only to find out when I walked out I'm hit a ANOTHER $50 copayment, plus $30 for these drops. Why am I being charged another copay when I was MISDIAGNOSED and not properly treated which caused me to go back to your office TWO days later. This is disgusting behavior and I'll never go here again. I ended up going to another eye doctor and got my problem fixed immediately. The fact that I was charged another copayment when it wasn't my fault along with all of the other issues is insane. Go find another doctor that actually cares.

I am leaving this review because if anyone else has a similar issue that they should call and file…read morea complaint. I was home with the flu and asked my son (22yrs old) to take his sister (16yrs) for an eye appointment. Not only did my daughter feel Doctor Manin was rude to her and in her words "mean" but felt it was because she was Hispanic. The supervisor Joe fulco gave me some BS about not having her prescription over the phone and in my opinion was steering a specific product. When confronted with a valid doctors prescription he back stepped his words. I have had issues at this location and it's the reason I stopped going there in particular. It was just a error on my wife making it at that specific location. I did file a complaint immediately.

I have been a customer of Davis Visionworks for years. On November 15, 2024, I attended my annual…read moreappointment at 703 Montauk Highway (Davis Visionworks Great South Bay). My appointment was initially scheduled for noon. I entered the store at 12:10 pm and was advised by Julie that I had to reschedule because I was late. I then stated I thought there was a fifteen-minute grace period. Julie then said they only allowed five minutes. I then asked to speak to the manager to see if I could still be seen. The manager, Joe Fulco, explained the store policy regarding appointment times to me.  During this time, I could tell he felt irritated that I had requested to speak to him due to his demeanor. I then stated information regarding the grace period should be made clear on the website so customers are aware. Mr. Fulco  stated, "The website doesn't need to say to be on time for you to be on time."  At this point, I told Mr. Fulco that I no longer wanted to reschedule and to file a complaint through corporate. As Mr. Fulco wrote down corporate information, I reiterate that his unprofessional comments towards me were unappreciated. Mr. Fulco then ripped the paper with the corporate information and told me to get it myself. I then said you know everything is on camera; that wasn't smart to do. At this point, I felt utterly disrespected and devalued as a paying customer. I proceeded to write down the store employees' names and exited the location.  This behavior committed by Joe Fulco is entirely unacceptable. Mr. Fulco should not hold a supervisory position at Visionworks. He should understand that he is held to a higher standard as a representative of your organization. The customer is always right, no matter what. The disrespectful behavior and unprofessional comments were not necessary. DO NOT GO TO THIS LOCATION!

Dr. Fong was amazing. He is so knowledgeable and took his time to answer questions. The staff…read morehowever is where the problem was. Upon arrival we weren't greeted, walking up to the front desk was uncomfortable as I felt like I was interrupting a conversation. As far as the eyeglass part of it, the guy in the back was not very friendly. If it wasn't for Dr.Fong I would not return

Thrilled I found Sunset eyecare. So much better than the much larger corporations with offices all…read moreover who have no clue who their patients are nor do they care and that would be Sight MD From the young ladies working at the front desk,at Sunset eye care, to the doctors, everyone is welcoming and caring. Yes Dr. Levinson is wonderful, however, there is something very special about Dr. Fong. He is extremely knowledgeable, explains everything to you so that you understand what's going on. I wouldn't think of going anywhere else. This is a wonderful office.

This was the best experience I ever had at a eye glasses place. Everyone was so friendly and…read morehelpful from when you walk thru the door to when you leave.the technicians were great and Dr, Waddington who did a remote exam was very professional and thorough, she explained every procedure I went through and what the results were. Barbara who helped me choose my frames was great taking all the measurements so that my glasses would fit perfectly. I definitely am going back great experience.

If I could leave zero stars, I would. The eye exam went…read morewell. Everything went well until I sat down with the sales representative. Izabella is her name. Dr recommended that I purchase wide progressive lenses. I made sure that he added this to the prescription. However I never saw the prescription until after my glasses were paid. I should have been smart enough to notice that. However the friendliness of the place was deceiving. When i first sat down with Izabella, I mentioned to that I needed wide progressive lenses. My prescription required these lenses in order to correct my vision problem. We negotiated a price for my glasses. At times I felt like I was in a car showroom negotiating every point. Finally we agreed on the price. Izabella was able to get to my price by deleting the wide progressive lenses that I required Izabella took it upon herself to delete that very important requirement without discussing with me. I only discovered the issue after my glasses were paid for and the receipt and prescription was presented to me I asked Izabella how could she on her own decide how my prescription was going to be adjusted without discussing with me or the Dr? After all, was she the Dr? How could she, on her own make a medical decision? Izabella calmly told me that I could cancel the order or bring the glasses back within 30 days. This after spending almost 2 hours at the location. I was flabbergasted. Izabella mentioned to me that I could add $100 to the order and I would be able to get the wide progressives. This is a perfect example of bait and switch. I also noticed on my invoice that she charged me an additional $50 for 1 year product protection plan. This was also never discussed. Nor would I have approved it. After all, what the hell is a 1 year product protection plan on a pair of glasses? So in the end, I was scammed. Stay away from this place. The people there are very friendly. Don't be fooled by this deception.

Total ripoff. The owned lied to me and said the store did not accept nyship/empire insurance. They…read morein fact do accept that insurance. Stay away from this business . the owner lisa is very rude and not trustworthy. I demanded a refund after being told they did not accept my insurance and had to wait a long time to get a return phone call. The place over charges customers and uses groupon to lure you in. Customers be aware

From the owner: We are a full service optical store, specializing in prescription and high end eyewear. Our frame…read morecollection is a mix of exclusive brands to Babylon Village, such as Etnia Barcelona, Dita Eyewear, Wiley X and Chopard along with many others. Our lenses are digital high definition from Carls Zeiss Optics, the leader in quality and clarity in the world. We fit all brands and designs of contact lenses. Our staff is certified specialists with 20 years of experience.

Driving around trying to get my favorite Shade fix, went to another location first, they said they…read morecouldn't fix, so driving down montauk I saw Pearle Vision had nothing to loose. They were very inviting and friendly and ask how can we help. I explained my lens and screw pulled out and if they can fix it? I waited like 10 minutes and they got it done. i was already to pay about $50.00 and jokingly said the tech whats the damage and he said no damage at all? have a nice day. I was totally in shock my phone rang and I couldn't talk. I asked him again how much and he said no joking have a nice day and thanking for stopping in! I know next time I need something done, I'm going right 613 Montauk Highway in West Babylon. Not to mention tell everyone my experience there! Thanks again! one regret not getting the tech name so I can shout him out.

This place is great. I was able to get an appointment a half an hr later after I walked right in. I…read morewas also able to get new glasses as well. Everyone was professional. I am so happy with the service and what I got today. I will be coming back here