This was a wonderful experience for me. Admittedly, I haven't gotten an eye exam for the better part of a decade because frankly, I never needed one. Over the last two or three years though, my vision had gotten fuzzy so once I finally got my vision plan, I called to see if they could take me later on in the day. They literally said come down now and I did. The eye doctor was very nice, and did a very good job of explaining my prescription to me, and what exactly had happened to my eyes over the years. The customer service was stellar. They were so very nice and patient with me as I tried a number of pairs on, since I've never worn them before and had no idea what would look good. I strongly recommend this place to anyone who needs an eye exam or eye glasses. If you look at my other reviews, I tend to stick to Hotels and Restaurants, but was so happy with my service today that I thought it should be recognized here. read more

Nice little storefront. Limited selection of expensive frames. I love my Tiffany frames but they were overpriced on my opinion. The service was great when I bought them, not as good when I picked them up. And I had someone on the phone who was very sweet and next time someone very curt. read more

SO nice the women in here are super welcoming they gave me a chance to show them my glasses and told me they couldn't be repaired but were so helpful don't got to davis vision when this gem is right down the road! No regrets here read more

In the end, their customer service was exceptionally good. They returned all of my money and took back the glasses. Reason: they did not discuss that the upgrades that they added were more than double what my insurance allowed. Of course it was my fault (according to them) that I did not ask. Perhaps they should say something like ......" "We would like to use, what we feel is a better lens. It costs $225 instead of $75" "Our anti-reflective coating is better , but you will pay more" " The Frames that we sold you for over $200 ($155from insurance plus $50 from me) are different from the same brand/style that you are seeing online for under $50 because..." Perhaps there is an acceptable explanation for all of this, but explain upfront and don't blame the customer . They have nice stuff , but be sure to discuss costs. Oh yeah.. the Optician is good. read more

Originally, I went into Larkfield Optical on a recommendation from Visionworks who could not help me repair a pair of Raybans that belongs to my son. With Stefanie's knowledge of these glasses, she was able to find the model of the glasses and order the arm. The repair was made when the arm came in. I returned at a later date for an eye exam and with one of their opticianist who was wonderful. I purchased a pair of updated lens and a pair of sunglasses. This store has wonderful staff and an excellent selection of eyewear. Thanks so much Larkfield Optical it was my pleasure doing business with you. David read more

I was treated with such disrespect from 2 of the woman. My daughters arm to her glasses broke and they tried to sell you arms that do not even match the frame whatsoever. The one lady said what does it even matter if she wears her hair down you won't even see it. Disgusting! I finally they said if I don't pay for the arms they have to keep the glasses knowing she needs them to see and fit school. I finally had to ask for the owner and they quickly changes their attitudes. I will never go back read more

Staff was friendly however the price of glasses was outrageous. I was quoted over $800 for Two pairs of glasses keep in mine I was not getting frames just glasses. I could only imagine how much it would be if I were to purchase frames from them. I told them that's unacceptable so it dropped to 750. We got the price down into the 600's. I felt like I was at a car dealership buying a used car. Never again. It's going to be Costco for my next set as many others do. I try to do business locally but give me a break! read more

I've been coming here for a while and always love my experience. The store is clean and neat. The staff is extremely helpful and knowledgable. I've had glasses fixed a few times and have bought new pairs through them. Each time the customer service is wonderful and the experience is easy. Definitely recommend! read more

I've been going to Larkfield Optical for 5 years now. I just happened to stop in 1 day when I was looking for a new pair. Since then I've been back many times for service when I break my glasses, have purchased 3 pairs and it didn't matter if I was living in Holtsville or Smithtown, I go back there. I brought 1 pair back 3 times and they did everything they could to please me. Marie, Taylor Emily and Sandra are just the nicest and most helpful. If I could I'd give them 10 stars. I'm not from San Francisco, CA, I'm from Smithtown, NY read more

Have been coming here for years and I've had any issues with them, they're always sweet and accommodating. I've always appreciated that they've given discounts and tried to help me out when I didn't have eye coverage. Since Covid, they're being extra safe with a sanitizing station and social distancing, which is very appreciated. read more

Customer Service here is OUTSTANDING. Very willing to work with you to find a pair of eyeglasses you love whether it takes ten tries or fifty! I never felt like I was being an inconvenience and I thought the staff was very knowledgable and friendly. The prices here also beat any others around. Reason for four stars is because I didn't think they had THE BEST selection. Not too many options compared to other stores I have been in. However. I highly recommend this store. read more

Came here as a new patient being they accepted my insurance . Called early in the week and they were able to accommodate the same week. Since the first phone call they have been nothing but sweet professional and kind. A+ on the customer service . When I finally made it in for the appointment I had a little hiccup with my insurance but they did everything they could to help me figure it out and finally getting it worked out . Dr turner (I think) sorry if I got this wrong but her first name was deff April , was also so sweet kind and professional. (The appointment was actually for my daughter) she walked and talked her through it all tell her what each machine did and my daughter was super comfortable . I even asked last min if I could get a quick exam and they were able to accommodate that too. The customer service here is beyond ! Very happy I found this place ! read more

I really enjoyed my entire experience of getting glasses through Larkfield Optical. Staff was super friendly and attentive. They really took their time with me trying on multiple frames and even gave me their opinions on what worked best with my face. Definitely would recommend supporting this small & local business. read more

Scam artists. I went in with my prescription looking for two pairs of glasses (sunglasses and regular). I selected frames and then was told that the glasses would be $750 per pair. I told them that that was too much and started to leave. They then told me that I could have the glasses for $1,300. Still too much. They then went to $1,200, then $1,100. I still felt that the price was too high. She then pulled the "let me speak to the owner" trick. When she came back I was told that I could have both for $950, but I had to buy them now! I told her that I was leaving. She said that she'd be there tomorrow and that she could get me the same price then. So much for "buy them now". Shifty, underhanded scammers. Btw- I went to Costco the next day and got both pairs of glasses for under $400! read more

Went here for an eye exam, optometrist was not very friendly and the exam felt rushed even though there was no other appt after me. Also they charge an additional fee for fitting contacts which I have never had anywhere else. Will not be going back. read more

DO NOT GO HERE!!!!! They are scammers!!!! The girls in the front are RUDE!!!! Especially Taylor. They try charging for exams that are covered by insurance and then are extremely rude about it once you get the insurance on the phone to tell them they are wrong. Find a legitimate business to get your eyes checked and don't go here. Taylor's boss should know how rude she is to customers and maybe she should be in a different line of work not dealing with people. Also note that my entire family has been going here for years. I heard lots of others say the staff at Larkfield optical is rude so I'm not alone. read more

I never write reviews, ever. I am writing this one because of my stellar experience at Larkfield Optical . Every single employee in that store was more friendly and helpful than the next. From the second you walk i the door they all make you feel welcome and almost honored to have you in their store. This is the type of service in this day and age you do not find anywhere. I have been wearing glasses for over 40 years and have been to countless optical establishments which ALL PALE IN COMPARISON to Larkfield optical. I will never go anyplace else, all my friends and family will be recommended to go here. Great job guys - thank you , 2 thumbs up. read more

I'll keep it Very simple. This business cares much more about maximizing their profits at any cost than they do about taking care of their customers. For that reason alone, I will not go back. read more

I went there this past Friday as a walk-in. They were busy but took the time to help me out. I must have tried on 50 pairs before I found the one I wanted. Then they asked if I wanted to make an appointment for an eye exam, and I said well, what are you doing now? - as a joke - and they looked in the book and had a few appointments but said they would squeeze me in. Just like that. The lady was super-helpful (I think she's the owner) and chatted with my mom and me for a bit. I didn't feel rushed or like I was imposing on them by just walking in on a Friday evening. They said my new glasses should be ready in about a week, maybe a bit more (my eyesight is terrible and complicated!), which is fine by me. I would definitely recommend Larkfield Optical to family and friends. Even to people I don't like - 'cuz I'm nice like that. :) Since I haven't gotten my (very complicated) glasses yet, I'll post an update when I do. read more

My son starting wearing glasses in 4th grade and this is the only optometrist that my son wants to go to. The staff is understanding, thorough and very very patient especially after how many pairs of glassss my son tried on. I also want to point out that the turn around for new glasses is super fast. We went on a Wednesday a few months ago and my sons glasses were done by dinner. I highly recommend Larkfield Optical. read more

If I could give zero stars I would. This place is a rip off and the staff is beyond rude. I went in for an eye exam in October of 2020. The exam was very brief and did not feel thorough at all. Then I sat down with a sales person and started looking at frames. Finally picked 2 that I liked. I had them price it up and the price seemed ridiculous so I said I would be back. I returned in August and looked at frames again. I narrowed my choice down to a pair of Pradas and had them priced up. She gave me a price with the Lenses of $380. She told me the regular price on the glasses was $499, plus the cost of the lenses but I had insurance which offers a variety of discounts on both the frames and lenses. When I said that I wanted to see what other companies are selling it for, she refused to give me the information about frames make and model and asked for the glasses back. I was shocked and appalled. I told her that she was rude and swore to never go back. Well guess what.....I went to Lens Crafters and got the same glasses, with the blue light upgrade for $240. With the blue light upgrade, my glasses would have been about $500 here. Don't go there. They can't adapt to a modern world where they are selling commodities and they have no sense for business. I wanted to support a local business, but i wouldn't send my enemies here. read more

I called in to make an appointment and they were able to see me later on the same day, which was perfect as I had a busy rest of the week. I normally wear contacts, but was looking for a pair of glasses to compliment my style. The ladies were extremely helpful as I tried 20+ pairs to find something I like. As we tried on pairs they helped me pick something that would look good with my face shape. Very patient and very helpful I settled on a pair of gucci frames at reasonable price that I am in love with! read more

Buyer beware if you have insurance be sure to get prices for everything you are purchasing and what it will be less the insurance in writing because this business likes to scam. I went and purchased almost $1000.00 in glasses from Maria with insurance at this place and had a simple question about how much my ins benefits covered. I happened to be on the phone directly with my ins company and decided we would call Larkfield optical together to get a clear picture of exactly what I was paying for as they don't give you an itemized receipt. I did not suspect any foul play at this point. As the conversation progressed and Maria could not cover up her shady billing she became very agitatedly. She started saying how she gave us big discounts and how she couldn't sleep that night, what does this have to do with you not applying our benefits correctly. At the end she became very cross and told us we can start all over with no discounts what so ever or she would cancel the entire order. Nice way to do business! In past years I have spent thousands here but never again! read more

I recently had a crisis in which my only pair of eyeglasses broke and the staff at Larkfield was able to get me new glasses within an hour just before closing time. Lifesavers! read more

They did their job for a fair price. My only complaint was that the glasses took a day or two longer than I expected, but that's probably because I ordered special stuff on the lenses. read more

Won't be back to this location. Staff was not helpful or friendly. Seemed to be annoyed when asked questions. Refused to help me with a minor eyeglass measurement since I was only paying for contacts. Figures why it's always so empty. read more

The optometrist there is actually very nice and I thought the exam was well done, but the customer service stinks. They are always really "busy" so if you ask them to do something, they will do it wrong or forget or not do it at all. It is not that hard to write out a receipt. They are also really rude. read more

Unfortunaley, my experience was nothing other than a waste of mine and my son's time. Walked in 15 minutes early to my appointment, completed a new customer profile. A woman walks in with the same time slot and personnel took this woman before me. I was told to wait until they were done helping the other customer. For this reason, I left the store and won't look back! read more

I have been going to Larkfield Optical for the last 4 years. I have nothing but great things to say about everyone who works here and the services they deliver. Three of us in my family wear glasses and have purchased them from Larkfield without issue. The cost is on par with other non big box Optical practices. I have a very complicated prescription and they get it right every time. Being able to see and function every day is not something I take for granted and will stay with this business as long as they are there. read more

I would not recommend this place for anyone who has anything other than a slight vision problem. The doctors are mediocre, the glasses are overpriced, and the staff is unprofessional. I was given an incorrect prescription twice, and am now in a position where I will have to pay out of pocket for a third eye exam. Both times I went in for an exam, I was told one price for the exam, and when I came out of the exam room I had magically incurred additional fees that I had not authorized. The second time I had an exam, I was told that they would do the exam to correct my prescription at no cost. They then charged me for that exam, which is beyond criminal. Do not waste your time or money here. read more

I would never step foot in this place again! They definitely lack the most basic customer service skills and are only in it for profit. Imagine paying hundreds of dollars for a pair of glasses and they tell you it's ready for pick up. You go and they can't locate them anywhere. Then they have the nerve to tell you your rude when you state that the service is less than satisfactory. I hope the place goes out of business. Nothing but a bunch of crooks. read more

We had a great experience, at Larkfield Optical! We were greeted by warm and friendly staff!! They were very down to earth, and made us feel comfortable! They were even nice enough to make a spare pair of glasses for my husband, at no extra cost, until his new glasses were ready, so he would be able to see! Would recommend them to anyone!!! Thanks Larkfield Optical!! read more

I went to larkfield optical for the first time today and will never go back. I felt belittled and was spoken to in a condescending manner. One of the ladies told me that my visit would be $59 dollars and when I went to check out they said it was $79. I questioned the $20 difference, she explained that it was because of the type of exam I had. I didn't ask for anything special, but because I had an astigmatism it was more. I lost my job and was even questioning spending the $59 to begin with and they were well aware of this from the moment I set up the appt. One of the employees told me that they will do it for the $59 and to stop giving them a hard time. I never ever got upset, I just questioned the charge. I then paid with a gift card worth a decent amount of money, (it was given to me from a friend and was only supposed to be used for emergencies and was to be returned back to them.) they made statements about how they didn't realize gift cards came in such large denominations and then proceeded to tell me that the balance was large. They made me feel as though I was lying about my financial situation. I think they knew that I was very uncomfortable so they started to ask inappropriate personal questions to lighten the mood. read more