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    Playn Eyewear

    5.0 (1 review)
    Closed 11:00 am - 7:00 pm

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    10 years ago

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    People searched for Eyewear & Opticians 271 times last month within 15 miles of this business.

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    Iris Optical - Our City store - interior

    Iris Optical

    1.9(9 reviews)
    0.4 miAldgate

    Per recommendation--and an attempt to become a member of the Ray Ban Brigade, I found myself at…read moreIris Optical. My first visit was ok. Yes, there were two visits. The employee walked me through my options and when he discovered that they didn't have what I wanted; offered to order on my behalf. I wasn't sure, but I called back that afternoon to tell him I wanted to purchase. I asked if he would please be in touch when new stock arrived and left my contact information expecting a timely response... *crickets* A month and (forgiveable) lapse of customer service later. I decided to give them a second chance. MISTAKE. The second employee was abrupt and unhelpful. He also stared me down while I was perusing (anyone with any social graces knows that is so rude). When I walked out, the door got stuck and he looked at me like he expected me to close it. As if, fella. I walked out empty-handed: by choice. Can't do bare minimum and expect someone to patronize your establishment. An upscale eyewear boutique with the attitude to match? There's too much variety in London to make this "niche" store miss-able. No wonder they're always empty.

    I'm putting one star because I cannot go down to zero... Here is my story:…read more I went there because my glasses, that I had bought more than a year ago in the US, were broken (one arm was broken to be precise). This shop was one of the few in London supplying frames from that designer (ProDesign, Denmark). When I got in and asked about possible repairs the guy did not even made the effort to look at my glasses and just said "Oh yes we have that designer but they don't make that model anymore so we cannot help you. You can buy a new frame with fitted lenses." I left as the guy was clearly only trying to sell me more stuff. I went down the road to another optician hoping they could repair my glasses with spare parts or something and there "Surprise!!!": they were able to order a replacement arm from the designer whose frame was STILL being sold. In the end it only cost me £29.50 when I would have paid £200+ if I had stayed at Iris Optical. Not only the guy was trying to up-sale me some new frame + expensive fitted lenses but he blatantly LIED TO ME in order to do so. I find this type of practice extremely dishonest and I will never even enter this shop.

    Photos
    Iris Optical - Alexis!

    Alexis!

    Iris Optical - Tony modelling our most popular frame

    Tony modelling our most popular frame

    Iris Optical - Our City store

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    Our City store

    Playn Eyewear - opticians - Updated May 2026

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