I want to start by saying this indoor playground is fantastic. It has everything you could want for your child to have a great time. That said, I'm writing this review as a warning to parents of children with food allergies.
My daughter has a wide range of food allergies, so I always bring her snacks wherever we go. Naturally, I did the same when we visited this facility. While sitting at our table, my 2-year-old began eating her snack as toddlers do. However, a staff member approached us and informed me that outside food and drinks are not allowed.
I completely understand if a facility has a strict no-food-or-drink policy across the board, but in this case, it only applies to food and drinks not purchased on-site, which is frustrating. To make matters worse, the worker stayed nearby, playing with Legos for about 30 minutes, seemingly monitoring me to ensure I wasn't sneaking my daughter a snack. To be clear, the staff member wasn't rude and was likely just doing her job, but the situation felt unnecessarily strict given the circumstances.
Not wanting to cause any issues, I left to check what food they had for sale, only to discover that none of it was safe for my daughter to eat. This left me in a heartbreaking situation: my hungry 2-year-old, who didn't understand why, was crying as we had to leave early and sit in the car so she could eat her snack.
Let me paint the full picture: my daughter was calmly sitting at the table eating--not running around or causing a mess. We weren't violating the spirit of the policy, and yet we still had to cut our visit short because of it. It was incredibly frustrating, especially since my daughter loved playing there.
To sum up, I have nothing negative to say about the facility itself--it's a wonderful place for kids to play. However, parents of children with food allergies should be aware that the outside food policy might force you to end your visit prematurely if your child gets hungry. I hope this helps others prepare for a similar situation. read more