Extremely unprofessional management and inconsistent policies.
My family rented a volleyball court here and were accused of "training" even though we were simply practicing. The owner didn't even have the decency to talk to me in person, but had his employee walk over to me, tell me "my manager would like to talk to you about what you're doing here", handed me a cellphone with the owner on it who proceeded to poorly attempt to talk at me and tell me what was happening and he wasn't there. When I asked the manager, Raghu Bharathur, to define what their facility considers "training," he listed several criteria -- none of which were disclosed when my husband originally signed up. These rules were never communicated prior to the reservation in writing, online, or at check‑in.
We were first told by Dan that they would issue a refund through a ticket and that we could finish our court time. Minutes later, they reversed their decision and said they would issue an immediate refund and that we needed to leave 10 minutes before our rental was over. When I asked them to honor the original agreement, they escalated the situation and threatened to call 911 -- an unacceptable and unprofessional response used to justify their poor business practices.
To make matters worse, the court they assigned us had a broken net, and the group on the court before us -- an older man and a younger girl -- appeared to be doing the exact type of activity we were accused of, yet no one said anything to them. This facility clearly picks and chooses who they enforce their "training" rule against.
Overall, the experience was disorganized, disrespectful, and handled with zero professionalism. Raghu, the owner, needs to be held accountable for inconsistent policies, lack of transparency, and treating paying customers with hostility instead of respect. I would not recommend this facility to anyone looking for a fair, organized, or customer‑friendly environment. read more
