I am a real customer and have been shopping at Dick's throughout the country for over 20 years…read more Before my experience in this store I read the many critical reviews regarding customer service. Here is my story. Upon entering the associate at the checkout immediately asked if she could help. I was immediately impressed as I made my way to the shoe department by the abundance of quality products on display. I found some shoes that interested me and while trying them on the associate in the department stopped stocking inventory and came over to assist me. Without asking he was there to assist. After picking out some socks to go with the shoes I went to checkout to be greeted again by Carlene. This is where customer service far exceeded expectations. Carlene asked if I was in the rewards program and while I knew my wife had set it up many years ago I could never remember how to access the account. At this point Carlene was determined to find the account for me and we went through every phone number, email address, zip code and name combination I could think of until she found our account. Then she took the time to update the account with current information. While previous reviewers had bad experiences, the associates I dealt with went beyond expectations to deliver high level customer support.

My wife needed a new pair of sneakers so we went to Dick's Sporting Goods while in Ocala, Florida…read more I have to be honest I did not have high expectations but I was proved wrong. The shoe section we clean and orderly. My wife talked with the shoe guy (sorry did not get his name) but he asked her about what kind of support she needed. He made a few suggestions and offered to get her a pair of each to try on. While she was testing the shoes out he gave her some space to just allow her to get a feel for herself. He then stopped back and said "once your down to your two favorites, put one on each foot and test them side-by-side that way". Great suggestion but again not pushing. She picked a pair and although they were expensive, we tend to keep shoes for a long time so $150 seems worth it! Like the way they helped us and would go back again!

Clean, beautiful store…read more Can you tell I went straight for the baby birds? Everything you need. Hunting, outdoors, animal supplies. Will be back. Could take hours to see it all.

This place is redneck heaven! In a good way!…read more You can find almost anything here and if you're an outdoors enthusiast you can shop for all types of stuff. Food, gear, clothes, live animals, firearms, fishing equipment, boots, everything. Animal and pet feed. Gardening supplies. On and on. Plus, products for the house such as electronics to housewares to toiletries. Also, they have a crazy amount of snacks and drinks. All at pretty damn good prices! Oh, and heavy equipment, tools, and ATV's too Wooooo hooooo! Don't forget to grab a free bag of popcorn by the register!

I dropped into this location while in town visiting family. It's located in the Paddock Mall. Nice…read morevariety of running shoes, running gear, clothing, supplements, gels. Bright and clean layout. Good customer service with a knowledgeable staff. There's even a little running track in here to test out running shoes.

I love coming to this store. I had a very bad experience in the Wesley Chapel one and the Ocala one…read moreis closer to my house. Two weeks ago I went to exchange a pair of shoes and ended up finding a better pair that I liked and the exchange was very easy. I came back yesterday to get a second pair of shoes and ended up dealing with the same sales person who helped me two weeks ago and left very happy. They had a great selection and the price of the shoes were really good, the store has made a customer out of me just from the service and friendliness this of the staff.

Now, I have lived in Florida for over 10-years and I have run into some really bad customer…read moreservice...but this place takes the cake. I usually take bad reviews with a grain of salt...because everyone can have a bad day; however, this business seems to have one consistent complaint. Now the bow maintenance I needed was a very simple task of replacing my D-Loop. I came in already knowing the cost and was happily going to pay it. The guy acted...well to be blunt...nuts! I spent a total of $24 and change that day...and it will be the last dime they will ever see from me!! I'll be damed if I will spend any money in a shop where they treat people the way they treated me. I can't really even explain the hostility this guy displayed...it was so odd. He acted like I had not only interrupted his day...but that this menial task had somehow put him out. Now granted, it was only $12 or so to have him tie a new D-Loop...but WTF. I don't have time for any business that treats customers in this fashion. I'm assuming that Jerry's Indoor Archery is on it's last leg...and I'm not surprised as to the reason(s) why. If you plan on spending any substantial amount of money on archery equipment...I suggest you go somewhere they will appreciate your business. I'm just one little customer who apparently doesn't matter to them...and that's okay because they won't be seeing anymore of my money! As for me...my visit to your shop cost me $24 and change; however, it cost you a new customer, potential sales of new bows, arrows, targets, archery services for me and my wife. Lets not forget...potential sales to my friends, neighbors and family. As far as the D-Loop...well, it seems to work just fine. But then again...I could have had that done pretty much anywhere archery products are sold. The other item I bought was an ammo can...which I could have bought elsewhere. So when you see Jerry's...just keep on driving.

Great shop with excellent staff. I am a novice in archery. Justin is a master technician…read more Buster is world class archer and an outstanding teacher. (I highly recommend taking lessons from Buster if you want to get to the next level and win.) This is my go-to shop for 'anything archery' including bow set up, tuning and technical questions. Going forward, I won't let any other shop touch my bows.

Awesome staff, very helpful in finding what you need/want. No high-pressure sales tactics and very…read morefriendly. I recently purchased an NFA item and Jeff made it a breeze to complete the ATF form 4 with their Silencer Shop kiosk! Very pleased!!! A+++

This ship is awesome. Jeff has a huge knowledge base and provides great feed back. I absolutely…read morelove working with this shop. Thank you Jerry's pawn and gun