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    Plattsburgh RV Store

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    9 years ago

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    Key R-D Trailer Sales

    Key R-D Trailer Sales

    (1 review)

    Remember back in the 60's or even the 70's when people were trustworthy and they did what they…read morepromised when they promised? Well if you do business with Key R-D Trailers ( and docks and lifts) you will be taking a trip back to the 60's as they are men of their word and I only wish I could find more business to do with them. I considered​, reluctantly​, the Dock Doctor and they said it would take weeks and wanted $13,500 + delivery + installation for the same thing I purchased from Key for $8991 incl. freight! The brand is Hewitt which is the king in Minnesota Land of 10,000 lakes and our birthplace​. Hewitt has an excellent reputation and most would say it is as good as what Dock Doctor carries if not better. So I decided on Key from Plattsburg who were friendly knowledgeable and I didn't have to deal with an attitude like you get from those that overcharge​ and underdeliver! Eight (8) days after I ordered it Howard and his wife were assembling it on my beach in 90-degree​​ weather from 1 pm​ to 9:30 on a Saturday. They survived the sun, the heat, the dark, ​and mosquitos and never complained and with both in their 60's I can tell you that there are few 20 something​ that could keep up with them especially without complaining! Let me assure you that these guys are the real deal and I would​ not​ hesitate​ in buying anything from them and in fact next spring I will be ordering additional extensions for my dock! Thanks​, Rick and Howard

    From the owner: Key R-D Trailer Sales Provides Cargo Trailers, Horse Trailers, Stock Trailers, Utility Trailers,…read moreHewitt Docks, Trailer Repairs, Bintelli, Trailer Sales Services to the Plattsburgh, NY Area.

    Plattsburgh RV Store - Get your camper serviced today at 240 Tom Miller Road in Plattsburgh, NY. We're always behind you!

    Plattsburgh RV Store

    (7 reviews)

    I Waited a long time to write this as I was trying to give them a chance but now I am just fed up,…read moreMy new camper came with a ton of problems and most should have been caught in set up and walkthrough as a new camper owner I was expecting this and knowledgeable guides, The stable jack was bent the fridge door latch was improper because the frame was not set right and broke after it's the first use, the spare tire was the wrong one so when I had to use it I could not. Building of the unit I cannot blame them for and all work was under warranty but a lot of things should have been caught before pick up. The guy had no knowledge of the solar system and could not answer questions I had. I had to bring the unit back at least 6 times for warranty work which was done however they have a deep phony of returning calls or calling you back to update you or tell you work has been done, after trip #6 work was still not completed and the work that was was sloppy and messy caulking splattered on the child's finger painted it all over it or wiped the excess off wherever leaving smears of caulking all over, Still did not fix an issue that was written on the work order. I was never told the work was completed as I was promised I would get a call back In the six times I had service done all under warranty I never received the promised call back. My advice is to make sure and double check EVERYTHING was done correctly as it is hit or miss some things I had to get refixed as they were not done correctly or they did the cheapest simplest thing they could instead of taking the time to do it right the first time, IE straightening a bent jack screw instead of just replacing it, or fixing the frame instead of just replacing the handle that does not fix the issue. It just seems they do not pay attention to detail by not reading the full work order and miscommunication simple fixes if they just slow down. The staff is friendly enough they just need some training on what they sell and slow down, I get it is busy and staffing could be better but still no excuse. they can do better.

    This is the second time we brought our 2020 Keystone Laredo in for a problem with the refrigerator…read more Since this was the second time for the identical problem, some investigation was needed to find the source of the problem. They did this, fixed the problem, and had it back to us in less that 2 weeks. They made sure it was covered under warranty and even showed us what was done. Outstanding service.

    Pete's RV Center - The camper

    Pete's RV Center

    (70 reviews)

    Cole was a pure pleasure and blessing to work with, if your looking ask for Cole. I also want to…read morethank Pete's putting up with total inspection and giving me everything I needed to inspect the RV. The closing was a little negative but that is because only one person was doing the position and there were people waiting before me. Then Cole kept checking on me and even got me refreshments while waiting.

    Buyers Beware !! We bought our 2020 grand design series 150…read moreused from Pete's in April 2024 ,looking back we were sold a crazy bill of goods they charged $735.to prep$699.doc fee the sold us on a service contract that not worth wiping you butt with , all totaled $33,067., We planned on traveling that year in the fall to Fl. but plans changed so put it in storage .Ffwd 2025 now in Florida. Had a complaint initially when picking up the unit in May of 2024 about the door closing hard was told that it was normal for that type of door .( not !) Found out that the door is actually sprung because of the lippert stairs installed wrong ,the shower rollaway curtain installed upside-down so to latch it we have to have someone pull it closed and secure it from the outside of shower . When contacting Pete's they said call the service contract company to see if they're covered . Hmm. So I paid a $735. to have a complete prep.service done and these KEY issues were not addressed . Also the doc fee was a waste of $$ still had to go to dmv to get it all transfered . Believe me I only needed the bills of sales and title signed off from for a new title in our name . Oh by the way looking back we now know we over paid for this USED unit .Thinking of selling but we'd LOSE 10k for what it's actually value is today .So if your looking to buy stand your ground and negotiate those ridiculous fees away ! And check to see what the unit would sell for on the open market ! We even went as far as seeking a trade in value from a national resaler Camping World, and General RV. Sorry Pete's , but you did sell in good FAITH.

    Plattsburgh RV Store - rv_dealers - Updated May 2026

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