Friday 11th March, 2022 at 1.15pm -
My work colleagues and I were getting takeaway coffees after a hard day working. We were rudely told by a mature aged, blonde haired female employee, who should know better, to "Get out of the way"! Those were literally her words. Unbelievably unprofessional and rude. There were many other more mature and professional ways to disperse us to another part of the room than "Get out of the way"!! We are locals who also run a successful, local company. We will never visit Platters ever again. I talked with the manager about this and he didn't apologize on her behalf. He was just as unprofessional as she was. I literally had to ask him to please talk with her and he said he would, but I bet he didn't!
Unfortunately, when asked about Platters in the future (and we are always being asked about where to eat by the thousands of customers we interact with every year), my colleagues and I will have to tell people the truth about our rude, unprofessional experience (I mean, when people ask, I'm not going to lie).
We won't be recommending Platters to anyone, which is sad because up until today the coffee and food have been pretty good. This rude, unaware, emotionally unintelligent waitress and her incompetent manager have ruined our experience of Platters and they will unfortunately be the cause of the restaurant/cafe loosing many future customers, particularly in the local Diamond Creek area! read more