When it comes to Plato's closet there are a semi-good place to buy from however they overcharge you, you basically sell them your stuff for free. I've taken pamphlets home on what they were looking for brought in exactly what they were looking for and they've offered me $3 for five items All of which were name brand ( new with tags) I said no I will take my clothes back and the lady at the register gave me a dirty look if you're going to overcharge for your clothes but you can't even match 1/3 of the price of the actual value that should be theft read more

Always a pleasure to shop here. It's well organized, the staff are approachable and don't seem fake. The selection is always decent and maintained, the pricing is fair all things considered. read more

Plato's closet is an absolute rip off. I sent in a bunch of nice pieces of brand name clothes and they gave 90% of it back to me. I know this is the point of consignment, however, they took two basically new free people sweaters and an Aritzia Babaton shirt and gave me $2 for each item. Absolutely ridiculous! Sell your clothes on Depop. I will never be back. read more

I usually avoid Plato's...but this location is by far the best one I've been to. The girls here are kind and not snobby like those at most other locations I've been to. I wish I had asked the names of the two girls that helped me today because they were both great! I got a lot more money for my items than I thought I would too, so that was an added bonus. I definitely recommend this location and will be coming back! read more

They have nice stuff for sale but it is extremely frustrating when I come with a full bag of perfect condition name brand clothing and they don't take a single piece. but when shopping through the store there is shein on the hangers.. read more

Tried to support these guys but it turned into a hassle and overall pain. After cleaning out our closets, we brought about 5 giant ikea bags that sell to them. We know they are strict and we'd probably have a few things to donate elsewhere. Once they called our name, they told us they didn't want a single item. Everything was "too professional and too high end." We had things from Banana Republic, Gap, American Eagle, Hollister, and others and some things even had the tags on them. The attitude in the store was clear that they all hated their job and had zero interest in being friendly. Bunch of 16 year old girls that had so much attitude. read more

I was very impressed. The store was clean and organized. The gals behind the counter were very pleasant. I'm glad I found out about it.

Will not being coming to this location again. It's nothing but a bunch of judgmental 16 year olds who have no customer service skills whatsoever. I am usually happy with their buying service. They usually buy my clothes; however, what I'm unhappy with is that they are constantly rude and unfriendly. I have purchased shoes and accessories from here. They have always said shoes are non refundable; however, they've NEVER said that accessories aren't. This past week I purchased a hat. I even asked the cashier if it would be returnable if I decided I didn't like it because the security tag was on it it when I tried it on. She said yep so I took my receipt and kept the tag on the hat. It turns out I didn't like it and when I went to return it they wouldn't let me because "accessories aren't returnable." No where on the receipt in the refund policy for on their website does it say accessories aren't returnable. It only says SHOES. They were extremely rude in trying to "solve" this issue and I ended up taking my hat back and leaving. You should consider updating your refund policy on your receipts and website if this is true and also hiring competent, friendly associates. read more

VERY GOOD. I got 10% off and had a lot of good fines. It was perfect. THANK YOUUUU.Also all the clothes were very clean and the people checking me out very very very nice. read more

My first sell at this Plato's was pretty disappointing. They took one shoo-in item (and gave me a decent price for it- that's worth one star alone), but didn't take the items I was certain would appeal to their "aesthetic." Other Yelpers' gripes of them turning away "professional" clothing are accurate. I was referred to their adjacent sister store Style Encore to sell those. The selection of items in the store is kind of dismal; lots of out of season (like as in sundresses and sandals in November) Charlotte Russe, Forever 21, and Target brands. Most items in XS-M, definitely a store for tweens, teens, and hopelessly out-of-vogue twenty-somethings. read more

I came to sell some clothes this morning at 10:15am and there was nobody there, all lights are off and the doors locked.. there was a sign in the door stating they closed early the night before due to weather but would resume the normal business hours (open at 10am) and that obviously isn't the case. very frustrating when I make a lengthy drive to get here. 0/5 stars. read more

I understand their picky-ness up to a point, but I had brand new things I never touched (Charlotte Russe) that weren't accepted. No excuses!!! it's ridiculous for as much as they advertise themselves. NEVER coming back. Not even to buy anything read more

This location has the BEST shoe selection!! Whenever I go in they always have Jordans, Uggs and other amazing shoes brands in store. They're not priced too high and the store is always clean when I have gone. I have no sold here so I am not sure how that part of Plato's works. But overall I love going here to find my next pair of shoes! read more

Customer service experiance of about 1 month combine between all the employees. Super fake tone. They rejected common brands they sell like wild fable, forever 21 and shein because it was "over a year old". All of the clothes purchased in the last year; they over exagerated to age of my clothes and gave me nothing. They try saying things like "We loved your clothes! But...." They seem to hold a high standard yet sell worse close than regular thrift stores you donate to for free. Overall the staff is trashy and does not know how to communicate on a basic human level. Do not respect this company, or anyone associated with it. read more

Honestly... I typed out this whole long thread of my experience with Plato's... After thought i decided to scratch all the mindless reading and just say that this store is garbage if you're trying to sell here. Not sure why they are advertising that they buy gently used clothes when they can't research the clothes they receive properly. Waste of time (: read more

I'm all for consignment and resell stores for a variety of reasons (helping the community, reuse/recycle, providing jobs, getting a bargain,) and I'll proudly shop them for these reasons. Sadly though, Plato's current rating of two and half stars seems accurate for this store. First, if you are a seller you must understand that they have to actually sell the merchandise they take in - it's not a charity - so they have to be picky in what they take. However the attitude of the store staff extends beyond picky to smug, condescending, and just plain board- they seem to hate their job. They also insist that you must stay in the store while they look through your things. I get the sales tactic- keep me looking around to buy something - but if I need to run next door for a moment, respect that, and just look though the things. And like another reviewer said, I've been told my clothes are "too professional" to take. I interpreted this as not having enough glitter and plastic graphics on them. And that leads to my second point- this is not an upscale resale store either in quality or style. Looking around Plato's, the only items they seem to sell are Old Navy, Aeropostale , the various Target brands, and Forever21, squarely aimed at the 12-15 year old age group. These are brands that you can buy new in the store for less than what's sold here, and you don't have to contend with it being stretched out, torn, or faded. There are a host of other locally owned consignment and retail shops that I'd recommend checking out before you buy or sell with Plato's. read more

I have had a lot of experience in retail and resale especially. I have worked for a resale a consignment teen clothing store, so I'm aware of what is acceptable and what is not. That being said, I have never had a pleasant experience at Plato's Closet. Whenever I take clothes in I try and bring in things that are in great condition, good brands, and that fits the season. However, they always find something wrong with the nicer things and take the semi trashed pieces. They also give out way too much cash for the pieces they do take, even though the pieces they didn't would have sold for more. I don't understand their buying tactics at all. their store has WAY too many items in it and you have to dig and dig to find anything decent. There have been so many times where I find clothes that are completely worn or have a ton of holes in them. They overprice brands like American Eagle and Hollister and don't charge enough for some of the designer brands they carry. It's just a mess. The final and main reason I dislike Plato's Closet is the staff. I have never encountered worse customer service before. I am an adult and probably older then most of the people who work there and they always talk down to me like I'm a kid or don't know anything. They all have an attitude and are very condescending. And I get it, to an extent. I work in retail and customer service so I know the kinds of people you deal with on a daily basis. And it's not always easy to be nice. But when you have customers who are being courteous and treating you with respect, you also treat them with respect. You don't treat them like an inconvenience. It really is a shame, because I love supporting resale shops and buying things second hand. And there are so few places in Grand Rapids to do that. I really hope they improve their service. read more

Plato's has always been the place to go. I'm not sure if we were confused of the closing time, or if the girls working were too scared to tell us they closed at 5. There was a young lady (curly hair I believe), who was evidently upset that we were there and notified us they were going to be closing the drawers around 5:30. Again, we thought you closed at 6 due to the times on the door. We felt pretty uncomfortable, someone let us know there can be only one person in the fitting room (after being in a room for over an hour to help my friend find a dress for an event). They were also closing the drawers very obviously by setting them on the counters and counting the change (which we honestly do not not mind considering we both have worked retail), but we were receiving glares and really poor customer service when we were rung out. We thanked our cashier and she just responded by telling us how to push the door handle down to exit the store. My friend ended up leaving with only two out of the five things she wanted because she was upset and wanted to leave ASAP. She would've spent closer for $80 but left spending around $10. We would've been completely fine with leaving at 5pm if asked, we had no idea, hopefully next time they feel they can notify us! read more

Waste of time unless u have clothes both in season, perfect condition, not too nice, and are willing to get paid near nothing. Unless u have mid tier brands that someone wants to wear now they won't take it. Banana republic? Too nice. Calvin Klein? Not what the store is looking for. Burton? Try again in a different season. There's way better places to sell clothes, and this could be the worse. read more

If I could give them 0 stars I would. Bringing in 3 bags of name brand clothes (half being bought only a month or so ago) and them taking two items is ridiculous. Don't advertise to be "buying items" if that's how you're going to preform...i'm not impressed. ALSO HID MY LULU LEMON LEGGINGS UNDER ANOTHER PAIR OF PANTS AND ONLY GOT $10 FOR THE BOTH NOT SHOWING ME THAT THEY TOOK THE LEGGINGS read more

This place is a straight up rip off! Brought in NEVER worn items in mostly summer tanks ( like the girl said ) but apparently the fabric would rip on the hangers and hard to sell , first of all the clothes in there are gnna be hard to sell and my items were NEWER then the styles they had already , And not to mention they told me an hour and a half wait it took the next day bc they did NOT contact on the # i provided and then i was told i was going to get coupon and never got it. WORST place ever and was getting dirtty looks by a dark long haird girl pricing tickets. Bad business. Wouldnt recommend anyone even shopping here. read more

Bad service. Sat there for 30 extra minutes because the never sent me a text. Didn't take any of the clothes I brought in (they never do). Not to mention how dirty and smelly it is it there. The staff seems incoherent and unconcerned. Overall every time I go in this store I regret it and feel like I need to shower because it's so gross. read more

They offered me $2.74 for three items of clothing (a romper, a blouse, and a tank top). $2.74! Worst part is I waited an hour to find this out. Never going back again. read more

I was not selling on my visit to this location, so consider this review one sided from the buying perspective. As a buyer, I thought the selection was decent compared to what I've seen in other locations, though like many of the others definitely skewed towards the trendy and disposable. I'd only run in for a quick look-see as I had limited time and based on what I discovered I can safely say: I've seen worse. I see a lot of negative reviews for this location but it seems many are complaining about the fact that their clothes weren't purchased. Sour grapes? Perhaps, but it may also be that your items were just not disposable enough; lucky you. It appeared that most of the clothing and shoes were selected less for condition and more for current desire for that particular brand. If it isn't trendy, it's likely not going to fly here. I'll take quality over trendy any day, but consider that most of the clothing here is marketed for the teens to 20 somethings, you're likelier to find disposable clothing items than something you'll keep for years of repeated wear. Seller beware, apparently they're only interested in the trendy stuff and buyer keep that in mind when visiting....this stuff will be out of style soon and isn't built to last. read more

Don't waste your time. While perusing the store and seeing multiple clothing items that were downright gaudy, they only took one of my shirts out of a large trash bag size of clothes, that included really nice brands like Free People, Anthropologie, and Ralph Lauren. What consignment shop wouldn't take a barely worn Free People item?! read more

I have taken so many clothes from brands such as H&M, Agaci, Charlotte Russ, forever 21 and its all in great condition. No holes or stains. They never want my clothes. I never understand. Their stuff is old n have holes trust me Ive seen them. Sweaters that have yarn comes out of them. Their purses are old and ragidy. Then they say discoloration... wtf have the clothes here and boots and shoes are fucking discolored. They should shut that shit down. Not only that but half their ugly shit costs more than what it probably originally did. Yes, you can find nice things but really ppl. For some high heels from Aldos that dont fit anymore they wanted to give me $3. Nah screw them ur better selling your stuff on offer up or letgo read more

If I could give less than one star I would because Plato's closet is a scam. Their offers for my MINT CONDITION LULULEMON CLOTHING SUCKED they offered $9 for two jackets that I paid $118 for each. They take too long to go through FIVE ITEMS and it's not even worth it in the end. All of the employees are very rude about selling anything. Don't ever go here if you want to try to make some easy cash for some of your best clothing that are brand name and that you paid way too much money for when you first bought them, with the prices they offer, you might as well throw your clothes in the trash. Thanks!:) read more

Girl that looked through my stuff rolled her eyes at me and then got mad and sassy when I had to repeat myself multiple times about what bag I was selling. For some reason that upset her so she then didn't look through all my things, didn't buy any and was very rude as I left. Also watched her listen to a separate conversation instead of doing her job. Will never return staff is always extremely rude and if you don't walk in begging to have something bought they just won't but it because they don't like you. Platos has never impressed me and I've learned my lesson. Will never return and will spread the word. read more

I agree with previous comments I would rate this business a big fat ZERO! Not worthy of anything higher of a rating. The guy at clothing drop off was rude and unprofessional. The money he gave for brand name items was sickening and a complete rip off. The girl manager the next day when I inquired about their pricing requirements was even more unprofessional and didn't make eye contact and waited on other customers and took phone calls before even acknowledging me and my questions despite her knowing I was there to speak to her. Their pricing system is a complete scam and I would NOT recommend using their services. You're better off donating items for a tax write off then take pennies for items your. The rude and unprofessional staff is another reason NOT to use this service. read more

I was buying here, not selling, so I had a different experience than a lot of the other people who've reviewed it so far. They had a large selection, and a lot of the shirts were very cool and stylish. The staff was very nice and helpful, and I had no problem going through the store, trying clothes on and checking stuff out. read more

I almost never give out four stars ever. But I would like to highlight the fact that, true, it does take some time to process your clothing. And I would not recommend selling your clothing and feeling entitled to a full refund for what you paid originally for them. Its just not going to happen. Sure their clothing is all over the place and its also not just for "larger" people. If you are in college or feeling financially responsible go here and youll get 5 or 6 tops for 40 bucks. Buy 5 or 6 tops at the mall across the street and your gonna spend $100+. The girls they hire are very young, however, there are also older women there as well. As I was walking around they asked me if I wanted to start a bin so I didnt have to carry all my stuff around (which actually got me in trouble, oops). As a retail employee myself at the mall I can appriciate being asked by two or three people. Do not sell if you can. But do not get mad either if they dont take your pilly sweatshirts, faded jeans, or salt covered ugg boots. They run a business. Hence, "its just business". They have a wide variety of clothing to cater to whatever your style is. read more

I came in for my second time ever trying to sell some clothes. My first time was such a disaster of a headache I vowed never to go back. However I decided to give a second chance. After about 10minutes of standing at the counter with my bag of clothes and not being greeted I finally flagged someone down. After finally checking my clothes in and listening to other sellers who were clearly upset about having to wait for so long I check out the store. I was quoted about 20-25 minutes so I had some time to kill. That was at about 3 o'clock its now 5 after 4 and I'm still waiting. read more

I brought a basket full of clothes, which included a like-new pair of American Eagle jeans and other name brand things. All they gave me was $6.50, and didn't even take the jeans. But I did find a pair of Hollister jeans that I wear often. read more

I absolutely love Plato's. I go here often, and never fail to find something great. Many people complain about the fact that they often turn down clothes, but honestly, that only makes the store better because you can guarantee all of your clothes are clean and new. They offer many on brands such as Vineyard Vines, Lulu Lemon's, and American Eagle. They have a variety of options as well, including shoes and hats. Highly recommended! read more

Plato's generally has bad reviews all around the state and country. Their attitudes aren't so great, they are very condescending, and I've seen better items at resale shops & they don't claim "Upscale Resale". read more

My mom purchased a jacket from here and it had deodorant marks. Please check before wearing guys !!

I love Plato's! I shop there all the time and I love the selection they have. Plato's is like a better quality goodwill because if the selective-ness and the fact they PAY you for your old clothes that are still good. I hate how people review them poorly just based on bringing in their clothes and how selective Plato's is. They are selective so they can have the most current and stylish clothing for people and the employees are trained for doing that. Every time I bring in some clothing I get fair prices. They research the item and then price it around 60-70% off and then give you about 30-50% of that price. I recently applied for a job and am very excited to hear back. They only bad thing about Plato's is that they are kind of bad with phones and getting back to you. I was first supposed to hear back about a week ago if I get the position or not, there were inconveniences that extended that time to this week and I have yet to still hear back. Very excited nonetheless!!! I love Plato's and they are amazing read more

Alright, not great. Took twenty minutes to go through my basket and they took 10 items and I got 30 bucks, which is decent. Did not like the fact I had to stay in store the whole time. Also clothes were not completely folded when they were put back into the basket, not super messy, but not super neat. read more

I've been an avid shopper for years. I'm a young adult female who dresses casually. I buy all my jeans, sweaters and tshirts here. Way cheaper than a mall or department store. Walking out of a store with 3 pairs of jeans, 2 designer shirts and a pair of boots for just under 60$ feels good. The only issue I have is I have, numerous times, taken gently used clothes to sell and they claim some stain or thread is evident...I've bought stuff before from them that had a hole or stain....but. who am I to complain! Love the prices and value! read more