Plato's closets are never great at customer service unfortunately. Every location I go to staff is rude and acts like it's an inconvenience to do their job! They really don't take much either. Don't waste your time here, go down the road to uptown cheapskate. Much better. read more

Honestly, I agree with all the reviews about the poor customer service here. I went in today to sell some clothes and asked if I could borrow one of their empty bins to bring my stuff in from my car. There were stacks of them, but they still refused, saying it was "policy." When I asked more, they said their manager told them to say that. ‍ I ended up going next door to Clothes Mentor and what a difference! It was cleaner, the staff was super kind, and they even let me use a container without a problem. Plato's Closet really needs to work on basic customer service and just being decent to people. Thanks for refusing my business, it helped me find a better place! read more

TERRIBLE customer service. Opened 4 minutes late and the worker immediately started being extremely rude to all customers in line. Did not make eye contact. Will not be going back EVER. read more

Honestly, I'm kind of shocked by all the bad reviews for this place I had a good time shopping and found a really nice lululemon shirt for only 6$! Granted most of their lululemon was 18-30$ and this was only 6 because it was missing a tag, and didn't look like lululemon! The staff did seem a bit busy, and weren't accepting donations at the time I went. Maybe for selling this place isn't great but I got some really nice stuff! read more

Plato's Closet - The shirt! - Used, Vintage & Consignment Near Me - Burnsville, Minnesota

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Advertising the wrong hours. The employees were offended when I told them. Frankly I'm just confused. read more

Doesn't even accept buys... second Plato's I've been to that won't take buys. Pathetic.

0 stars; I've sold to & purchased from Plato's for many years across multiple states...this is the worst one I've experienced. Each time I try to give the benefit of the doubt & come back, it's just something else. Either the bag you're dropping things off in isn't "good enough" for them or they downright don't take it if it's not in a plastic bin or their not accepting drop offs unless it's from 10-12 pm and this "rule" is listed no where on their website or visible when you enter the store or posted on their front door...Happily take my business elsewhere. read more

I went to Plato's Closet for the first time with my cousin who took in two bags of clothing. We immediately were chastised about having brought bags instead of bins (BTW, just about everyone bringing clothing had bags!). We were told to 'read to sign to learn the rules'. While she was given a fair price for the clothes they accepted, the young women working there were quite rude and unpleasant. There are other consignment shops that are competitive and much friendlier. I definitely won't be returning to this shop. read more

I've been trying to sell stuff all week and I've learned my lesson to call before showing up. I've been calling everyday around 11am mind u that's an HOUR after they open and they tell me they're either done for the day or they stop for a bit call back in a couple hours and check. I call around 12pm now it's "try again tomorrow when we open" wtf??? HIRE MORE PEOPLE. OR HIRE PEOPLE THAT ACTUALLY WANT TO WORK. Literally ALL WEEK. read more

The Eden Prairie location has a great variety and the ladies are nice but it seems like it's very picky on their selection and that's the part that's tricky. Don't count on them taking it is what I'm saying but overall I like them at the Eden Prairie location. They definitely have it for service and selection there. Just picky. read more

I generally love Plato's closet but the employees here are by far the worst. Today I stopped in to get a few shirts for summer and when I went to check out one worker was on her phone and the other 2 were working on something on the registers but didn't even take a second to acknowledge my existence. I understand being in the middle of something but it takes 2 seconds to say hello I will help you in a second. I stood there for a few minutes with the line growing before I was even acknowledged. My receipt says MF as the employee that helped me and she didn't look up at me once and talked to me as if I was an inconvenience for being there. So disappointing when employees make you feel so unwelcome in the store. If you're so miserable working here get a different job. read more

All of the negative posts are true. VERY POOR CUSTOMER SERVICE, RUDE "MEAN GIRL" WORKERS, SNOTTY ATTITUDES. DISRESPECTFUL AND JUDGY. I recently took a box of clothes in, and I felt completely judged by the lady, who said that she wouldn't even look through my clothes because she never heard of any of the brands (she looked at a few of my items on top of the pile very quickly). She told me my clothes were old, not "teen clothes", out of style, etc. The clothes I brought in were cute and I feel would resell if they bought some of them, that's why I brought them in. The lady said that I was being rude and disrespectful to her because I told her I would never return back to this location. I felt she was the one being both rude and disrespectful toward me with the way she judged me and my clothes and made snotty stuck-up facial expressions while looking through my clothes and talking to me. AVOID THIS STORE, IT WILL RUIN YOUR DAY. I even emailed their corporate store too, but of course, they wouldn't respond. So, I'm going out of my way today to leave a negative review on here for all to see. read more

employees were so rude to me and my friends as soon as we walked through the door. They treated us and many other customers badly.

when I say trust the reviews, please trust them. I've never been treated with such mean girl energy then the girls who work here; I'm genuinely writing this so you can avoid this place at all costs. If you are having a good day don't ruin your day by going here. read more

called in advance to make sure I would drop clothes off before driving the 30 minutes, employee said probably, so I made the trek. Walked in the store and she was very rude in handling that I had came in while they were busy? I understand if you can't take my clothes due to understaffing, but at least tell me that before I drive 30 minutes. Not happy with this location, won't be coming back :) read more

I got a Tommy Long sleeve for $5 no tax from The guys section because unlike the girls section the guys offer sizes bigger than an XL (strike 1 for this location) While my friend and I shopped I noticed they let the phone ring 4-5 times after the girl at the counter not helping anyone answered it. (Strike 2) The girls at the counter were bitchy, snotty and most of all lacked proper customer service. One shouted for the over to "come take care of these customers" because apparently it didn't occur to them to check out a full line of 3-4 people waiting (strike three) the manager of what I assume was the poor excuse for one was muttering around in the back, disorganized and clearly overwhelmed but overall shitty customer services and poor sizing in the women's department. It's just a joke of a store. read more

If I could give them NO STARS i would. The Burnsville store was horrible to work with. I came in on 07/06/23 and had two large laundry baskets for them with all name brand high/new quality jeans. I don't think they even went through them as they were folded the same as I had left them. I am disabled and have Multiple sclerosis. I have trouble with mobility, so I was struggling to get them baskets and they wouldn't hold the door nothing. I asked how long they thought I figured I would shop around there and next door. Seven employees working and they were all having their own conversations and treating the customers like they were beneath them. They passed and all the items I had. (Like I said none of them looked like they were looked at as they were still folded like I had put them in the baskets.) Extremely poor customer service and I felt very DISRESPECTED as a customer. This runed my attitude for the day just walking into this store with the customer service. I would not Recommend selling or shopping at this store. read more

I don't know why I ever come here. If it's far away and you're thinking of selling clothes, look somewhere else. I work in retail and the employees at this location could sure use a lesson in customer service. They're rude, treat you as an inconvenience & never take anything in style and it really shows in their clothing selection. Went to sell two almost overflowing full bags of name brand items, designer jeans and some cheap ragstock tops. I bring it up to the counter and I was blown away at how nice the girl was. She told me it would be around 25 minutes. Shopped around & kept an eye on my bags. I saw a different girl watch me, and apparently when I couldn't see the counter, they went through them. When I go up to the register she tells me they can give me $17. My bags are a total mess and I search for my designer jeans, they aren't there. I ask where they are and she says "I don't know". I spotted them on the rack amongst the various storage boxes and told her I don't want to sell them anymore. She literally goes over to the jeans and asked what my name is. Keep in mind I already had my bag of rejects by my feet.. She already knew my name!! The money I was getting back dropped to $10! Sneaky, rude and gross. read more

So I'll start off by saying some days I wish I was guy! I brought my boyfriend here because he was looking for some long sleeve work out clothes and his selection was INCREDIBLE. I wanted to buy some of the guy clothes for me! His prices all seemed fair. Long sleeve Nike DryFit shirt for $7.99 and some other steals. I found a few pairs of leggings I wanted but all were priced over $14 (still fairly priced but were clearly pretty worn, one even had an inch of missing stiching) so I just got the ones with no holes. Now the SERVICE was just straight up rude. I stood by the front by the checkout area, but not next to the counter, while my boyfriend was trying on a few things... one girl said "Are you done?" I let her know "I'm just waiting for my boyfriend, thank you though." And a few moments later another rep behind the counter said "Has she been helped?" and in a super snotty response she quietly says to her "No, she doesn't want help, she's just standing there for no reason." Um....okay, I simply have already looked around the store and am waiting, there's no where to sit so here I stand. The same attitude was given when we were ready to check out and when I asked about the return policy she just pointed to a printed sheet of paper that had it typed out on it. Overall "Meh" experience but mostly because the ladies clothes are so picked over and some of the staff was quite unpleasant. read more

No masks, very rude teenager workers with bad haircuts. store is way too quiet. i don't recommend!

Came here at 5:30 and they close at 8 and told me they stop taking clothes right now.... what??? Came out of my way just to be told they stop two and a half hours before close! read more

The reviews I read were saying that the workers were terrible, but I thought this was a great Platos Closet. There was a huge selection of Lululemon and many other name brands. read more

I go in here frequently because there a sometimes brand new clothes and good finds, on the other hand I am always bringing in clothes that I just don't wear anymore considering I have so many clothes, following this the staff is rude and they simply don't want to do their jobs.. I went in and had my stuff put on the counter and immediately put back in the bag after she did not even look at the clothes then tried to tell me they were out of season and not name branded I was very disappointed read more

Would definitely give this place a zero if I could. I gave them a basket of my clothing and I get home and all the clothes they didn't take were untouched. Folded the same way I folded them, and stacked just how I stacked them. Rude customer service and dirty. Every time I go it's always bad customer service and the workers don't care. I wish Burnsville Plato's closet with shut down or get new owners. read more

Zero stars if I could!! Drop off a box of clothes this morning, and my husband went to pick up later in the day only for them to tell them I didn't have a box there and wasn't in there system. I called and they told me the same thing, that no box existed. I obviously was there and gave her the time and what I brought in. A few minutes goes by and she says she found it, but the managers processed it different and didn't put it into the system. It was 5pm and I couldn't make it back (again) that evening and if they would hold my stuff until the morning. She said no, and that it would be donated. This was their mistake and cost me a huge inconvenience! Avoid this place at all cost...literally! read more

I'm never going back again! The girl at the desk was extremely rude! Treated me like I was not welcomed there. She was taking such delight in being rude! The owner has never acted this way and I am surprised she would allow this behavior. Never going back again! read more

I love having business with them. Staff is very friendly and energetic even though the store is not very well organized. They offer pretty reasonable prices for consignment store standard. They also accepted most of the items that other consignment stores won't accept although with slightly lower offer. Overall I had a pleasant experience with them and definitely will come back for more read more

WORST EXPERIENCES OVER AT THIS STORE! I have given this store MULTIPLE chances. First strike against them was when I brought clothes in a few years back and they "lost" a bunch of my clothes! I contacted the manager who said she would look into it by seeing the cameras and reminded her several times but she never got back to me! I even called them and they said "she will call you back" but she never did! Second strike- I brought in some clothes and then being picky only wanted one pair of pants- my true religions. Granted I understand that you never know what they want and it's their right to not take anything if they want to. The thing is- they offered me just under $5 for those jeans. TRUE RELIGions. They labeled them "TRUE RELGION 1970" but I noticed that same day (I wanted to see what they were selling for) that there was a pair of true religions with the same label that didn't look as nice selling for $45! What a scam. Third strike- I decided to give this store another try but I was never treated right when going to it. I got really upset when one day I was waiting in line with my child for fifteen minutes when I was he next in line! The other girl instead of ringing me up took the girls clothes that came in after I was in line already and started going through them! Must have been her friend. Meanwhile I'm waiting and my kid keeps wanting to run out the door. This type of experience happens constantly and literally almost every worker looks like they are 16 and don't care about their job. Fourth strike- can't believe I gave them one more chance. I bought a cute pair of ugh boots and when I got home I saw that they were two different sizes and both the right foot! I couldn't believe they were selling them! I called to see if I could bring them to a different platos closet to return that was closer and they said it was fine- but when I got to the other platos they said they couldn't accept it and didn't know why this platos would say that they would. By then I was furious and called this platos to ask for a full refund over the phone. They said they would need to see them first - even though it was their fault for telling me over the phone earlier that it was ok to return them to another platos. So I trudged over to this platos (a long drive) and returned the boots. They seemed upset with taking them back even though they were he wrong ones and I wonder if they tried to resell them. Furthermore I thought they would offer me something for their mistake like a gift card but nope just refunded me and sent me on my way. That was the last straw, never again will I go to this place .i have never wrote a review like this one before but they really don't care about their customers. Ps even though they have larger changing rooms they won't let you use them! I have a kid and had To squeeze him into a small changing room! read more

I've never been to platos closet before but I thought I would give it a try. I first went to the location in woodbury, mn and was pleasantly surprised with the amount I received back and the employees were pretty helpful. However, I just drove 20 miles to the location in burnsville and I stopped in literally 5 minutes past 7. And for those of you that don't know how it works, they stop taking clothing an hour before close. So I explained to the girl working how I juat drove 20 miles and have one small bag. She looked at her clock and said "no sorry we stopped taking clothing 5 minutes ago". Now I understand you may be busy, but next time...make your better judgment call with your awesome customer service skills. Honestly, you're better off donating your clothes. You'll probably feel much better leaving that store than this one! read more

Everybody either gave this place a 1 or 2 star review. When I went the workers were very kind and helpful. They had a great selection of clothes that I would love to wear. For context, I am 15. The only problem was their bathroom. It is disgusting and looks like it hasn't been cleaned in months. But other than that, it was a good place to find clothes for a cheaper price. read more

Wish i could rate this store zero stars. Went there today with 44 items (I always count to make sure) after waiting around an hour to get them looked at they say they are "out of style and not name brands". Mostly everything was VS or Forever21, bought within the past year all in good shape. I counted the items when i got to my car and I was missing one pair of shorts that i realized were gone, we called and the manager was extremely rude and said she would look at the cameras and call us back. Hung up on us and we never received a call back. Worst customer service and store I have ever been to, please do not waste your time or money here. read more

Absolutely terrible service. I was told it would be ten minutes which was understandable but it was roughly 25 minutes and I was completely disregarded. Not only that but I was treated as an inconvenience. The employee who was showing disrespect decided to go take a break and not let her other employees know about my pile as I stand here. Because of their disorganization and rudeness towards people in their store, I will never be coming back here. Donate to Salvation Army! Much better than this for sure. read more

I brought in a large bin today to see what I could maybe get a little cash for. I walked in, the lady working said 15 minutes so I just shopped around. An hour later I decided to buy a jacket and see how much longer my stuff would take. The lady said she was going to pass on everything. I wouldn't have a problem with this...except for the fact that she didn't even look through it. I get that she was busy...but she looked at a couple things on top that weren't new enough or in season (which I completely understand not taking) and then stopped looking. I work in customer service and I think that was really rude. Also, most of the clothes in the store weren't very nice and overpriced for the brand/condition. I wouldn't waste your time here. Go donate to goodwill or maybe just go to a different location. read more

I would give it a zero if I could. This is the worst customer service I have ever experienced. I drop off a bag of clothes and they tell me that it will be THREE HOURS. So I came back hours later and they LOST my whole bag and gave it to somebody else. The best they did was give me the money for the clothes that they supposedly took from the bag and nothing about the clothes that they lost. Full trash bag worth of fairly expensive clothes gone. read more

Terrible customer service. Workers act really put out if you ask a question and when you're ready to pay they look around at each other as if no one wants to cashier. Also, Brought in a bag of men's American Eagle jeans that were like new and purchased from AE last year. Wouldn't take them - label said two years old. Seriously? AE still sells the exact same jean! I'd rather donate the clothes or sell them on Facebook than walk into this place again. read more

You gotta be kidding me! I just brought a huge box of adorable name brand spring summer clothes to this dump! First of all, it stinks when you walk in. Secondly, the older woman who works there said it would take about 10 min to go through my things. I said I'd wait and decided to look around. I found clothing with holes, buttons missing, stains, and just downright ugly s%^*. When she was done she took NOTHING of mine. Said they were outdated.. ok Jean shorts never go out of style. Cute summer dresses and tanks never go out of style. The crap hanging in there should be burned. I will never go back there. Wish I had corporate information so I could report this. Don't waste your time on this crap hole. read more

It's really a hit or miss with this store. Sometimes they won't take anything, sometimes they'll take all of the things you brought before. I never really find much out of here but today I realized it's because I never really look. I found an adorable mint chiffon ruffled skirt from LuLu's and laced tom styled shoes and bought both for only 13 dollars. I also found an adorable pair of black zip up combat boots from forever 21 but they were just a half a size too small for me :( Before this place was complete crap but it seems as though they are getting new employees which is making this place more than awesome!! read more

Thought I'd give this Platos a second chance... But nope. This Platos is super messy, unorganized, and the workers have zero personality and very quickly look through your clothing. I have brought in numerous bags filled with clean, name brand, expensive clothing and shoes.. And they pass by all of them!! They just shove my once nicely folded clothes into my bag. Rude!! Plus what kills me is that my stuff is nicer than half the crap in that messy store. Will not come back, will not recommend anyone to sell there either. I usually get good deals from Platos but not this store in Burnsville. read more

Heard about this place from friends didn't really know much about it, just that it toke used clothes for $$ went to bring clothes, clothes I paid a lot for, and they didn't take any, didn't say why they wouldn't take them plus waiting for 25 minutes before they even got to my bag of clothes. Came back a couple hours later and their customer service was bad again. Don't like their system and their way of saying what they want and what the don't want. Very messy store too. Maybe second time around will be better will see. read more

In terms of selling your clothes, this place is a total scam. I understand they have to sell to you for less for business reasons, but they go far below the line of appropriate. I brought in 2 highly-sought out name brand items in pristine condition with a retail price of well over $100 EACH, was hoping to come out of the store with about $80 for them and the other clothes I brought in- they did $21. And it was a "take it for leave it" deal- either take the gross underpayment, or just donate your valuable clothes. Take my advice, if you have name brand material in great condition you're sad to let go of like I was, you're better off selling independently. Buying from them is fine though- their prices are really moderate and most of the clothes they get are things people would actually wear (I did see some questionable items perusing the racks, but that's just all in taste) and are in wonderful condition. read more