everything was great service i found cute clothes . they were so sweet the value is perfect

Amazing selection in women's clothes. Staff very helpful! Soamy options for jeans. Love all the bags you can choose from. read more

Amazing workers, very helpful and kind! Everything was priced very reasonably with many high end brands!

Great customer service always pleasant and knowledgeable about merchandise! Always fun and helpful when trying to get something for a special occasion read more

The selection for men's is tight if your common sizes however going early in the day is an absolute gold mine definitely worth it

I like selling here to get rid of old clothes but it's a hassle because rules change hourly or whenever that want. Also I have newer and trendy items they won't take but somehow lots of junk is on the racks that sit for months. read more

ato's Closet is the ultimate destination for anyone looking to stay on-trend without breaking the bank. The curated selection is impressive, focusing heavily on popular brands like Lululemon, Nike, and American Eagle. It feels less like a dusty thrift store and more like a high-energy boutique packed with recycled gems. The real draw is the rotating inventory; you'll find like-new sneakers and seasonal staples at a fraction of retail prices. While the buying process can be selective and wait times vary, it ensures the racks stay fresh. It's a win for both your wallet and the planet. read more

Very helpful! Amazing selection of clothes. They are very well organized and I found what I was looking for read more

Super cheap and good quality of clothes! We love this place, friendly staff and great service

great customer service and the selection of clothes was great. i got a lot of clothes and they were great quality

I wish there was a 0 star option! They are so unprofessional and abusive to the patrons! I was told it would b 30 min when I got there and that we aren't allowed to leave in order to get paid. I waited 2 hours! They wouldn't let me use the bathroom or leave the premises if I did they would kick me out of line after I waited an hour already. They have no where to sit while u are forced to wait also. I almost fainted because I was so thirsty and hungry as I got there at 11 and hadn't eaten lunch! While I watched every one go eat there's. It's the worst experience I ever had for 30 dollars made. I will never do that again! They shouldn't put customers through that as I am old! Total time was 2 hours! read more

Amazing! Even if you're still finding your style this Is the perfect place to experience big city fashions close to home. Name brands; big and small, vintage vibes ,and a whole lot of other stuff. Excellent Retail therapy. read more

On 5/22, they were only accepting men's things. No announcement on any website or platform. The signs they had were super small. And they didn't announce anything once we walked in so my sister put all of her stuff on the counter and the lady still didn't say anything. So I had to ask "hey are you only accepting men's items?" And she goes pretty much. And that was it. No sorry for the inconvenience or anything. Just really unfriendly. It would've been helpful if they put anything online stating this or printed this message on a bigger sheet of paper. read more

The manager is very rude and unhelpful. I tried to return a $16 item but since the cashier made a mistake ringing it up (for a higher price of $18) they refused to refund me which makes absolutely no sense since they charged me more for the item. read more

Drove all the way to Baybrook to hit up Plato's closet, and they ended up closing an hour and a half before the posted time.

The few times i've been there the people working seemed like they couldn't care less about people coming in. I came in to drop off a few items and everything was in a laundry basket, very visible to the workers, I had to sign in, and after that whole process they proceed to tell me they aren't taking anything but Mens clothing. I just feel as though as a girl walking in with a basket of clothes they would start with that. Each time i'm gone back something similar happens. Along with rude workers each time. read more

Go somewhere else to sell your clothing and shoes. The rules change daily and the customer service is poor.

Great selection of clothes, horrible staff. Customer service skills are at zero and I know everyone's mother taught them better. While some are helpful, most are rude and forget they're at work, not at home. read more

Hello! Two months ago I was here. I wanted to give this place one more shot. I should have just not come to begin with. If I could rate the customer service and value of this location, I would recommend you save your time, energy, and clothing by saving the trouble in taking it to goodwill! There at least your clothing will be put to good use. Today, May 17, 2024 is when I entered the stored after receiving a text message that my buy was completed. I walked in and provided my drivers license in request of the girl at the counter. She said they didn't have room for my clothing and I should come back in June or July. I asked if my belonging was not going to be looked at, why was it accepted from the get go where I had to wait for 3 hours???? Mind you, her associate step in and said they weren't even looked at because one girl claimed supposedly it needed to be washed? All of these clothes were washed and folded in one bag! Just one! So I said can I speak to the manager. Girl at the counter says she left for the day. This was around 3:10 PM. So, I said what's the managers name. She said, oh her nickname is Jules! I said no I want her name! She said well I gave you her name. I said no not her nickname, her real name. She said she didn't know! Can you believe that these girls behind the counter don't know the managers name? Manager is gone for the day in the middle of a busy day! So I said I am going to make a call. The girl says, I can give you the corporate number. I took pictures and everything! I am in the parking lot and I called corporate, no answer so I left a voicemail. I really do hope that this gets to corporate and that I receive a call back! I hope this review helps! Going forward, this location has horrible service and appreciating for customers like myself. Overtime, I have heard for this location to not be upscale. Well from my experience, many people were right on target with their experience. Before posting this review, I have to add a star to complete the review. If this was not considered incomplete, I would not have rated it at all and just posted! read more

I came here 4/1/2024 to sell some clothes and shop around. The poor girl at the register was overwhelmed and undertrained when we started doing the "trade". I could tell she was trying her best. We completed the transaction and I walked to my car. I was reviewing my receipt when I realized I never got the credit for the clothing the store purchased from me. I went back in to get my cash. Overall the most disappointing part was the gaggle of girls behind the counter who didn't even offer to help the cashier when she was obviously getting flustered. I know not to have high expectations when shopping at any Plato's location but it was disappointing that the girls behind the counter were more interested in gossiping then helping out the cashier who had a long line and was having issues. read more

Waste of time if you're trying to sell anything. Came in with 2 pairs of shoes and They wasted over 30 minutes of my time just to hand me my items back. Worst experience I've had with any 2nd hand store. Very un professional read more

When I was ready to try on my clothes I asked for a chair and I was told they were removed during Covid. I asked the lady if they had any way that I could sit since it is difficult to try on pants without a seat, and she said no. At the checkout, I told her that that Plato's Closet may be in noncompliance with the Americans With Disabilities Act, or at the very least may be alienating older customers. She said that the last stall had a seat, but she had never offered it to me. And, as if to make me pay for my complaint, they did not fold my clothes nor did they put it in the bag I provided. read more

The vibes in here are RANCID. The employees all look like they hate their lives and are annoyed with anything that is a part of their job. I'm also convinced they either A) have too many clothes in the store to take anymore or B) don't even go through the bags you take to resell. Either way, it's rare to have any positive reaction from any of the employees. read more

I wanted to take a moment to share my experience with a staff member at Plato's Closet -Baybrook. (apparently they cannot provide their names to customers) My first interaction was Sunday when I went in to ask about selling clothes, this staff member provided the information I needed to know but in a frustrated tone. She did have a ton of clothes behind her and I said maybe she's overwhelmed, I decided to go during the week when its less hectic. Today 08/02, I took my clothes in, no issues. I returned about 7:20 to finish the transaction of selling my clothes. This staff member asked what I needed, she said someone would help me in one of the front counters. I did wait in the area where the front counters were located but not in front of a specific one since I didn't know where they would be helping me at. This staff member was talking to another staff member (not near a register) yet apparently she called me up. I wasn't sure if she was talking to me since she was not looking in my direction. " I can get you right here" is what she said to me in a disrespectful tone with a look of disgust. I then said back in the same tone she gave me, "I didn't know you were talking to me since you were not looking at me." Then she says, "oh it's ok." At this point I was done with this transaction and asked for my clothes back, I decided not to sell because of the way I was being treated. I don't know if she was having a bad week, if she was overworked, not getting paid enough ... I can only assume, or maybe it was the way I was dressed; she decided not to take me seriously.. and she sure enough didn't care how I felt. She still had the nerve to tell me have a great day. This staff member needs to self reflect how she comes across with customers and I hope her days get better. read more

Decided they're just gonna stop taking purchases at 2pm. Not like I could've known either since their phone is just an automated machine that doesn't allow any kind of notice. Thanks for nothing and the 30min drive for nothing read more

If you know what you're doing when you get there, it is a perfect experience. I came in with just washed, folded name brand jeans, tops, and dresses, and walked out with a handful of cash. You can't expect $100 for the $125 pair of jeans you purchased, when they sell them for $25. Walk in with a neatly organized basket of things you no longer need or want, and walk out with cash. If you have something you feel is worth more and you'd rather keep, then keep it. I compare this to Spirit Airlines. As someone who travels frequently, if you read the fine print and know what you're getting into, you won't be disappointed. I walked in there today with clothes I haven't touched in months, washed them, folded them, sold them, and walked out. Happy camper. read more

Dirty. About like the Salvation Army. A dirty one. I felt like I needed to shower after I left.

Great place! Customer service is great. Will definitely be returning often! I also sell here and always walk out with a few dollars more than expected. read more

I have never had a bad experience at any other Plato's besides this specific location. I waited two hours while they were "sorting through my clothes". I was told I would receive a text when my clothes were done being sorted/picked through. I was told the wait time was around 45-1 hour. After two hours of waiting, I finally asked what the deal was. My clothes had already been ready for 30 MINUTES. Apparently their text system "occasionally works" according to one of the workers. Would have been great to know. Don't recommend this location. read more

I took several boxes of clothing. They only chose the high end "J. Crew," "Banana Republic," & "Patagonia" brands, for which they offered $3 per item. They did not want the "Old Navy," nor the "Target" brands. Besides that, the place looked like a dump. read more

Horrible service , very dirty place , clothes is really old, nothing fashionable most of them cropped tops and athletic gear .

I was in the store for over twenty minutes they didn't ask if I needed help, didn't greet me, but did ignore my greeting and provided a ton of dirty looks and dead stares. They do their job like they HATE it and it makes the entire store miserable. I'm never going back they need a major overhaul on their customer service read more

The worst platos I been to. And for some reason I keep giving it a chance. But I'm always disappointed. They don't have a good selection at all. The pearland location is way better and the staff is nicer. When I went to Bay Area they were so firm with the way they spoke to me. I was thinking I'm at a clothes store not a damn jail house. Anyways. They didn't buy any of my stuff. No wonder they have a horrible selection. I won't ever go there again. Already gave them 3 chances read more

Went in and browsed, bought my daughter lots of clothes. She decided to take some of her clothes to sell. Many were the Same things they were selling. Would not take anything. Not sure what their criteria is but sure would like to know. Don't think I will be wasting my time anymore. read more

You just have to call and see what they are buying back if you are looking to sell. Don't haul your big bags of clothes over and think they will look through it all. And they buy things for just a few dollars so don't expect much! I'm just going to donate to good will from now on- it is way less of a hassle IMO. read more

I've been here many of times. Usually I prefer this location over others; however, I came here today and did not have my physical ID in hand but had a picture of it. The lady said we don't take that. I had literally just driven from Pearland Plato's Closet where they accepted it with no problem. I am a frequent seller and she had all of my information on hand already. When I told her that she said "we're not Pearland" with an attitude and quickly dismissed me and my huge bag of clothes. You would think the store needs to buy clothes to stay in business. Apparently not. 0 customer service skills here. read more

This is not the Plato's Closet I grew up going to. Hadn't been since they moved locations and I was pretty excited to check out the bigger store, but was pretty disappointed. They were extremely picky about what they were "looking for". I had lots of brand new and used, name brand clothing, bags and jewelry of various styles and they surprisingly wanted none of it. But going through the items in the store, I noticed lots of very outdated, very worn clothing. A lot of sweaters and shirts with actual holes in them. Items that I wouldn't even consider donating, much less attempting to sell to someone else. Not to mention some of the pricing... A lot of similar items can be bought brand new at places like Marshall's, Ross, Burlington, Rue21 and even Forever 21. MIGHT give it one more chance, but I doubt it and I really wouldn't recommend it to anyone! Try the places I listed above! read more

I love Plato's Closet. Great selection of clothes, shoes and purses. The staff is great!! Recently went to the grab in a bag event, got me so really good items. read more

I would give zero stars if I could. First of all this is one of the trashiest stores I have ever seen. Unfriendly staff and OMG don't sell them high dollar items as the will rip you off. read more

I went into the store with 3 large boxes of clothes. I had atleast 100 items. I wasn't expecting to walk away with tons of cash and no clothes left, but I was surprised that most of my name brand clothes were denied. When I got everything back in my car, I looked inside the boxes. They dumped everything in there instead of refolding the freshly washed clothes, and left me with a mess of wrinkles! read more