I love Plato's closet I always end up finding a bunch of good things and I love coming here in my free time I definitely recommend!!!

overall good experience and friendly service! lots of options to choose from! got a going out dress and jeans!

Very kind staff and very great selection! I will definitely be coming back to this store!!

Walked in no hi or hello from the manager and straight to "do you want to sell?" I said yes and only had two bags, she said we are only doing store credit and walked off continuing talking to her employees. I went to the front and she said oh no we are only doing one bag. And I said okay and left. Worst and most lazy customer service ever. She was a black woman with glasses who had no sense of customer service. read more

Service here it terrible. I checked in at the counter my hands were full out both of my bags down before i gander her my ID. Not once did she say there was a 1 bag limit to me. They texted and asked what bags were mine then told me over the most phone there was a 1 bag limit after i already left the place. Once you fact check them and prove them wrong the hang up on their customers. Bless these girls working there. I hope they get some better customer service or their manager needs to let them go. read more

Amazing workers, very helpful and kind! Everything was priced very reasonably with many high end brands!

Amazing selection in women's clothes. Staff very helpful! Soamy options for jeans. Love all the bags you can choose from. read more

Great customer service always pleasant and knowledgeable about merchandise! Always fun and helpful when trying to get something for a special occasion read more

came in and immediately found good finds!!! clean and friendly staff...definitely coming back to this location!!

ato's Closet is the ultimate destination for anyone looking to stay on-trend without breaking the bank. The curated selection is impressive, focusing heavily on popular brands like Lululemon, Nike, and American Eagle. It feels less like a dusty thrift store and more like a high-energy boutique packed with recycled gems. The real draw is the rotating inventory; you'll find like-new sneakers and seasonal staples at a fraction of retail prices. While the buying process can be selective and wait times vary, it ensures the racks stay fresh. It's a win for both your wallet and the planet. read more

Very helpful! Amazing selection of clothes. They are very well organized and I found what I was looking for read more

I like selling here to get rid of old clothes but it's a hassle because rules change hourly or whenever that want. Also I have newer and trendy items they won't take but somehow lots of junk is on the racks that sit for months. read more

The selection for men's is tight if your common sizes however going early in the day is an absolute gold mine definitely worth it

everything was great service i found cute clothes . they were so sweet the value is perfect

Super cheap and good quality of clothes! We love this place, friendly staff and great service

So helpful! Especially Addison Smith! Every time I come here I leave happy and with cool shirts! I love the polos and long sleeves!

I wish there was a 0 star option! They are so unprofessional and abusive to the patrons! I was told it would b 30 min when I got there and that we aren't allowed to leave in order to get paid. I waited 2 hours! They wouldn't let me use the bathroom or leave the premises if I did they would kick me out of line after I waited an hour already. They have no where to sit while u are forced to wait also. I almost fainted because I was so thirsty and hungry as I got there at 11 and hadn't eaten lunch! While I watched every one go eat there's. It's the worst experience I ever had for 30 dollars made. I will never do that again! They shouldn't put customers through that as I am old! Total time was 2 hours! read more

great customer service and the selection of clothes was great. i got a lot of clothes and they were great quality

Amazing! Even if you're still finding your style this Is the perfect place to experience big city fashions close to home. Name brands; big and small, vintage vibes ,and a whole lot of other stuff. Excellent Retail therapy. read more

On 5/22, they were only accepting men's things. No announcement on any website or platform. The signs they had were super small. And they didn't announce anything once we walked in so my sister put all of her stuff on the counter and the lady still didn't say anything. So I had to ask "hey are you only accepting men's items?" And she goes pretty much. And that was it. No sorry for the inconvenience or anything. Just really unfriendly. It would've been helpful if they put anything online stating this or printed this message on a bigger sheet of paper. read more

This is the most truly worst plato's closest i EVER been to, so rude employees i wish i got the names but the midget one was so disgusting and disrespectful to me and my cousins i came with. And the other one with brown curly hair and piercings. Those Girls Were So Rude And unprofessional the way they presented themselves as employees of PLATOS CLOSET was not mature or proper for the company. Absolutely DISGUSTING. read more

The manager is very rude and unhelpful. I tried to return a $16 item but since the cashier made a mistake ringing it up (for a higher price of $18) they refused to refund me which makes absolutely no sense since they charged me more for the item. read more

Drove all the way to Baybrook to hit up Plato's closet, and they ended up closing an hour and a half before the posted time.

The few times i've been there the people working seemed like they couldn't care less about people coming in. I came in to drop off a few items and everything was in a laundry basket, very visible to the workers, I had to sign in, and after that whole process they proceed to tell me they aren't taking anything but Mens clothing. I just feel as though as a girl walking in with a basket of clothes they would start with that. Each time i'm gone back something similar happens. Along with rude workers each time. read more

Go somewhere else to sell your clothing and shoes. The rules change daily and the customer service is poor.

Great selection of clothes, horrible staff. Customer service skills are at zero and I know everyone's mother taught them better. While some are helpful, most are rude and forget they're at work, not at home. read more

Hello! Two months ago I was here. I wanted to give this place one more shot. I should have just not come to begin with. If I could rate the customer service and value of this location, I would recommend you save your time, energy, and clothing by saving the trouble in taking it to goodwill! There at least your clothing will be put to good use. Today, May 17, 2024 is when I entered the stored after receiving a text message that my buy was completed. I walked in and provided my drivers license in request of the girl at the counter. She said they didn't have room for my clothing and I should come back in June or July. I asked if my belonging was not going to be looked at, why was it accepted from the get go where I had to wait for 3 hours???? Mind you, her associate step in and said they weren't even looked at because one girl claimed supposedly it needed to be washed? All of these clothes were washed and folded in one bag! Just one! So I said can I speak to the manager. Girl at the counter says she left for the day. This was around 3:10 PM. So, I said what's the managers name. She said, oh her nickname is Jules! I said no I want her name! She said well I gave you her name. I said no not her nickname, her real name. She said she didn't know! Can you believe that these girls behind the counter don't know the managers name? Manager is gone for the day in the middle of a busy day! So I said I am going to make a call. The girl says, I can give you the corporate number. I took pictures and everything! I am in the parking lot and I called corporate, no answer so I left a voicemail. I really do hope that this gets to corporate and that I receive a call back! I hope this review helps! Going forward, this location has horrible service and appreciating for customers like myself. Overtime, I have heard for this location to not be upscale. Well from my experience, many people were right on target with their experience. Before posting this review, I have to add a star to complete the review. If this was not considered incomplete, I would not have rated it at all and just posted! read more

I came here 4/1/2024 to sell some clothes and shop around. The poor girl at the register was overwhelmed and undertrained when we started doing the "trade". I could tell she was trying her best. We completed the transaction and I walked to my car. I was reviewing my receipt when I realized I never got the credit for the clothing the store purchased from me. I went back in to get my cash. Overall the most disappointing part was the gaggle of girls behind the counter who didn't even offer to help the cashier when she was obviously getting flustered. I know not to have high expectations when shopping at any Plato's location but it was disappointing that the girls behind the counter were more interested in gossiping then helping out the cashier who had a long line and was having issues. read more

Waste of time if you're trying to sell anything. Came in with 2 pairs of shoes and They wasted over 30 minutes of my time just to hand me my items back. Worst experience I've had with any 2nd hand store. Very un professional read more

When I was ready to try on my clothes I asked for a chair and I was told they were removed during Covid. I asked the lady if they had any way that I could sit since it is difficult to try on pants without a seat, and she said no. At the checkout, I told her that that Plato's Closet may be in noncompliance with the Americans With Disabilities Act, or at the very least may be alienating older customers. She said that the last stall had a seat, but she had never offered it to me. And, as if to make me pay for my complaint, they did not fold my clothes nor did they put it in the bag I provided. read more

The vibes in here are RANCID. The employees all look like they hate their lives and are annoyed with anything that is a part of their job. I'm also convinced they either A) have too many clothes in the store to take anymore or B) don't even go through the bags you take to resell. Either way, it's rare to have any positive reaction from any of the employees. read more

I wanted to take a moment to share my experience with a staff member at Plato's Closet -Baybrook. (apparently they cannot provide their names to customers) My first interaction was Sunday when I went in to ask about selling clothes, this staff member provided the information I needed to know but in a frustrated tone. She did have a ton of clothes behind her and I said maybe she's overwhelmed, I decided to go during the week when its less hectic. Today 08/02, I took my clothes in, no issues. I returned about 7:20 to finish the transaction of selling my clothes. This staff member asked what I needed, she said someone would help me in one of the front counters. I did wait in the area where the front counters were located but not in front of a specific one since I didn't know where they would be helping me at. This staff member was talking to another staff member (not near a register) yet apparently she called me up. I wasn't sure if she was talking to me since she was not looking in my direction. " I can get you right here" is what she said to me in a disrespectful tone with a look of disgust. I then said back in the same tone she gave me, "I didn't know you were talking to me since you were not looking at me." Then she says, "oh it's ok." At this point I was done with this transaction and asked for my clothes back, I decided not to sell because of the way I was being treated. I don't know if she was having a bad week, if she was overworked, not getting paid enough ... I can only assume, or maybe it was the way I was dressed; she decided not to take me seriously.. and she sure enough didn't care how I felt. She still had the nerve to tell me have a great day. This staff member needs to self reflect how she comes across with customers and I hope her days get better. read more

If you know what you're doing when you get there, it is a perfect experience. I came in with just washed, folded name brand jeans, tops, and dresses, and walked out with a handful of cash. You can't expect $100 for the $125 pair of jeans you purchased, when they sell them for $25. Walk in with a neatly organized basket of things you no longer need or want, and walk out with cash. If you have something you feel is worth more and you'd rather keep, then keep it. I compare this to Spirit Airlines. As someone who travels frequently, if you read the fine print and know what you're getting into, you won't be disappointed. I walked in there today with clothes I haven't touched in months, washed them, folded them, sold them, and walked out. Happy camper. read more

Great place! Customer service is great. Will definitely be returning often! I also sell here and always walk out with a few dollars more than expected. read more

Decided they're just gonna stop taking purchases at 2pm. Not like I could've known either since their phone is just an automated machine that doesn't allow any kind of notice. Thanks for nothing and the 30min drive for nothing read more

Dirty. About like the Salvation Army. A dirty one. I felt like I needed to shower after I left.

I have never had a bad experience at any other Plato's besides this specific location. I waited two hours while they were "sorting through my clothes". I was told I would receive a text when my clothes were done being sorted/picked through. I was told the wait time was around 45-1 hour. After two hours of waiting, I finally asked what the deal was. My clothes had already been ready for 30 MINUTES. Apparently their text system "occasionally works" according to one of the workers. Would have been great to know. Don't recommend this location. read more

I took several boxes of clothing. They only chose the high end "J. Crew," "Banana Republic," & "Patagonia" brands, for which they offered $3 per item. They did not want the "Old Navy," nor the "Target" brands. Besides that, the place looked like a dump. read more

I was in the store for over twenty minutes they didn't ask if I needed help, didn't greet me, but did ignore my greeting and provided a ton of dirty looks and dead stares. They do their job like they HATE it and it makes the entire store miserable. I'm never going back they need a major overhaul on their customer service read more

Horrible service , very dirty place , clothes is really old, nothing fashionable most of them cropped tops and athletic gear .