HOMEOWNERS BEWARE: MY EXPERIENCE WITH PLATINUM_RENOVATIONS LLC AND WAYNE DONLEY
Wayne Donley of Platinum_Renovations LLC was referred to me by my realtor. Trusting that referral, I hired him for my home renovation. Unfortunately, my experience has been extremely disappointing, costly, and stressful.
Here is what I have experienced:
Missed deadlines and unfinished work: Weeks passed with little to no progress. Wayne was rarely on-site, and promised completion dates came and went.
Poor workmanship: The paint job was unacceptable, and Wayne acknowledged it needed to be redone. Cabinets were installed before proper painting was completed and, by his own admission, needed to be removed and repainted.
Damaged property: Paint overspray ended up on my quartz countertops, new door knobs, hinges, lights, and ceiling fans. The living room ceiling fan was also broken.
HVAC contamination: Tile work was performed without properly sealing off the area, allowing construction debris into the vents and HVAC system. Now I face additional expenses for professional cleaning.
Missing items and materials: Numerous items supposedly purchased for my bathroom remodel are missing. Other items have also gone missing from my property.
Serious security concerns: My property was left unlocked, and on two separate occasions, the front door was left wide open.
Worker payment concerns: I was told my deposit had been used to pay workers, yet workers were not showing up, and I received information indicating nonpayment was an issue.
No resolution or refund: Despite the unfinished work, poor workmanship, missing materials, and property damage, Wayne has not resolved these issues or refunded money for work not completed or performed satisfactorily.
WAYNE MADE MANY PROMISES--AND EVEN MORE EXCUSES.
I hired a contractor expecting professionalism, accountability, quality workmanship, and respect for my home. Instead, I am left with unfinished renovations, damaged property, missing materials, and additional expenses to correct problems.
The fact that Wayne was referred by my realtor makes this experience even more disappointing. A referral is not a guarantee of quality or integrity.
I am sharing my firsthand experience so other homeowners can do their research, verify references independently, document everything, and protect their money and property before hiring a contractor.
Homeowners deserve better. Please do your due diligence before hiring Platinum_Renovations LLC or Wayne Donley. read more