This company was a mess to deal with. Our property manager was friendly at first but between her…read moreand the owner, they were not very willing to help us with issues our property had. We had 3 total gas leaks -- including one that we MOVED INTO, which the owner lied about resolving. We had to spend 2 weeks in a hotel, no reimbursement. The entire house (off Luckystone Ave) was in disrepair and nobody cares. It's a hazard and we are happy to be done with it & West End in its entirety.

Rented a home from them in Glendale. Awful experience. Rented the house from out of state. The home…read morewas Not maintained. Active gas leak when we moved in. Went on yo have 2 more gas leaks. I payed to clean up the backyard which was overgrown with weeds . Spent 700 dollars because there were snakes and it was unsafe for my dog. When I complained about the gas leak I was threatened with eviction. Ridiculous. Stay away from this company.

Hands down, Joe Bobnick with Garcia is the way to go for buying and selling! This is our second…read moretime buying a home with Joe, and he always makes it as seamless as possible. Joe makes the process understandable, easy, and most importantly, he has our best interests in mind! We are also working with Joe to sell our old home, and he has made this process for a first-time seller as stress-free as possible!

Let me tell you why you need to work with Courtney Kestermont…read more She is well informed, she always has a guy/girl for all of your house shopping and repair needs and she is lovely. She took the time to get to know me as a person. That made looking for a house much easier. I felt confident in making my purchase as a first time home buyer with her by my side. And she's a Local! Look no further. Courtney Kestermont is your girl. Thanks for your hard work!

Ms. Keathley was extremely helpful in my interstate move and made the transition has seamless has…read morepossible as I was not physically able to be there. She went above and beyond during this time period and I would recommend her to anyone planning to move to the St. Louis area.

I was blessed to have been able to work with Cheryl! She was very professional throughout the…read morewhole process. I was extremely satisfied with the condo I found. What I appreciated most about Cheryl was that she always gave her honest opinion about any place we saw. I also appreciated her knowledge about the Clayton area and how responsive she was to any email, text or call. Cheryl also made the whole buying process very stress free and made me feel very confident in the purchase that I eventually made. I would absolutely refer Cheryl to anyone looking to purchase a home/condo. I look forward to working with Cheryl in the future!

I lived in the Toronto (4398 W Pine Blvd) for a year, and had a great experience. The apartments…read morewere cheap (with utilities included!) but impeccably maintained. The apartment manager (Danny) is an incredible apartment-fixing machine, and is immediately responsive to maintenance requests. The management office was also very helpful and responsive to any concerns I might have, especially when I needed to change my move-in schedule. Altogether, it was a great place to live, and I'd recommend it to anyone.

From the owner: Multi family housing…read more Toronto & Parcade Apartment in Central West End Parkwood Place & Hazelwood Forest Apts in Hazelwood Mo Meadowbrook Apartments in Overland Mo Twill Manor Apts in St. Charles Mo Westfield Apts in Maplewood Mo

They have bad internal agents that are rooted in bad business practices…read more I would not recommend this company. My experience with one of their agents was highly unprofessional and concerning. There was a clear lack of integrity, accountability, and proper client support. Situations that should have been handled with care and professionalism were not, which created unnecessary stress and distrust. I strongly encourage this company to evaluate their agents and improve their standards.

If I could take away a star from this place, I would…read more I was in the process of finding a loft downtown. Unfortunately, if you are trying to do so, you will have to deal with Dielmann in one way or another.... Saving the entire story, I will sum up this short review(because honestly, this company is not worth the time for a large rant) in saying that if you want to loose money, and deal with clients that are crooked and have crooked lawyers, then go to Dielmann.... I suppose if you are looking to sell your loft downtown, and don't care that the person buying/renting it is probably getting screwed, then this is the company for you!

HORRIBLE, HORRIBLE experience with renting from this property. Matthew Wool was very slow to…read morerespond to crucial maintenance issues and withdrew almost half of our security deposit for normal wear and tear of the apartment (small holes in the wall from pictures being hung). Our security deposit also took over three months to receive after being threatened with legal action. He was very unprofessional, dishonest, and insensitive towards the satisfaction of his renters. I would never rent from this property again and would never recommend them to anyone. Making money is his chief motive, even if it means unfair and unreasonable allegations.

Renting from these people for 2 years was the worst decision I ever made. Mathew Wool is the most…read moreunprofessional "property Manager" I have ever done business with. I have rented both commercial and residential properties in St Louis for years these people are the most dishonest I have ever seen. I tried to actually get my moneyback when they violated the lease before I was even was able to move in but they would not give me my money back. These people will say any thing to get you to sign a lease. Once they have your money $2250 deposit in my case, you are on your own. Lies, Lies Lies that is all you get from them. Things in the house broke every few months. You had to beg them to fix anything. I went 3 months without being able to use the master bath tub that is just one example, the air conditioning broke twice, the dishwasher broke twice. They are still trying to get $60 from me because I purchased and installed a new water filter in their refrigerator to stop it from leaking all over my food. I provided a receipt and the old one to them but they said it didn't need replacing. I was paying $2250 a month in rent too. They did not disclose that I was renting in a private subdivision that had bylaws to follow nor did they give me a copy of them. So there were issues about parking. landscaping etc.. They couldn't even tell me when the trash got picked up. There are many professional management companies in St louis THIS IS NOT ONE OF THEM! Although if you have a house in disrepair they would be your company to rent it. Bottom line this company only cares about the money they can make, not about the people that rent from them or the property they rent.

DO NOT get fooled by those fake 5 Starts reviews!! Please read my post to get the FACTS!! This is…read morewhat happened after we moved out. 1. No deposit return 2. They charged me $3k+ for insufficient move-out notice and one-month "market" rent (facts :my rent was $1200, I notify them over the phone couple of months ago, renew lease contract was never signed, and I moved out plus keys returned on the day of lease ends) 3. They are handing my account to collection (fact: it will leave a court record even if you pay what's owed, their lawyer will never contact you, you have to find out yourself) 4. Getting a lawyer in St Louis to represent a tenant is incredibly hard !!!!!!! I suffered, but you don't have to !!!!!!!

My experience living here has been frustrating. This summer, I went nearly a full month without…read morecentral A/C -- during a heatwave. Management offered a window unit as a temporary fix, but I had to decline due to safety concerns. Communication throughout the entire situation was poor, and ultimately, no concession or rent credit was offered for the inconvenience. Unfortunately, this wasn't an isolated issue. Since moving in, I've dealt with a sewer backup into my apartment, a leak from an electrical pipe in the laundry room, and a bathroom door that no longer closes because it's been painted over too many times. Maintenance only performed temporary fixes on an issue with water collecting between the liner of the tub -- I ultimately had to outsource help to have the drain replaced myself. Critters are getting into my unit through an unseen opening in the laundry area, and maintenance has mistakenly entered my apartment on multiple occasions. Confusing my unit with another is not a valid excuse after the first time. While the neighbors are friendly, the infrastructure is outdated and doesn't reflect the price point. I also find it unsettling that a raffle for a rent credit is being offered in exchange for positive online reviews. For the amount being charged, I would encourage potential renters to carefully consider their options.

Rafco took over from another management company for the condo complex I lived in. Rafco was…read moresignificantly higher in costs but promised better service, etc. What they say and what they deliver are two wildly different things. They say excellent service, requests handled, our own account manager that is reachable and will handle all needs/concerns. What we got was the opposite, our account manager was hard to reach, they let a lot of maintenance lapse, the complex sans what the residents maintain looks worse than ever but hey, Rafco has a nice HQ in a posh building in Clayton, so I guess they have that going for them, which is nice........

So unprofessional and rude. They have poor communication and are really difficult to work with…read more Unfortunately I had already signed a lease with a real estate company before I had to contact and work with rafco to move in. If I known I would have chosen a different apartment. Don't deal with them if you don't have to

was not a bad rental manager but they did try very hard to appease all. they no longer manage my…read moreproperty as this was sold . i do miss them.

I'll start off by saying I have contacted Gina Danko multiple times about the issues at Oak Forest…read moreApartments, and no reply was given. If I could give you zero stars I would, your company makes Walmart's customer service a stellar experience. We have had increasing issues at this complex for years, and the complex staff "tell us to contact the cooperate office". What's the point of contacting the office if no one calls back to make sure your problems are resolved? I can tell this business doesn't care for its tenants' well being, health, or safety. If I have to use one word to explain Sansone Group it would be, Rachmanism! I would stay away from any/all of their properties, and find another place to call home.

This company was a total MESS to deal with…read more Our property manager was friendly at first but between her and the owner, they were not very willing to help us with issues our property had. We had 3 total gas leaks -- including one that we MOVED INTO, which the owner lied about resolving. We had to spend 2 weeks in a hotel, no reimbursement. The entire house (off Luckystone Ave) was in disrepair and nobody cares. It's a hazard and we are happy to be done with it & Upper/West End Management in its entirety.

Sadly, this company has terrible follow through. I tried to rent my property using their service…read morebut had zero follow through from their sales team - not even a contract to sign. I would not recommend doing business with them.