-5 stars.
I am incredibly upset with the outcome of my conversations with the owner Rob Depaolo of Platinum Plus DJ. I originally booked Rob for 11/6/21 Micro wedding. I booked him in March 2021 and his rate was fair and he was personable and everything went very smoothly in the beginning. (All crooks wear masks!!) I felt comfortable that I found the right DJ to take care of my wedding. I sent him a $300 deposit via Venmo and after that we didn't speak for a few months. Fast forward August 2021, I was getting numerous cancellations due to the influx of the Covid Delta Variant, so sadly we decided to push out our wedding date to 11/11/22. Rob told me during that conversation that he could accommodate me but there will be a $300 upcharge to do so. (I should have seen the red flags right here!!) Reluctantly, I agreed as he came with a good recommendation from my venue. Now here were are end of September 2021, just a month later... my fiance and I have decided to cancel our wedding indefinitely due to a relative coming down with Covid and is hospital bound. We are assisting in there care. It is now 14 months out from our wedding date and have submitted a cancellation with Rob and refund request. I gave Rob ample notice of the cancellation and his response to me was that it was "At the discretion of Platinum Plus" and that he is NOT going to give me a refund of my money regardless that NO services have been rendered. He then asked me to think about how the pandemic industry "has hit his industry". So he gets to steal my money because of the pandemic? I will not recommend anyone to this company, and I will actually be cross posting reviews every where, so ALL the consumers CAN BE AWARE.... Rob has refused to refund me my money and he WILL LIKELY DO THE SAME TO YOU!!! WATCH OUT!!
This owner doesn't even know who his customers are and who he meets with. I never met with him in his office at all as my whole house came down with COVID. We spoke over the phone and agreed to meet at a later date due to us getting sick (which never happened). His terms and conditions are very deceiving, it states "refunds are strictly non-refundable" but then goes on to say "in the event of something is out of your control its "up to the discretion of platinum plus if advance notice is given". I gave this man 14 months notice prior to my date. The date is recoverable which he will make his money back on... and he still refuses to refund my funds. Freedom of speech... its a wonderful thing. Don't let people think they can bully you into not sharing your review of their company. This is my experience with Platinum Plus and Rob (the owner from it). I guarantee you, if you and your family request a refund from him, you wont get it. This review has nothing to do with any services and performances, as he NEVER supplied any to me BUT KEPT MY MONEY ANYWAY!!!
10/15/21 - UPDATE BOOK AT YOUR OWN RISK - after my initial review on google, I received a call from the owner, he did not want me to post any further reviews and agreed to split the deposit. As I am not unfair, and understood some work was put into "writing my contract", I agreed. He said he would send the refund on that Friday, which was 2 days later. Fast forward, Friday came and went and no refund arrived. I contacted him every few days for 2 weeks, with no response from him except for one text telling me "he isnt working on my time and that he has to send me a document to sign" I have asked for this document numerous times and it never came. Fast Forward again to today - he has finally called and said that he IS NOT REFUNDING ME ANYTHING AT ALL AND CALLED ME A LUNATIC!! This owner disrespected me as a women at the highest level. I was nothing but professional, never raised my voice, never name called, never came out of my face. He did this to ME!! Women stay away, you will not want this kind of energy on the best day of your life. He strung me along for 2 weeks after making an agreement only break that agreement and to disrespect me and call me a LUNATIC! JUST RUN!! read more