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    Planned Parenthood

    3.2 (12 reviews)
    Open 11:30 am - 7:30 pm

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    6 years ago

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    6 years ago

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    5 years ago

    They were very nice and supporting ! Made you feel comfortable and provide great service

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    7 years ago

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    5 years ago

    Not sure why it's rated so poorly. Great place, made me feel really comfortable & called me in pretty fast.

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    6 years ago

    I had an appointment at 11:45. I'm STILL WAITING TO BE SEEN!!! And I'm literally the third patient who's walked in the building since 11:30.

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    7 years ago

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    7 years ago

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    13 years ago

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    11 years ago

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    9 years ago

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    Elacqua Mary S MD

    Elacqua Mary S MD

    1.5(2 reviews)
    0.6 mi

    This review is based on the Jordan Road, Troy location. I…read morehave to agree with the other review that is posted. There needs to be a new office manager hired to overhaul their entire processes in place, if there are any! The office staff are rude, condescending, unprofessional, and lack all regards for any sort of privacy concerns. If you need to call for an appt., pour yourself a fresh cup/pot of coffee because the wait time is absurd. If you are lucky enough to get a decent human on the line you will be spoken to as if you are lacking any basic cognitive functions. If you do go to the office plan on a LONG wait! I was the first appt and was told to arrive at 7:45, which I did. I was not taken back to the interior office until 8:15. My appt. was scheduled for 8:00. While waiting, I could hear all the personnel chit chatting about their evening plans and all sorts of events in their lives. Mind you, I was on time and they were not. Then, once in the back I was told my other appt. is running late! Seriously, what other appt? How could it already be running late? It was never communicated to me that I had another appt. That appt was going to be an hour or SO behind. I have gone to this office three times and each time there has been some sort of "miscommunication" or lack of communication. Dr. Elacqua was decent, but not worth the headaches in dealing with her office staff to get an appt. I will be finding a new doctor and say adieu to this place!

    There seems to be minimal communication between the front desk people and the rest of the world…read more The receptionists (every one of them so far) are horribly condescending, impatient, and rude. I've seen them roll their eyes while helping (??) other patients, giggling about others. Very unprofessional. Considering they are the first introduction many people have to this facility, it is a bad representation (you only get one chance to make a good first impression...). Additionally, I have never been on-hold (when I call) for less than 8 minutes. Never. I should state that I'm referring to the Jordan Rd, Troy offices. It was so much better before they moved to this building. Basically, I'm giving only 2-stars because of the reception staff, not the doctors. Although, the nurses call-back could be improved. Takes forever...... Personally, I would give Dr Elacqua 3 stars (her bedside manner is lacking. She may be ready to retire).

    Planned Parenthood - reproductivehealthservices - Updated May 2026

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