Couldn't have asked for better. Professional, clean and informed. Office staff were nice and the waiting room was pleasant. Got myself all checked and went over lots of positive sex health stuff. Was even given a lifetime supply of condoms that are actually large enough. read more

Planned Parenthood - Santa Rosa - Exam room chart, you learn something new everyday folks - Medical Centers Near Me - Santa Rosa, California

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They wanted to tell me come later there is no availability, but when I explained my case they took me, but there were no patients it was only me, the place was totally empty. At first they tried to help me but then they didn't give the care I asked for, I was 8 weeks pregnant and had some symptoms, I asked for ultrasound but they refused to do it for me telling me its not important, I wanted to check on my little tiny baby, they said it's normal and nothing to worry about just monitor your bleeding. But I was feeling that there is something wrong. It's not a normal bleeding. The next couple days I lost my pregnancy. What if they listened to me and did the ultrasound just to make sure everything is ok, and to give a good care to me and my baby. I feel so mad. I'll never go there again. Just give the care that the patient is asking for besides what you think of. The mother's guts and feelings never lies. read more

Want your information to be confidential? Signed a confidentiality form? Double confirm about your confidential information was not being sheared due to noticeable concerns? Double check your "my chart" before you trust what they say!!!!!!!!!! I am experiencing a Tire 2 Hippa violation! I raised my concerns and was assured my information was private before I continued on with my appointments. Now finding out that years of my information has been being sheared with doctor's offices I did not approve them having. read more

One of the most professional, caring, knowledgeable staffs I've ever met in a medical setting. Regardless of who works with me, I've always felt comfortable in my appointments and I never rush out of procedures here or "just get it over with," which can be hard for me with gyno stuff. I'd trust this team with just about anything. Thanks, SRPP read more

My first time visiting plant parenthood I had the best experience. I went in for a visit and got helped by Selena. She was super gentle at drawing my blood. She also made me feel super comfortable during my whole visit. My appointment was super confidential and she made me feel extremely comfortable during my visit. I recommended visiting planned parenthood Santa Rosa. read more

The wait for your (supposed previously booked) appointment is obnoxious. Even when you've made an appointment over the phone weeks in advance. Who are all these people and some of them I think (!) got an appointment the same day and before mine! WTHeck! It was my first time visiting a PP anywhere since I typically visited my doctor for these, also this review is pretty dated as this was my experience many months back. I'd heard that one could get their "testing" done here and it wasn't just a place for the ladies. Speaking of which, when I first got to town I wondered where to find all the cute gals. Of course thinking about bars, lounges, clubs. It's a bit of work to get around town and check out the hot spots especially when not having your own transportation. Now, this is by no means a hot spot but it's a place that serves a common good which helps men and women equally. The day of my visit here, there happened to be many, many lovely ladies present for treatment or testing. It's California, right? Now being today November 2012, I've been to a few other PP's in other states. At a time I did not have insurance and was paying out of pocket, let me share with you that it's most affordable when you visit a Planned parenthood in your state. Going out of state means they have to charge you more. I'm talking upwards of over $100 dollars easily and the cap is high, depending on what you need done. Say a standard STD testing with all the trimmings, could easily cost this much for an out of state visitor. Though if you are like me, I don't mind the cost since it's a ton cheaper than visiting your doctor and well there is another benefit and that's the good result at the end. I equate it to that good feeling I get when paying off a huge bill, a great sigh of relief. A reason to dance naked when you get out of the shower and another reason to buy sexy underwear. The doctor I had here had at one time been a Naval base doctor or military doctor. She was well informed and asked better questions than my last doctor (with insurance) back in Chicago. After having visited other PP's since, she is the best doctor I've had at Planned parenthood. So if you get a chance to be graced with her doctoral skills, please be respectful and listen to her advice. After visiting a few locations in different areas, I'm thinking now that its a constant that with all the paperwork for newbies there is that staging time for your visit. Here parking is free but if you know the location has paid parking, make sure to clear out at least 2- 4 hours. It takes time. read more

This place is just awful mostly the clinician I went in on Tuesday got an ultrasound and the clinician was so rough bad place if you want to get certain services go somewhere else they dont even give proper medication for when your in a lot of pain and going thru procedures I will not be returning and going elsewhere instead read more

I have been here once before and didn't think it was that bad. But I came here a few months ago looking to refill my birth control. I no longer had Kaiser as insurance (via work) as I no longer worked with the company. I made an appointment online, and even though they were accommodating that I was 10 min late, they were very unhelpful. The receptionist looked like I was bothering her because she had other things to do (well, too bad.. you're the receptionist. It's called customer service. Everyone has shit to do at work, yet have to be nice when a customer comes up). She kept saying that I couldn't get my birth control, as they said my Kaiser plan was still active. I hadn't worked for the company at this point for 4 months (plans expire within a month of leaving.. espcially if you dont accept the COBRA plan), so I knew that was wrong. I even called Kaiser to confirm that I am no longer covered there. I had at that point applied and received MediCal to cover what I needed. The receptionist was adamant that my Kaiser plan was still active and that I should go there. Look lady, I don't have coverage with them anymore. I just need a refill for my BC so that I don't end up pregnant. After going back and forth, she mentioned that I can get birth control today, but would have to pay out of pocket. I was making at that time about $1200 a month at my part time work, and on her ''scale for pricing'' she said my out of pocket would be $850 for the birth control. ARE YOU KIDDING ME? Does it look like on what I make, I could afford that much for birth control? No and no.. I would not want to come here again. It saddens me, because I believe that PP should be around for various reasons, however not with that staff. Honestly.. shame ! There are other clinics in town that are better understanding and accommodating. I went over to Southwest Community health center. They were way better and understood that my plan with Kaiser was no longer active because I had left the company 4 months prior and that I was only able to afford x amount. read more

I am so GRATEFUL that we have these type of high quality NECESSARY AND IMPORTANT health services available to us. I received caring, considerate, professional and affective service today. I lucked out and was admitted as a walk in for a vaginal imbalance. You typically need an appointment but if they have a cancellation they can fit you in. My doctor was not only very attentive, asked all the right questions to help me on a physical level, but also helped me on a soul level to discover the true cause of my symptoms. They offer you free sexual protection and tools for safe sex upon the completion of your exam and are 10 x MORE APPROACHABLE than you regular doctors office. I thank you endlessly for the care you all provide. read more

Beyond grateful for Jessie & Christine! They helped me so much! Able to get more thru some tough times and always so sincere! Thank you guys so much!! read more

Everyone was so nice. Got a full panel of STD testing for free and it maybe took an hour and a half in total! The doctor who attended to me was super patient and understanding of my very bad fear of needles and never once made me feel uncomfortable or judged. She sent me home with tons of resources and a big bag of condoms. Just a great experience all around! I'm definitely donating and I will be coming back any time I can. So much better than my regular doctor :) read more

The fact that you have to wait more than 15 minutes to pick up a prescription you called in 4 days earlier & there's no one waiting ahead of you earned them 1 star. I was also their 1st patient when they opened the Santa Rosa clinic & I waited 2+ hrs for a consult! Get it together, you guys provide a great service but can't expect people to wait that long when your not busy! read more

I have visited this Planned Parenthood location about 10 times now and every single time it takes AT LEAST 2 hours, regardless of what I'm in there for. There is no reason they have to be this slow. This last visit I called 24 hours in advance (as requested by Planned Parenthood) to pick up my birth control and they told me to come in between 10 AM and 3 PM the next day. When I arrived the next day at 2 PM they said it wasn't ready and I would have to wait at least an hour. I didn't need a visit or to be seen by a clinician, I only needed to pick up my birth control. An hour's wait for something like this is completely unnecessary. Forget trying to get a doctor's visit unless you have 3+ hours to spare. The staff is mostly friendly and helpful, but they seem to be very understaffed. This place needs more funding. read more

Yesterday was my very first time at planned parenthood and all the nurses made me feel so warm and comfortable. We are very lucky to have these services available to us. read more

Came here because I wanted an experienced practitioner for the insertion and removal of a nexplannon. I figured who would have more experience than PP? I was 100% accurate with my choice to come here for such service. The doctor (Gail) was very friendly, had great knowledge and a warm personality. I absolutely loved her and wish I met her sooner. The nurses and staff were very friendly. I also really appreciate Jane, she is definitely a wonderful person to be working in the health care industry. I sadly don't remember everyone's name but everyone here is amazing. Front desk all the way up to the top. I also chatted with someone who informed me on the different levels of positions you can work in here. They really make it easy for people interested in this field to get started. The only negative thing about this place is the wait time. Weather you are a paying customer or not, expect to wait hours before starting your service. I assume they book multiple appointments at the same time. Not sure why anyone would need to wait 2 over 2 hours to be seen for a 10:40am appointment. Do come here for friendly and experienced doctors and staff. Do not come here if you have anything of importance to do the same day following your appointment. Maybe call before you come for your scheduled appointment and ask if they are running on time if you have things to do the same day. Or try making an appointment for when the office first opens? Staff = 5* Curtious, knowledgeable, personable Service = 1* It's been over 2 hours and I'm still waiting to see the doctor. read more

First was told I could only have one pack of birth control because I had made the wrong appointment online tho I was just trying to refill my birth control. Had to fight to be seen to get more. They were very not understanding and cause me to have an anxiety attack. When I went up to ask a question to make sure I made the right appointment next I was met with that's what they're doing for you in a very nasty attitude. I get that I was asking them to change their schedule but I was willing to wait. No where online does it explain I can only get one birth control not 12 which is what was given last time. The desk staff is extremely rude and always has an attitude if I could go somewhere else I would! Once I was taken back I was treated very well, but the desk staff should be taught to treat people with respect especially in a place like this! read more

Such an attentive team of staff while I was there for a visit. Special shout out to Mirtha and Misha! I have never received such close attention at any other medical facility. Thank you read more

While there was a bit of a wait time, I was blown away by the genuine kindness and down-to-earth vibe. Just moved to the area and had gone in to meet a new doc; was given a TON of free samples and products -far more product than is available @ the SSU campus Health Center- even though I hadn't even gone in for an exam. Many high quality varieties of free birth control and condoms available. A highly unappreciated resource. read more

I am so grateful for these people and the work they do. They have helped me so much over the years, not to mention how nice and approachable they are. Every person that has helped me has been so sweet and honest, and if I do have questions they are very knowledgeable and helpful. Thank you so much for everything! read more

This is the worst place ever!! Not only is the staff incredibly rude but they don't even take you when your appointment is. They also had three other people go before me because the girl forgot to pull my card. I waited over two hours for something that took 5minutes. Do yourself a favor and time and do not go to this place! They have the worst customer service ever! They very rude and gossiping the whole time about their lives to one another instead of doing their job. Fuck this place find another one read more

UPDATE JULY 2018: I ended up having a HORRIFIC experience with the IUD and with the staff here. It is almost hard to put into words what I went through/ am still going through. I will have to just sum it all up here. So I had the IUD inserted in January (my initial review). By March, I was in such extreme pain that I had it removed. (I missed work and school, sex was excruciating, random pains 24/7, one night I just laid in bed crying and bracing myself for the next cramp that was about to come. I was taking 800mg ibuprofen 3 times a day) The "doctors" there completely disregarded by pain. They took it out, claimed the pain must be unrelated to the IUD, and told me to "wait it out." Well after a few other doctors, blood tests, pap smears, exams, and MRIs later..... I was diagnosed with PELVIC INFLAMMATORY DISEASE (from the bacteria on the IUD), TRICHOMONIASIS (that went undetected before my exam and spread from outside my cervix and into my uterus during insertion), AN OVARIAN CYST that they didn't feel during an exam, and I was told that my uterus is tilted to the left and that my IUD was inserted at the WRONG ANGLE. Also, because I took their instructions to "wait out the pain" when I should have been prescribed antibiotics ASAP for the obvious inflammation in my uterus, all my symptoms worsened over time and may have ended up doing permanent damage from the prolonged inflammation. Now I have to get a sonohysterogram to see if my fallopian tubes are working correctly. Needless to say, I will never be back to that establishment and I would not trust the 3 doctors there that consulted me during this hell of a journey. JANUARY 2018: Contrary to other reviews, I had a good experience at this Planned Parenthood with the staff and wait time. I arrived at the time of my appointment and was greeted by a very friendly staff member who thoroughly and patiently guided me through some paperwork. After giving a urine sample- I will touch of that process later- I was almost immediately greeted by a sweet assistant that called me into my room and went through the confidential screening with me. She seemed very knowledgeable. The nurse who was inserting my IUD for me came into the room only moments later! The nurse was very chill and informative. She handled my nervousness very well. The copper IUD that I had put it was very painful- I will say that. (Maybe ask if they can numb your cervix first) I was so tense that she had to leave and get a different implant to use because she couldn't reinsert the first one- again, she was so calm and understanding. Here is the reason I gave them 4 stars instead of 5- the place seemed a little outdated and my experience giving a urine sample was entirely unsanitary. She handed me a flimsy dixie cup at the front desk and gave me directions to the bathroom- kind of awkward. In the bathroom there was an empty, dirty, old set of plastic drawers in the middle of the room that probably used to hold cups next to an open plastic trash bin of used pads. I was never given a wipe to clean with after, and there was no lid to put on the cup. But here is the worst part- when I opened up the window to place my sample in- there were 3 other open cups of other people's pee sitting there already. Eww!! Afterwards I went back to the lobby- also weird that they have you sit back in the lobby after that. Anyways, besides the outdated-ness of the place, which I understand is very expensive to update- they could refine their check-in system a little bit. Other than that I was very pleased with my time there! read more

this clinic is awesome! it is easy to book an appointment online, the location is secure and i've never felt like i was in danger by going to this PP. all of the staff i've encountered were kind and respectful. i might be a bit biased as i've never visited another PP or similar clinic. i've had about 4 appointments here in the past 2 years. i feel very lucky to have these wonderful services to readily available to me and i donate whenever i can. read more

Went in to get an implanon/nexaplon insertion today, which I scheduled about a week ago. I arrived at exactly the scheduled appointment time (which I don't suggest doing if you're a first time patient) and the front desk receptionist immediately sent me back for a urine sample, afterwards I had to find myself back to the waiting room, since no one actually showed me back; where I sat for about 10-15 minutes. Another woman called me back to a counseling room to ask me about my sex life, take my vitals and clarify I was certain this was my first choice of contraceptive. Once she finished questioning me, she went to get me condoms and plan b since the contraceptive insertion isn't effective for a week, returned 20 minutes later to take me into an exam room, left the exam room and told me the person doing the procedure would be in shortly. 25 minutes later the lady giving the procedure came in and brought me a brochure on how to live a healthy diet and exercise regime because, surprise surprise 3 days after thanksgiving I'm slightly overweight - at a staggering 26.1 BMI when the highest healthy range is 25. She cleaned my arm, numbed it, inserted it - handed me my meantime contraceptives and let me on with my day. All staff I came across was friendly, and had I not already been thoroughly researched about the implanon would've been super helpful (however their disclaimers were rather redundant to me), wouldn't schedule an appointment for this if I had a lot of errands to run afterwards, just because regardless of how quick the actual insertion may be and how far in advance you schedule your appointment, you are going to wait around - bring a book or your phone fully charged or you'll probably be bored to tears. Felt a little patronized with the whole BMI lecture, but I'm sure it's only protocol. Overall, can't complain, being that out of pocket the contraceptive value is $700, it's 99% effective, lasts three years and I didn't have to deal with insurance or my general physician I've been going to since I was 4. Tedious but certainly worthwhile, for the anonymity and free gear. read more

The girl at the front was absolutely one of the loudest and rudest people, not understanding at all about my situation, saying rude things back to me and talking so loud about it all that the entire waiting room could here. So unprofessional. read more

I have been to other Planned Parenthood offices in California and in another state and this clinic was the best - hands down! Walking in to the office I noticed it was quiet and clean and the staff were pleasant. It was a bit of a wait for my appointment, but I don't mind waiting for quality care. The intake nurse was patient, understanding and honestly sincere. She was very thorough and was able to answer my questions. She helped me feel very relaxed about my appointment. The clinician was wonderful. She was understanding, answered all of my questions and didn't seem rushed. The one thing I can't stand from doctors is feeling as though seeing me was an inconvenience. This doctor did NOT give me that impression at all. I was overall very impressed with their office, staff, thoroughness and professionalism. I will definitely be back for my future woman needs. read more

The lady who was at the front desk, I think her name was Beatrice, is so rude!! The last time I was here, she was rude too but I thought she was just having a bad day. Iris who took my information in the room was so sweet though. She made me feel so comfortable and explained everything to me. Everyone else was super nice. Minus one star for Beatrice but 5 stars for everything else! read more

i just recently went here for the first time to get birth control, which i have never been on before. The women at the front was very kind and helpful in regards to all of the information i needed to fill out and she let me know how the process was going to work. Although i had to wait awhile to get seen by someone it was totally worth it! the staff is very friendly and informative. they made me feel super comfortable and answered any question i had and were just all together very knowledgable and helpful. If you're like me and have no one who you can really talk to about things regarding your sex life and reproductive system, then i strongly recommend seeing the lovely ladies at planned parenthood! read more

EVERYONE there was so beyond rude and unprofessional, they made me an appointment at 8:30am, didn't even unlock the doors till after 8:30 and told me the doctor won't be in until 10am. The receptionist even starting reading my social security number out loud, in front of several other people until I interrupted her and asked her to please not read it out loud. I cancelled my appointment and left. Don't even bother! There are so many other Doctor options, anything is better than this place. read more