They have the greatest people here!!! A lovely lady named Zoey helped me today and she was very helpful and great attitude! If you have any women problem u should come to this PP! read more

Staff is so sweet and practice genuine patient care. Great resource for some honest answers. Wait time is minimal if you make an appointment beforehand. read more

As a big proponent of self/home treatment (no medical most of my adult life) I was pleasantly surprised when I told the doctor I treat at home and have not used prescriptions for common ailments in over 6 years. The usual response from medical professionals is, "Dont do that" or "you must have been mistaken, you didnt have _______ in the first place" Dr. Julia just listened, then asked how I came across such home treatment, then here is the biggest shocker...... didnt insist I needed prescription drugs and trusted I had enough common sense and experience at the tender age of 30 to know how to take care of my own vagina. read more

Created a secondary account to protect the privacy on my main account. I'm a guy, and got STD testing done here. First, the bad: Yes, the wait is longer than you expect. Budget an extra hour (was a 30 min wait for me) with an appointment. I read the Yelp reviews beforehand and expected it. Good: My feeling is that the wait is long because the staff care about their patients (as they are quite patient themselves regarding my questions, ha ha). I forgot who I spoke to but she was extremely nice and professional about the entire thing. She even gave me info on vasectomy which seems to be covered under FamilyPACT, then sent me off with a bunch of condoms. I left with nothing but good vibes that someplace like this exists. Go PP and FamilyPACT! read more

Maria was extremely informative, accommodating, and pleasant. I like this location. It's clean and I always have a good visit.

This is by far one of the best Planned Parenthoods in the area. The people are kind and understanding, and they are very professional. The female doctors are very educated, and will go out of their way for you. It is easy to get an appointment. It is very clear that they find Women's Health a great importance! They want to educate people and help them out. The only down side, is that it takes awhile for them to see you. So be ready to wait, when they say bring a book, bring a book. I highly recommend this Planned Parenthood for any need that you have. read more

I don't understand why so many bad reviews. I had a really good experience in the place. Got here a few min before my appointment and I didn't have to wait not even 10 min and the nurse called me in. The staff is very friendly and and nurses are very nice. read more

SO BAD SERVICE! SO FRUSTRATING easy to make an app. Over the phone but the waiting time oh my gosh!! I made an app. At 1:50 pm and it was 4:30 and they didn't see me yet, I don't know if is the kind of insurance of what? the took me in make so many questions then they took me out to the waiting room again to wait more then they took me in again to wait they came and say other 15 min. And so on. I decided to leave without see the doctor they have so many staff people but just one doctor. I don't know why they make so many appointments if just they have one doctor or they should tell in advance the waiting time. Definitely I won't go back there read more

I support Planned Parenthood in its mission, and think access to women's health is important. I've been a donor in the past. I called this morning to make an appointment to see the doctor about a reproductive health issue. The first available appointment in Mountain View was several weeks away. I could barely hear the operator, who sounded annoyed at having to repeat herself, and, I felt, treated me like an idiot. She made me feel guilty that I was asking for help, to the extent that I cried. Needless to say, I did not make an appointment. read more

5/26/2015 This was my first time at this location and I'm glad I went here. Since i have been to many locations where its overcrowded, ghetto workers, and dirty. It was like night and day experience the feeling i had. I was immediately greeted with big smiles and the receptionist was super helpful. My appt was supposed to be at 1:30pm but i arrived early as thats how i am. I got to go in earlier than my appt and was helped by a very nice lady named Lynn. She was friendly and helpful and attentive. Definitely opposite experience than i had at all the other planned parenthood's I've ever been from the receptionist to the clean environment facility to the nice practitioner. I think this will be my new location if i need any services from pregnancy to regular health check ups. read more

Make an appointment for the right type of service, get there 5 minutes early (aka on time) and you'll be in and out in no time. Had an appointment at 3pm and got there at 255pm, checked in, signed paper work, and my name was called by 310pm. Totally reasonable! Josh was an awesome MA who answered my questions and asked me my questions in a very sincere and no judgemental manner. He listened to my concerns and shared educational content. He was very professional in completing his procedures in the proper sanitary way, and made sure I was OK and comfortable the whole time he did my blood test. This made the service seem like coming to a relative as opposed to a random stranger. Planned Parenthood is so crucial to the neighborhoods and is such a great resource for both men and women from all ages and walks of life. read more

I don't usually leave stars/ comments but because of how bad my experience wAs with this place it must be done. I arrive to my appointment 20 mins early to make sure I have enough time to do paperwork. Then it was my appointment time, still I haven't been called. So I wAit 10 mins then I told my self I'm gonna give them 5 more mins. So I go up to the window 15 mins pass my appointment time then the front lady said oh you're up next, so I sit back down. Then 20+ mins later I see EVERYBODY that came after me being called in so I ask the lady again, she walks away, didn't even acknowledge I was there. Then she comes back, not making any eye contact and says someone's gonna come to talk to you. At this point I knew they screwed up. Another lady brings me to the back room to tell me oh the Doctor is running 45 mins late, but I can re schedule for you. So I told her they are disrespectful and rude and I left. The front lady lied to me and made me believe I was up next. Waste of time. RUDE!!!!!!!!!! SELFISH of other people's time!!!!!!!! Never coming back to this place! read more

I normally go to a different Planned Parenthood that's closer to my house but I needed to get my BC sooner than later. I work about 5 minutes away from this clinic so I figured that I would make a quick appointment here. I did not like my experience here at all and I will for sure not be going back. When the tech called me back she started to ask me her routine questions which she could not even remember. She would ask me a question and then pause; then let me know "I'm sorry I'm trying to picture the layout." When it was time for her to give me my injection, it really looked like she does not do this a lot. She took a while to fine the right spot to give it. At the end of it all, she told me to sign a peace of paper and take it up to the front. I took the paper to the front and the girl behind the desk looked at me and said "You need to come back!" she was really rude about it, not sure why I needed to come back behind the desk in order to give her the paper. I went back and stood there, she did not even look at me so I asked her "So where do you want me to leave this?" She just turned and said "Right there is fine." And then turned back around. Then the another girl asked if I wanted to leave a donation?! Not here I will not! I don't like the staff and I will not deal with techs that are rude. I work at an animal hospital so I understand that it can get busy BUT I never take it out on the clients. Front desk staff needs to learn more people skills and their techs need more training. read more

I am updating my review because 2-3 months after my visit, someone had called me. Apparently they did audits of their billing and noticed that they over charged me, so they refunded me $45. Someone had marked off another service and that's why I was overcharged... read more

I have been going to this clinic for a while now to get my birth control shot, and I absolutely love the girl who injects the Depo into my arm. Very nice, friendly & knows what she doing. However I'm giving them 3 stars because the reception team is just plain rude. I've been working as a receptionist for a while in different fields and the way they treat there patients is not okay. Every time I come here EVERY receptionist I talk to always have an attitude problem. I really didn't mind cause I only come here every 3 months but today was just unnecessary. My friend wanted to try a different birth control & her body wasnt cooperating with it so she called me to ask me to ask the front desk if they can send someone to her room to check on her. So I went to the front desk and I asked nicely if someone can go check on my friend & I even gave them her name so they would know who to go to. The receptionist with no hesitation gave me attitude saying I don't know who that is & I don't know who you are. One, I gave her both of our names. Second, she could've been a little nicer about the situation with no attitude. This reception team needs an attitude check or new receptionists. read more

They are so bad here, that it's almost like a skit on Mad Tv or something or a hidden camera show. I have avoided Planned Parenthood for about 12 years. I always go to The Women's Community Clinic in SF, but they had no upcoming openings and I needed to go somewhere soon for an issue I was having and to re-new my Family Pact card. MV is much closer to me that SF, so I caved and decided to give them a try and I have never been more sorry. I get there and walk in and it was like walking into a welfare office or something. It smelled, it was a tv blasting, you were automatically looked at as if you had weapons. Was a truly bazaar vibe. The plexi glass barricading the front desk staff from the possible nut cases with guns or bombs was over the top. It was so thick that they cannot hear you and you cannot hear them. You end up having to yell your personal business so everyone in the lobby can hear. If they have too be that protected to the point of being UN helpful to their clients, then they need an intercom situation. I arrived 25 min before my appt and was taken 45 min after my appt was supposed to start. I have only waited that long for a dr visit two other times in my life. If I didn't need to be there, I would had walked out. Of course, no one ever bothered to inform me nor anyone else that they were running significantly behind. Why be courteous? That wastes time. I finally get taken and the doctor was very nice and personable, You have to go behind the front desk to get people who at least can pretend to give a crap about your situation apparently. I decided I wanted to take an HIV test since it had been a few years, Shoulda been quick, but it took about 20 min just for someone to come give the shot then about 25 more min to get the result as they refused to give me the option to have them call me with it, At this point I made it super clear I had to leave in about 5 min or my son would be outside Kindergarten wondering where the hell I am and his school was 30 min away. I had to ask and ask for the result and my birth control prescription that was supposed to had been given to me much earlier. FINALLY someone acknowledges me and brings me back. Gives me my negative results and prescription. I rushed outta there like a bat outta hell with some idiot employee yelling that I need to wait and sign something. Screw that and screw you people! HORRID HORRID! You go to PP out of desperation and nothing else, They pretend they are there for people and have the facade of a caring nonprofit, but really they are just another conglomerate in the sea of corrupt companies. The Women's Community Clinic in SF is the best option. They not only treat you like a human and like you matter, but don't have the big business attitude and actually hire competent and personable front desk staff and well as don't make you feel like you are a suspect to having weapons and are going to kill them at any moment, read more

Bad bad bad.. sister went in and all they did was judge her. Made her wait pass her appointment time. Very rude.

NIce doctor but terrible overall service, I had an appointment and still had to wait for 2 hours for a 10 min visit! Then I was supposed to get a referral to a specialist and the woman in charge was not there to help, I've been waiting for 3 days and still nothing. I also called and left a voicemail and still no call back. This is not how you want to be treated when you are already in a difficult (due to the diagnosis) situation. read more

In theory I love PP. This place is clean and the staff are very friendly and helpful. However, the first time here I waited for 45+ minutes even though I had made an appointment and this time I've been waiting for TWO HOURS AND STILL COUNTING. I made an appointment a week in advance! This is unreal! I am never coming here again!!! read more

BY FAR the nicest Planned Parenthood I've ever been to! I live in San Jose and would gladly do the extra drive just for this location! The staff had personalities and did not waste my time. Highly recommended. read more

I had a great experience here. It was easy to make an appointment online and there were minimal wait times when I arrived. Both the receptionists and the health staff were respectful and caring. Thank you Planned Parenthood! read more

hands down the best planned parent hood ive ever been to. the wait is minimal and the clinic is clean. appointments are quick and the staff is knowledgeable. what more can i ask for. read more

I was hoping to get my HPV vaccination here but it turns out that only the older Gardasil is available, not Gardasil 9, which from talking to a different clinic, is the most recommended HPV vaccine now since it protects against 9 strains of viruses, not just 4. I would really like to see Planned Parenthood stay up to date and offer the best possible alternatives for vaccines like this and make Gardasil 9 available as soon as possible. read more

I came to Planned Parenthood to get more birth control pills and my experience was nothing short of excellent. The whole process, from walking in and registering as a first-time patient to walking out the door with the exact birth control that I needed, was pleasant and smooth. The staff is friendly and professional--I felt at ease when I talked to the doctor, nurse, and front-desk staff. And most importantly, Planned Parenthood makes an effort to provide affordable and very accessible medical services. Even though I had to wait (like all the other yelp reviewers), I strongly believe that to provide accessible and affordable medical care for everyone, sometimes some of us must sacrifice personal convenience. Thank you Planned Parenthood for everything. read more

people were really nice, I didn't have to wait, and there was hardly anyone in the waiting room which is unusual for a planned parenthood.