They're professional and nice and polite. I think they do have good service here. I appreciate…read moretheir help

New, clean urgent care with courteous, helpful staff. The facility feels modern and well…read moremaintained, which makes for a comfortable experience. The main downside is parking,it can be a hassle since it's right on El Camino Real.

Walked in, expected a wait. Check in was super easy. The doctor here was incredibly knowledgeable…read moreabout migraines. Definitely listened and addressed all issues. Front desk super helpful too. Definitely seemed like the doctor on call is just a good human. Recommend a visit.

This is the list disgusting "medical" facility I have ever seen…read more There's blood on the floor in this room. The footstool here has never been cleaned, not even in a cursory way. The nurse who did intake had zero bedside manner. Do sick people deserve filth encrusted waiting rooms? Do not go here unless you want to risk getting even more sick.

Who gave this clinic two stars???…read more My family and I came here during COVID and we were all treated with respect and received the care we needed. Just about a week ago I was feeling miserable at work. Knew I was coming down with a respiratory virus again. No other symptoms. I work in the a pediatrics department and already knew the kiddos walking in with pneumonia, Nora virus, flu A and B, strep and many others. Just another bug. Made an urgent care appointment and NP, Nathan Randall was the sweetest. I told him during Christmas I got hit with another viral infection and went to another Carbon location which was not friendly to me. Didn't swab me or look in my mouth or nose and just prescribed me meds. Mr. Nathan did all the right things to figure out what's causing me all this discomfort. Said my throat was filled with cobblestones. Nasal drip got my throat inflamed and recommended me to take a cough suppressant, nasal spray and lozenges plus antihistamine. He listened to me and gave me relief. In 7 days was a very important event my daughter has so it was crucial I get better. I thank him so much.

I had a service order for the Market Park Carbon Health location via a company to complete a drug…read morescreening and TB test. Sadly, they were out of stock of the TB tests and set up an appointment for me with the Santa Clara location. First off, the parking at this Santa Clara Carbon Health was absolutely atrocious. There were blockades everywhere and very limited parking, so it was like trying to find parking at a big name concert or at the Tesla Fremont factory. Then, there were firefighters and paramedics at the front of the Carbon Health urgent care center. Despite no EMS workers entering the building, this event prompted the receptionist to leave towards the back to find out who it was and be looking out the window. Then when it was my turn and I explained I had an appointment and a service order for a TB test and drug screening that was transferred here from Market Park and showed the ePassport, the receptionist wanted to charge me $140! Even though the company had made the service order and paid for it already! I explained again in case she had missed what I said. She requested I email her the ePassport so she could print it. The instructions did not mention printing anything. And, I've never had this issue that a company needed it printed before even doing a drug test 6 years ago when technology was different. Then apparently, it needs to be in PDF format so I emailed it again, but the receptionist had up and left to figure out who was going to the hospital... as if any EMS responders were present and asking her! It was a chaotic and unprofessional environment. I walked out and made an appointment with a different location from either of these previously mentioned. It's a good thing San Jose has options and is not too small of a town!

Download the app, fill in the requested info depending on kind of doctor you need, and you'll have…read morean Rx within an HOUR. If you have chronic pain, you're put in with those with dependency issues, but your doc will get to know you. It's up to $99 a visit, and not covered by any insurance. In CA the doctors aren't nearby, which makes some pharmacists uncomfortable. (I moved to CVS at Target.) If it's not strong enough to help, tell the doctor "it's not working well for" you! You're not required to join a support group or have pee tests. (Suboxone makes some people nauseated, so have Benadryl in the house.) Lots of good things came out of Covid.

I had finished a 7-day course of antibiotics from my doctor for an ear infection, it's Saturday,…read moreday 10 and I still feel terrible, so after reading the reviews and knowing what I probably need is additional antibiotics, I used QuickMD and very pleased with the service, cost and ease of use. After a quick 5 min call with a doctor, he sent an Rx in to the drug store and within a short time, I am taking the new Rx and hopefully feeling better soon. I was able to create an acct, upload some information and have the call with the doctor within 10 min. So happy I didn't have to wait all day at Urgent Care or have to wait until Monday. Cost was $75, which I feel was very reasonable compared to what I would have paid at urgent care, not to mention a long wait time.

Was referred by a doctor at San Mateo Urgent Care to come here for my further medical needs…read more Got here to see a PA regarding a pinched nerve in my neck that affected excruciating pain from back of my shoulder blade and down my whole left arm down to the top of my thumb. Prescribed 2 medications . The meds were amazing and eliminated 75% of the throbbing pain. What i noticed, was everyone is so friendly and pleasant to talk to. They speak slow and clear and very patient and polite. There is a nice garden on the first level. I think i have to visit all the departments. Since i haven't seen a doctor after my PCP retired last year. So hard to find a doctor who will accept new patients. I definitely recommend Sutter Health in Mountain View. I was assigned to Sunnyvale for my new PCP. Was told it is just as nice there, just smaller. So if you need urgent care, check out this location

Swung by after work (about 7pm) because I was feeling asthmatic for a few weeks with no changes…read moreafter using a couple of inhalers and I was worried I was getting another lung infection. They offered to have a nurse run some tests, which was a bit concerning enough for them to have a provider see me. When I saw them, the doctor was very concerned with my symptoms especially after they learned that I had a bad lung infection last year that sent me to the hospital. They ended up checking vitals and breathing patterns and later recommended a few antibiotics and a couple of new inhalers to help and told me that if things don't get better, to make sure to come back. The whole process from start to finish wasn't too long, but I was told the place was closed because of some weird scheduling thing? Overall, I'm happy with my visit tonight. I'm also glad my insurance was able to cover my visit as well. All the staff here were very helpful and kind and got me out the door in a small amount of time. I know everyone's experience will be different but mine was great. Thank you so much for the amazing service and thank you for helping me!

You might be able to get a Covid test faster here than you could at say Walgreens, CVS or Rite Aid,…read morebut what's the point? Once you book online, it goes downhill and test results take twice as long. - Their website, emails, and text messages are super buggy. Only half the links work and they give contradicting info. Also no one ever picks up. Ever. - They have a "mandatory" virtual visit that asks the exact same questions you've already answered when booking your appointment. - Theyre super inefficient. They will ask you for your insurance 5 times. At the time of booking, 2-3 times via text, then again in person and they're not very organized. But prepare to get a ton of texts and emails... Prob never getting a covid test here ever again.

This clinic and the staff were phenomenal. Darlene met me at the desk, and made sure I was provided…read morewith the most reasonable payment option since I paid out of pocket. I was screened and she maintained all proper precautions which was very nice to see. Then provider PA-C McClintick thoroughly assessed me and provided me with a treatment plan right then and there. He even too extra time to sit and explain to me the pharmacological process and provide excellent patient education and discharge instructions. I am very pleased with the clinic, the level of courtesy and respect and professionalism. 10/10 recommend. Oh and the wait time was very short!

I went here for TB test. They were super kind and friendly and helped me compassionately through…read morethe process. Thank you So Much

This location 988 Walsh....Terrible! If you need more information just read the previous reviews…read morethey are correct in their assessment of this location. I was there for a physical and the entire visit was an unorganized mess. The care quality was awful and the employees were basic to say the least. To think that employers are trusting this company and staff is beyond belief. The locations are not consistent and basically hit or miss.

They are extremely slow and extremely unprofessional, they had difficulty detecting my insurance…read more They are extremely small space and not polite. I waited for an hour and they asked me to go to another urgent care because they're too busy.

I went to this clinic because I need new referrals. It turned out to be a joke, they did not know…read morewhat they are doing. They told me they submitted my referrals few times since 1/2/2026. However, my insurance medical group has not received any referral requested from getwell. I went to their offices few times, all they could tell me was they would resumbit my referrals and I should have the request on their site. Eveytime I went, I came back with disappointments the following day. I decided to switch to another PCP and get my nre referrals. Do not go to this clinic. They do not help you at all.

I am currently visiting my son and his family in San Jose, California, from Atlanta, Georgia…read more During my visit, my left knee--which had already been giving me trouble--flared up severely, to the point where I could barely put any weight on it. The care and personal attention I received at El Camino Urgent & Walk-In Care in Cupertino were exceptional. From the front office staff and medical assistants to the radiology team and physician, everyone was kind, professional, helpful, and genuinely pleasant. I was especially impressed with Dr. Victoria Eby. She took the time to listen carefully to my concerns and addressed my arthritic knee with both compassion and efficiency. Her thoroughness and bedside manner made a difficult situation much easier to navigate. I highly recommend this outstanding team to anyone in need of urgent medical care. Their commitment to patient-centered service is truly commendable.

You have options of walking in or making appointment online. The front desk staff is nice and…read morewelcoming. The nurse and doctor are caring and professional. The facility is clean. The lab results are communicated online on a timely basis. They even do follow up call to make sure you are okay. This is by far the best urgent care I have been to.

Do not go here! I went here a FULL YEAR AGO, and they just sent me a bill for $70 out of no where…read moreafter I have already paid almost $300 with insurance. Also, a year ago, they lost my test results, and I had to call them no less than 4 times to beg for my results and never got them. They never called me back, so I just gave up and now they have the nerve to send me a bill a full year later. I seriously can't believe it. I will be contacting their team and fighting this. So stupid.

Was seen here and everyone was very nice. Did a blood test and my arm was bruised up for a week and…read morethe best part they said they didn't get the part of the blood work that mattered. They said they ordered it but it wasn't done and I might have to do another test. I asked them to please ask the company they had run the test re do it cause as they can see my arm is still bruised from the last test. They said they would and give me a call , a week now and no calls. They want you to use their app for appointments. BEWARE, the app will charge your co pay and add a $50 charge for cancellation. I asked them about the $50 charge and asked them to remove it. They said it will automatically get refunded. A week goes by and still no refund. I called the office and they now say they can't refund me and I will have to call their billings department. Hope it goes better for everyone else.