I was skeptical to come to this location because of the reviews. But, all the staff treated me with respect and they were all very kind and helpful. The office was also very clean too. The nurses and doctor took care of me and they all were highly educated and trained. Thanks ladies for my great experience read more

Front office staff was not welcoming upon my arrival whatsoever and then the medical staff made me wait in the waiting room for 30 plus minutes just to get a diagnosis of a UTI. I've been to many different Planned Parenthood locations and they have treated me so much better than those at this location. They made me feel I was annoying by just coming in for my appointment. Not how you want to be treated by any health care professional. read more

Always fast and easy service for most things. Ladies are very helpful and kind. I have been coming here for my birth control shot for over 2 years now. read more

Don't come here unless you want to wait an hour for your appointment only to be put into a room for less than 5 minutes to have the doctor roll her eyes at you like your concerns are ridiculous or invalid and tell you they can't help you and then to be charged 45 dollars. I left here feeling even more awful when I thought I couldn't feel any worse. I literally asked what am I being charged for because there were no services provided. The two gentleman at the counter were very nice, thank you for that. read more

Had an appointment at 8:50am to get an IUD. Was in & out by 9:25am. The NP Brianna was amazing and so kind! Would definitely recommend!

Staff takes way too long to get you back to see the doctor . They are so unprofessional and makes you wait for four hours just to be screened . It's unacceptable and unprofessional . read more

What the hell I have been on hold and how can there be 20 callers infront of my call. It doesn't take that long for someone to answer a damn phone. Completely useless Might as well go into office. Which I'm thinking I got to with 20 callers ahead of Me read more

I literally wasted over a 20 minute drive to come here for them to vent. Tell me that the person on the phone told me incorrect information and I was turned down for my appointment. These people are unprofessional and considerate, and beyond all things not properly trained, so be careful and watch out for your health going here read more

I made an appointment to get a nexplanon same day and it was pretty fast and easy they missed my condoms and bag of birth control symptoms i'll be going through due to the mental break i had that made me succumb to having the thing but it's okay cause i didn't want to see the pamphlet anyways since i was already a prior user of nexplanon and know what i'm getting into. The doctor explained everything throughly and it was a pretty easy time i traveled 40 miles to get there via transit. read more

I went here today to get a Pap smear done. I had an appointment for 2:50. I get there early and check in. Wait a few minutes to be sat in the exam room. I waited for the doctor for 2 hours and finally just decided to leave. I don't understand the point of making an appointment if I'm not even going to be seen anywhere near that time. Now I have to go through the stress of finding somewhere else to get my exam done. read more

I made an appointment a week ago for 10am today. I arrived 45 min early and it's already past 12 now. All I needed was a simple pregnancy test. This place needs to do better. Waiting this long is absolutely ridiculous. read more

Made an appointment for 9am, got there early only to still be here at 12. Yes, I am still here. I feel as though there is no respect for other peoples time and I have now missed another appointment for 12:30 at another location because I'm still waiting in the building. The staff is nice but that does not make up for wasting so much of my time for a test. read more

Had me in and out. The doctor was very nice and gentle with my implants she waited for me to feel comfortable to start recommend goingg!!

I came in for a simple birth control shot and have been waiting for 30 mins before even being seen to check in another 30 minutes and still haven't been seen the cabinet in the bathroom that they collect urine from was filled with other jars of pee I will not be coming back I would rather drive to another city then to come back and wait for a hour plus to just get a shot read more

I hope front desk, specifically the hispanic woman with black curly hair and black glasses learns how to treat young women or people in general more kind. A lot of people come here because they're afraid of judgment or because they can't go any where else. With that being said I went for what I hoped an ultrasound- she immediately said "we don't do that kind of service". Sorry what? My family literally had one done not that far back at this same location. This is my first pregnancy and she couldn't have been more rude and dismissive. She then said, "Well we don't have room to reschedule a more complicated appointment for today but I can reschedule you one for Monday." Okay great not sure what she means by "complicated" but she then tells me that she'll quote me $85 for an ultrasound, I proceeded to tell her I have no insurance and I'm currently unemployed with 0 income and she just stared at me with a blank face and then says, "well you could've just find out how pregnant you are from the last day of your last period." Excuse me what? I clearly don't know which is why I want an ultrasound. I left immediately feeling so embarrassed and frustrated. I really had hoped that you would treat your clients with more sincerity and come off more gentle. I will not recommend any young woman coming here and I'll definitely never come back. DO BETTER. This happened last Thursday at 4:00pm read more

Went here for a pregnancy test and to apply for Family PACT and got that plus the choice to also test for STI's! The entire experience was smooth and every staff member I met treated me professionally and kindly--they explained everything I needed to know and asked for my consent/level of comfort every step of the way. I'm very happy with my experience with Jessica, she was incredibly sweet and I felt very comfortable speaking with her throughout my visit. read more

Don't know why there are a lot of negative ratings. I had a wonderful experience! Did a walk-in no appointment because it was packed online. I was told people book and don't even show up! I went early in the morning. Walked in and there was no wait. I was the only one in there. Treated with the utmost professionalism, courtesy and very non-judgmental. I was helped very fast and was out in about 20 minutes. Very sweet ladies work in there! Jalene I believe was the main nurse's name but the receptionists and everyone who I dealt with was nothing short of super nice and amazing as well!! read more

I'm really disappointed in Planned Parenthood today (11/26/2019)... I had my appointment scheduled & when i walked in & get check in they tell me that they won't be able to see me because they're an hour behind. I mean... what the actual fck? I told one of the 'receptionists' that it's not my problem at all & i asked "so there was no point in me making the appointment if i'm just not going to be seen today?" & she just looked at me, shrugged & said "i'm sorry for the inconvenience" & i said "well your sorry isn't going to fix anything." i mean i had scheduled an appointment for a reason! to be seen at that day,time & place. so i WOULDN'T have to wait. but yet i can't be seen? wtf! now i have to wait another fcking week to be seen & stuff. honestly i'm beyond pissed & disappointed.. read more

This location is by far the worst compared to the ones I've been too! I came to this one due to the one in sf being unavailable worst decision. Do come to this one if you can avoid the works will make you very uncomfortable and busy location next to the mall. read more

I had an appointment yesterday. I was nervous about going into this appointment. BUT to my absolute relief I was helped by Nicole W. She made me feel so comfortable. She took the extra time needed to ease my anxiety. Having people like her in the medical field is a breath of fresh air. I am taking time to write this because I was truly taken back by her eagerness to go above and beyond for me! read more

If you have the option to go to a different location doit. I came in for a exam because I was having on and off symptoms and the medical assistant said if I wasn't having any symptoms that day they weren't going to do a manual exam. I've never heard of a medical office do that. How do you deny someone that's been having symptoms for about a little over a week You're letting patients leave without being checked out that can lead to a worse infection. She looked like she hated her job sighing every time she would ask me the medical questions. Lol Never coming back here! read more

Have not had issues here everyone is nice and helpful. Only complain is the anti abortion guy that hangs out front he can get very annoying. One of the few low cost options read more

I got there and there was little girl protestors on the street which didnt affect me too much it was just sad. all of the staff was super nice and patient with me. I will say they were playing Mean Girls and that was just making it a better experience. When I went to the back, I voiced concerns and how I didn't feel good & I was literally treated like a princess from the staff, they monitored me closely and made sure I was good to go when I wanted to leave. I love Planned Parenthood, thank you. read more

This clinic has amazing staff. I was fortunate enough to get help from Brittany, and also Nancy. They were honestly super sweet, personable, and helped me to feel better about my visit. Shout out to Nancy though! Told ya I'd leave ya a yelp review! read more

My first and only visit thus far was a few months ago but these reviews are so bad I figured I should leave my own. My visit was pretty great, everyone was very friendly and because of COVID a lot of the questioning was done over the phone waiting for my appointment to start. I was super confused with what I had to do to take my sample but the employees were very friendly to me and explained it over and over again until I got it. The OB was super nice and did a great job of listening to me and I was in and out of there relatively fast. One thing that has stood out to me to this day was the questions they ask to make sure that you are safe in your relationship. Of course this is probably a standard for Planned Parenthood but nonetheless it made me feel very cared for as a then 16-year-old on her first trip to Planned Parenthood. It really sucks that there are always protestors standing outside, bothering the workers and patients especially when it's likely that a majority of services that are provided aren't even abortions. Mine wasn't, and I bet a lot of patients are also seeking other (equally) SUPER helpful and necessary services. read more

This location is compleately dis organized. My apt was at 5:10 I showed up at 5pm only to be told to wait outside I get it. Here it is 6:15 I still hadn't received a call from planned parenthood! After checking to see where I am in line the gentleman who checked in after me was called before me. They are so behind today that if I didn't need the apt I would have went somewhere else! I don't normally write reviews but I didn't feel welcomed at all it almost felt like they wanted me to reschedule the eta time given to me was an hour off! I've never seen this location in this shape. As I write the letter it is now 630 I still haven't been called to the back after scheduling an apt. Somewhere along the line the process isn't working they even had me come back and sit after asking me to wait outside how bizzare this not the first time this has happened at this location on another occasion I came to my apt, this location was extremely closed the nurses were outside telling people that they had to shit down and they called I didn't receive a message ITS NEVER THE RIGHT TIME TO DO THE WRONG THING! read more

okay..i was told by the operator that this place closes at 8pm...i rushed out of work to come here...when i came no one was in the parking lot and thr door was locked...i callex the number and ir said rhey were closed...wow...someone needs to get retrained. read more