Absolutely awful customer service, took a week to reach a manager about my billing issue. which never resolved and because the backup payment method isnt really a backup payment method. That info is just stored in the app to look pretty, get hit with a late fee for on top of it all because you must cancel between the 10th & the first or else you still get billed and again the backup payment method in the app doesn't do anything, can't even select it to pay the bill, got to retype your info in each time read more

Nice clean gym, plenty of options and space for workouts. Clean locker rooms and friendly staff. This gym is rarely crowded.

Wow finally a gym that meets my needs ! I loved their massage chair & hydro massage chair . Really helped post work out after a shower ! Nice recovery. The Air conditioning in here is amazing . On weekdays parking lot is mostly full but there are so many machines in here nobody is fighting over them ! It's amazing! This is establishment is very clean & workers are always attentive . read more

They fixed the hot water in the shower! Overall a good gym but we definitely need an automated check in for the massage chairs etc. I don't think the late night staff know how to turn the chairs on. The staffer told me chair 7 .....I waited in chair 7 for about 10 minutes and nothing. The chair control still said off so I just left. As I left the staffer was surprised to see me.... read more

I was in town for a short period and I wanted to work out so I called this Planet Fitness and inquired if I could pay weekly or monthly via cash. I had an experience with a different Planet Fitness many years earlier where they made it almost impossible to cancel my membership. They were very dishonest and shady about it - so I knew better than to give them my bank account or bank card. I was informed that they had a no contract membership but they required my bank account or a bank card. I again asked about paying cash and they refused. They would only set up the cancel at anytime/ no contract membership if I gave them my banking info and that was a huge red flag. I declined to give it. Never. They would not demand access into your bank account unless the agreement came with some type of catch that would pin you down. read more

This place is not up to par with other planet fitnesses. I travel about 70% of the year and attended many of the gyms through out the states as much as I can. However this one, makes me want to use the the hotel gym instead. The locker room was filthy and the staff is 50% rude and 50% dismissive. Either the gym needs to step up its act or I advise go somewhere else. read more

Just in from one of the worst experiences ever. Ive been working out for over forty years and been a member of some gym for most of my adult life, and been a member of Planet Fitness since it opened in Macon. Today for some reason a young lady either managing or speaking on behalf of management decided she needed to come by and chastise me for "lifting too hard". I tried to get an explanation of what lifting too hard was but she couldnt eplain it, stating that maybe it was the way I was lifting. I even went as far as repeating the exercises while she watched and explained that I wanted to understand my error as not to repeat it. Once again, "it was maybe the way I was doing it", or maybe the noise from the plates stacking upon finishing the motion. Guess what? At that very moment you couldn't help but hear those same sounds resounding throughout the entire facility. Maybe it was just me? Dear whomever may be assistance, allow me to finish out my current paid status without being singled out as I explore other membership options with some other establishment. Sincerely, Concerned Member read more

Just moved here for the summer, I am a personal trainer and needed a place to work out and this was the closest gym. I've only been a member for a week and I regret it terribly. This gym is supposed to be inclusive and non judgmental and yet I am stared at for making ANY type of noise. The energy in there literally sucks. I was throwing a ball on the ground (A COMPLETELY NORMAL WORKOUT MIGHT I ADD) and was told to stop immediately. I just don't get it. It's not like I was showing off or being obnoxious. Reracking a smith machine bar is JUST as loud. Who was I bothering?! If you're offended by that then you need to work out in your house, alone. The literal on good part is that it's clean and usually empty. Nobody is gonna reach any goals here. Sorry read more

Worst gym ever. It's basically a coed Curves. The list of things you can't do is a mile long. If you're fat and out of shape and want a gym where you can sit on the equipment and stare into space, this is the gym for you. It's the quietest gym I've ever been to. Music, talking, noise from the machines is all forbidden. One grunt from exertion will set off the Lunk Alarm. If you want to push yourself, want to interact with those around you and are goal oriented, this is not the gym for you. If you feel you're only worth $10 a month, then you will definitely get your money's worth. They do have tons of cardio equipment which is why I gave them 2 stars. But with regard to weights and machines, they are sorely lacking. Do yourself a favor and go to a real gym. Your health and waistline will thank you. read more

This is absolutely the worst planet fitness ever! People leave a water bottle on the treadmill and they come to you saying you can't use that one because they left their bottle there to "reserve it"?!?!? Second thing walked to the weight lifting part and there is 1627383892919 people, the room is small and there is not much extra space ..overall too loaded with awkward people and unfriendly stuff read more

I couldn't agree with Wendy B any less. It is absolutely untrue that "music, talking, noise from the machines is all forbidden." Being too loud can get the Lunk Alarm set off but saying "one grunt" is all it takes is a gross exaggeration. Wendy B clearly has an ax to grind. Her rude fourth sentence, "if you're fat..." says it all. Anyone who joins a Planet Fitness, which is clearly designed in part for beginners, and expects the stereotypical old-school gym experience with classes, etc., clearly did not do their homework. I, for one, am glad her judgmental self is no longer a member. read more

Nice equipment, plenty of machines, and a generally judgment free atmosphere. However, if your true goal is fitness, then I don't suggest this gym. With things like bagel Mondays, pizza Fridays, and energy drinks packed with sugar available for purchase at the gym, this place will make sure you keep coming back to burn off the carbs and sugar they are giving you. Some other things that make this place unenjoyable for me: You cannot rent a locker, which means you have to haul all your gym stuff back and forth everyday. Being able to leave soap, shampoo, deodorant, and flip flops for the shower would be nice. The staff is "strongly encouraged" to enforce the average joe mentality of the gym. So besides the famed lunk alarm, employees occasionally will ask you to tone it down if you are working out "too hard". Finally, and this is the kicker, if you ever decide to cancel, because let's say you move to another city, you have to send a certified letter to cancel. This is something that should be able to be completed over the phone, or heaven forbid in 2014 I can do this online! No. You have to type up a letter, take it to the post office, pay for certified delivery, and snail mail it to them. Oh, and if it doesn't get there by the 10th, well you get charged anyway even though your bank account doesn't get charged until the 17th. In this day in age subscribing to and canceling a service should be equally effortless and capable of being done online. I would not suggest this gym to friends, family, or even a stranger. I hope this helps. read more

Really good and clean very nice mostly when you are greeted by booker he is honestly one of the best staff doing everything to the best of potential really amazing read more

For $10.70 a month you can't beat this gym. It's new so everything is still nice,clean, and operating properly. The staff here is really friendly and I always spot them cleaning the equipment/locker rooms when I visit. This gym(the entire franchise) has a philosophy that caters to people who may be new to the gym scene and/or are not heavy lifters. Moreover, the weights do not go very high and there are only a few free weights. Again it's $10 a month and saves me from driving across town to my "real" gym. They do not offer your payment to be charged to a debit/credit card so you have to give them your checking account info. They also are not open 24/7. Overall, I would definitely recommend this gym. read more

I am pursuing other members who are frustrated with the business practices of Planet Fitness to reach out to me. I signed up from Planet Fitness easily online but have been unable to find away to end the membership. I am exploring the possibility of a class action lawsuit as it seems impossible to remove them from my checking account. read more

On October 2,2015 my car was broken into and my girlfriends purse was stolen. The car was parked right in front of planet fitness on Tom Hill Sr. They smashed the back window out and stole the purse. Credit cards were used within 30 minutes of the theft. I attend planet fitness at least 3 times a week and have been doing so for over a year. The following day I visited my local SunTrust bank and was told by my representative that he alone has already handled six credit card thefts due to break ins,all of them in front of planet fitness. I called planet fitness to confirm this has been going on and was told it has been. There has not been one single warning posted inside the gym warning customers of what has been going on. When I asked"why" I was told the problem was being "looked into." They are deliberately not warning it's customers. The public needs warned about this problem. In addition, the gym itself has been going downhill over the last several months. The rules aren't enforced by staff,weights are always left on machines and it seems there is something always wrong with the cardio machines,and tv's. The yearly "maintenance" fee members are charged is never used for anything that I can tell. I will be canceling my membership asap. read more

There are a lot of machines and they have extended hours for their members. But no classes and it is hard to book a personal trainer to work with you to help you meet your goals. The gym is nicely decorated and it is a no pressure gym. Staff is very helpful read more

The staff is SO friendly & helpful. This is my first gym membership experience (besides the gym in college) & it has been great. The locker rooms are exceptionally clean, as well as the rest of the facility. The trainer will work with you to help design a fitness program for you if you're just getting started & the best part is that it is free with the $10/month membership. Can't beat that. read more

I joined this gym because I had heard a lot of talk about how awesome the gyms were. I was also intrigued that you could cancel at anytime. I fulfilled my one year agreement and called 3 months prior to get information on how to cancel. I was told that my account had been notated and it would not renew and I would not be charged after my last month. The month after my contract had supposedly been cancelled, I was charged double what I had been paying before. I called to see why and the representative became very unprofessional and judgmental. When I went over everything that I had been advised by 5 other staff members, she told me that she did not know why I had been given incorrect information but that I would have to go up there between 9 and 4:30 M-F to speak to a manager to cancel. I informed her that I could not make that because I have a job as well and I did not get off until 5. She then insisted that was the only way. I asked if a manager was there, this was during the time frame she had given me, and she informed me that he had just walked out and I would still need to go up there. So, 4 months down the line and every possible route taken, I finally contacted my bank and advised them that I would like to stop all transactions for Planet Fitness. They then provided me a number to call that was associated with my draft id. When I called I was informed that there had been new staff that came in and had been informing customers of incorrect information. 4 months Planet Fitness stole from me. 4 months they continued to give me the run around. 4 months the manager was never available. I will never give this gym my business ever again. read more

I would rate this gym as a whole a 1 out of 10, and that is being generous. The staff is very unprofessional; The manager Sean seems to be just as rude and unprofessional as the staff he is over. The staff will come and interrupt you during a set for stupid reasons. There is a lot of playing around/ horse playing with the staff that not only disrupts your workout, but also causes a delay in being about to check in. I have personally heard foul language from every one of the staff members to each other. I feel a target is put on you if you lift heavy sets or are actually there to work out. I have never in my life experienced a negative, unprofessional environment as I have with Planet Fitness, Macon GA read more

I've found Planet Fitness to be all that Mike R. and Thomas A. described. I've been a member almost from the beginning at the Macon location. Couldn't ask for a better way to spend $10 a month and am there 5 to 7 days most weeks. This is my first gym membership and sets a high standard for what I would look for if I ever move away, both in the care of the facilities and the friendliness of the staff. read more

Great monthly price. Friendly staff. Personal trainers offer advice at no additional cost. Place is always clean. Lots of cardio equipment. The biggest downside is they do not offer 24hr access. Somewhat limited on free weights, but plenty of machines. Overall a pretty good gym. read more

I got a membership a couple of days ago. Maybe I'm still in the honeymoon phase with this gym, but I have been nothing but impressed since I started going here! I usually work out at the gym at my college, which is a very nice facility, so when I came home for the summer I was a bit reluctant to try another gym. However, Planet Fitness has met every expectation of mine. The equipment is clean, and there is plenty of equipment so that there isn't a lot of wait time to do an exercise. The only thing I don't like is that their free weights increase in five-pound increments rather than 2.5, and progressing can be difficult when you're trying to jump up five pounds. Also, they don't have free-standing barbells. All of the barbells are mounted on stabilizing machines. This is great if you're doing bench press by yourself, but you can't go through the whole range of motion if you're doing dead lifts. Back to the good, though! There is plenty of space for everyone to spread out, and the space is organized so that I know which area to go to to work out a specific muscle group. The price is incredible for all the services that are offered. I got the black card membership, and I get unlimited use of the tanning bed, massage chairs, classes, personal training, and use of the gym! Finally, the staff is very kind! They always greet me, and answer any question I have. I am in love with this gym, and I will be sad to leave after this summer is over! read more