What could you improve? How about hiring adults instead of kids? I've been working out for over forty years, but I can't recall any gym worker actually going out of their way to harass me until today at the Hookset Planet Fitness. The workout went great until I decided to hit the Black Card amenities. The first session went well with the Total Body, but when I scheduled a session with the massage chair with worker Kai, after a few minutes of waiting for it to turn on, it was evident it wasn't scheduled by the worker. So, I went out and asked them if they could turn it on, which the next worker, Tyler, scheduled. I went back, sat in the chair, and lo and behold, it wasn't working a second time. So, I went out and asked them if they were messing with me, and of course, they said no. They scheduled me for the chair beside it, which worked. A minute later, a member came in and used the same chair that didn't work twice for me, and lo and behold, it worked for him. So I cut the session short To address it with the workers, their reply was, "Oh, that's weird." I said, "Weird? Yeah, sure, weird." I asked if the manager was around so I could address it with her, and they said she wasn't. I asked if she was working the next day, and they said no. However, I'll be going in anyway to see for myself because, at this point, all trust was lost. It's very disappointing because I go to the gym, do my thing, don't drop weights, I don't yell during my sets, and I don't say two words to anyone. Most of the time, I have my hat on with my head down, but some young workers feel the need to go out of their way to harass someone who wasn't doing a damn thing.
It's very sad and disappointing to have to go through that when all I do is mind my own business. Please hire adults who actually respect the members. Bad workers make the business not worth going to! read more