Disappointed and Frustrated Experience - ITS 2026 REALLY??? I want to be honest about my experience at this gym. (Vodden Street, Brampton) Unfortunately, the atmosphere here often feels anything but welcoming. One of the biggest issues is the behaviour of certain members--particularly older men--who frequently congregate around machines for long periods, chat loudly, and effectively hog equipment. (Like they own the place - Big bullies) It makes it difficult to complete a workout, and I've noticed many others feel the same way. This kind of behaviour goes unchecked far too often, and it creates an uncomfortable environment for people who are actually trying to workout. What's particularly disappointing is how little staff intervene. Time and again, staff seem hesitant or reluctant to approach groups that are clearly occupying machines without working out, instead leaving the area uncontrolled. For a gym that advertises a "Judgement Free Zone," it doesn't feel very respectful or managed in practice here. There are also facility issues that need attention: The women's washroom needs better maintenance--the faucets don't always run properly and require long waits for water, and the shower fixtures seem dated and spray water everywhere rather than offering a usable shower. The overall cleanliness and upkeep in the washrooms and showers could be much better. While this location is affordable and members may find value in it, the combination of disrespectful member behaviour, a lack of effective staff enforcement, and facility maintenance problems makes it hard to recommend if your goal is to have a positive, productive workout environment. read more

The Planet Fitness that is across the Cotsco is pretty busy in the afternoon, so sometimes you are not able to do your proper workout. But the part that I like most about this gym it's that it's open 24/7, so you can go anytime during the day. Overall, is a great gym by itself, given that the machines and equipment are pretty complete. read more

Planet Fitness Vodden Road in Brampton, is like a large peaceful oasis. The manager is amazing, she runs that place like a tight ship. Most of the staff, take such great care of the place, it is very clean, and sanitized frequently. It's not the newest PF, so it doesn't have the fancy, latest equipment. All the PF locations I frequent, are decent, but I would say the PF Vodden is the best. If a piece of equipment stops working, staff let management know right away, and it gets fixed quickly. Thats what I would expect, and they move quickly. Walking into PF facility, is like walking into a body-shop for the mind, body and spirit, because I walk away with a mental, physical and spiritual tune up. The atmosphere, we members create along with the staff, feels liberating. We have space to move around, no one is hovering over you, there is no judgement,and it feels like a place that brings you into your flow, and in an elevated state. It's so positive and real. I have gone to other fitness facilities, that cost a lot more money monthly, and yet they dont compare to PF. PF teams work together with its members to create an uplifting atmosphere. On any given day, I walk in, I am greeted with warmth in a welcoming environment. Those coffee or bagel days are great monthly events are nice to be a part of. Its a thriving community... that doesn't exist in other Fitness facilities from my 30+ years experience frequently visiting other gyms. I've noticed some PF locations also have free trainers too. Over the years, PF provides a place for me to challenge myself, and walking away with that feeling of, always getting it right, it depends on my workout, but its always all up to me and my efforts. Other days I do a less intense workout, get my heart rate going and steady. Some days I focus on strength building and stretching, bringing in all my focus and attention into one activity, and I can remove every single distractions in those moments. If I am in the mood, to watch an action movie, pro sports or want to watch delicious food being prepared, on the Food Network, I go to PF. Etobicoke. PF Brampton Centennial mall is my romance movie or pro sports place, if I feel like working out with a movie. Every PF location offers something special. I always walk out with a clearer mind, energetic to meet my demands after work for my home life. After visiting PF, I am simply prepared for what comes next. After a great workout, I am relaxed in mind, body, and when I am physically tired enough to get a solid full nights rest...its the best feeling. PF has contributed to me maintaining my own wellness, healing abilities and getting connected to my strength. Surprisingly I am enjoying strength training a couple times a week. Physically I have a less yet still plus-sized body, I am still busty, round (in some areas) shapely figure less heavier way more energetic compared to years ago and I just love it! I appreciate this body of mine even more after I leave PF, its awesome. On a superficial level, my skin and complexion maintains this healthy lively look after all those PF workouts, its a bonus. At a time when we are faced with a global pandemic, and our subconscious is going into this survival mode at times, we still need our workouts. I still go because I feel well, I want to maintain that state of wellness. I am vigilant with hygiene (wash hands properly, not touching my face in public). I take care, sanitize equipment, before and after using the equipment, and everybody needs to do their part. Being outdoors in the fresh air, and in nature is healing, so getting out for a walk or a run, or just playing at doors at any age, in my view is important these days. But if you can't do the outdoors thing, them go to PF, if you need this. I know myself, I need both. the outdoors and PF. There are so many invisible benefits that come from being a part of this community, taking care of mental well-being, taking preventative measures to keep you healthy, and a level of self-care. In my experience, Planet Fitness is a contemplative practice. This is more powerful than any conventional supplement or medicine to boost your immune system and hold the belief systems to maintain overall good health and keep us well. Please don't get me wrong, there is no immunity to coronavirus 19, I am exposed to the same risks as others. But why not use the best tools and resources to improve and boost immune systems, enhance our belief systems, tap into our own healing, de-stress, feed our primal social needs even while quietly working out in silence. Above all PF has kept its promise, its a completely judgement free zone and is made up of people from diverse communities, I can see my tribes when I walk in, as Shondra Rhimes would put it. Everyone is welcomed. PF is by far the best choice to nurture well-being at wellness, I recommend it to everyone. Thanks PF teams! read more

To: Planet Fitness, I am a 72-year-old senior citizen who has been frequently working out at Planet Fitness for the past six years. I chose this gym for its judgement free atmosphere, plethora of exercise machines and kind & helpful staff. During my six years I have always had a good relationship with staff up until October 26, 2022. On this date I went to my local gym on Kennedy and Vodden Street, in the Centennial Mall, in Brampton, Ontario to do my workout. I was in the 30-minute express workout cubicle by myself at around 1:30 to 2 p.m. doing the leg curls when a staff member plunked down a sign at the entrance of the cubicle. I had already been there for the past 10 minutes and on my last rep trying to finish the workout when the staff member yelled "everyone out!" When I looked there were only 2 people waiting for the class. As a senior I was trying to do my last rep as quickly as possible and leave the area so that the class could commence. This big hulking brute of a staff member approached me and told me that "I needed to leave now!" I tried to calmly explain to him that I have one more rep and to let me complete it and I would be gone. He told me in a more hostile tone that I needed to leave now! I tried to reason with him and explain that I am an elderly person who has a mobile impairment, and it takes me a bit longer to complete my rep and get up from the machine. However, my explanation seemed to make him very angry. As I struggled with getting of the machine, the staff member decided to intimidate me by invading my personal space and sitting on the bench where my upper body would have been.I have never felt so discriminated against, embarrassed, and unwelcomed. Before I exited the area he said, "report me, my name is Hassan and I have been here for 15 years."The whole ordeal made feel afraid that I would encounter Hassan and be bullied again.I am not only writing to complain about this experience and the Planet Fitness employee abhorrent behaviour, but as a retired employee with the Federal Government for over 35 years of service I would like to offer 2 solutions moving forward: 1) Place a sign in a prominent area at the entrance of the cubicle stating the times that class would be in session. 2) Place a leg curl machine like the one in the cubicle on the main floor. read more

Decided to join this gym a few weeks ago because lets face it, you cannot beat all the services they offer for $24 per month. Their is a ton of equipment so even in on peak times you can certainly find yourself a spot in any section. Now, I don't use the weights, so I'm not too knowledgeable about the availability of those sections. Paper towel is not always re stocked and that is one of the reasons why I gave this gym a 3 stars. Their are certainly enough employees working in any given shift that their is no excuse for this. The tanning beds are very good and the bulbs are regularly replaced. I cannot say enough about the Total Body Enhancement machine. I use it 4-5x a week and I have already seen results. I wouldn't say I work out for long, but using this machine is shrinking my body fat at a rapid pace. Also, you cannot beat the fact that they let you bring a friend. My husband always comes with me, so it's a bonus! Another reason I didn't give this place a 5 star rating is because of the customer service. Their are only a couple of employees that I've seen that are upholding their positions as far as greeting members as they walk in and leave and just being professional and polite. I always say thank you when I come out of the tanning and I usually don't get a response, or if I do, I get a mmm hmm.. Most look miserable to be there. One time I arrived and one employee was chatting with another employee. They both saw that I was standing there to scan my card and they were both taking their time to finish their conversation before they got to me. Really? Definitely not the same experience I receive at the Dundas St W location.. Lastly, I'm really not too fond of the area. Not the best part of town. This gym is a win win, like I said, nothing will beat the price. Even though I would say that I don't completely feel welcomed here by employees, I still wouldn't choose any other gym over it. Even though it's a gym that cannot be beat price wise, I feel the employees definitely need some re training in customer service and just basic manners. read more

This is nothing short of harassment. I brought a guest with me. They signed in. We went to the locker room. Next thing I know one of the staff members came to the locker room and asked my guest to go with them. Thought nothing of it at the time. When guest came back to the locker room they were literally in shock. Staff asked guest to put their phone number down because guest didn't write it down on sign in sheet, but the way did it, they bullied my guest. I went to sign up for a machine. Same rude staff member was at the counter. Without even looking at me and while looking at their computer, they asked in an extremely rude voice "can I help you?". I later went to the front desk explaining the incidents to another staff member. Cancelled my membership. Specifically stated why I am cancelling the membership. It was not noted. It just stated "cancelled". I will never go back there. read more

Surprised to see so many negative reviews for Planet Fitness. I may have just joined but I've been really, really impressed. When I first came in for the tour, I was trying to find the "catch" that made it so cheap. I could not find one. For $20 a month you are part of a 24/7 gym with unlimited tanning, massage chairs, and massage beds. The gym is staffed 24/7 so you don't have to tan during limited staffed hours either. Running a tanning bed is expensive! How do they even make money?! You can also bring a guest every single time you work out and you get half price drinks so can get a big 700ml cold water for $1. Not bad at all. Must be a crazy long term contract or cancellation fee, right? Nope. You just have to cancel 10 days before your bill date. Goodlife requires 30 days for some odd reason PLUS their $99 cancellation fee. You can also go to any Planet Fitness location, including in the States. So I figured they obviously won't have classes. But they do. I've yet to use any of them so far but the fact that these exist is crazy for a gym of this price. Staff are everywhere. In my times there so far, I've seen staff cleaning machines, the water fountain, etc. They ensure everything is kept well maintained and the gym is beautiful as a result. As an aside, I love the purple machines! The different circuit rooms are also really cool. I know Goodlife on Main had a similar "circuit" but having it in its own special room with light cues? You can't beat that. All in all, I don't even understand how this place functions. I used to work at a small community gym and so know the costs of running a business of this sort. Offering memberships at these prices does not make sense to me at all but I am not asking too many questions. Pretty much, if you're paying $10-$20/month for a membership here and you don't think you're getting your money's worth, you are a crazy person. read more

Dunno why the hate on this place. Everything's clean, everything works, the only machine I ever saw out of service was fixed in a few days time. People are going to a $10 gym with $60 gym expectations. The only 2 employees I've ever seen there are very nice to me. They'll talk to me for several minutes sometimes on my way in or on my way out (if they aren't busy with a line of customers, which I won't pretend don't exist) This gym is very busy and very crowded at pretty much all times of the day. Probably more people here at midnight than would be at LA fitness or Good Life at 7pm (used to go to both). There's also a lot of people who come in groups and seem to "hang out" around workout equipment without actually using it. But none of these people have ever given me a hard time when I asked them politely to move. The employees can't be totally to blame for members coming in and screwing the pooch. Lastly- the biggest con people seem to mention most is the lack of heavy weights / free weights and small weight training area. I feel like if you really need something more than a 75 pound dumbbell, you probably already belong to another gym and this place may not be for you. I was leg pressing 600 lbs on the 45 degree machine. And I didn't even need to steal plates from the squat rack. Is that not enough? Only the most elite of athletes can honestly say they can't make what weight equipment they have here work for them if they tried. And I doubt those people are all concentrated in Brampton. Sounds more like a preconceived "bro" mentality that I'm glad this place doesn't endorse read more

Stay away until the novelty of a new gym opening up wears off!! Ive gone five times since Thursday and ive walked right back out three of those days due to the place being extremely and overwhelmingly busy. I arrived tonight (tues) at 10pm thinking it wouldnt be as busy....I was wrong...the place was jammed packed and ppl lined up out the door to sign up as was all the other days i went. I waited 30mins for a machine...i eventually left at around 1145pm the place was still pretty busy and there was approx 15ppl waiting in line to sign up for the gym. Due to the gym being extremely busy the area itself seems quite small (makes me wonder if there's a fire code capacity violation!)...the machines are too close together, there's not really any floor space area to do some workouts, the dumbbell area is small. With respect to what the gym offers and what its envision is....its geared more to gym newbies, no judgement, budget friendly etc. People are coming in who have zero gym etiquette. People slamming machines/weights around, not picking up after themselves, not cleaning machines after usage, not wearing proper footwear or gym attire...i could go on. The gym is in a shady part of Brampton...so lock your car! Tonight I saw kids...yes kids running around...playing around on the machines...parents nowhere in sight Ladies change rooms have been dirty...puddles of liquid on the floor, overflowing trash, garbage on the floor. Change room is quite small. Showers are okay but no shelving, hooks etc for your items. I never see staff on the floor whether theyre simply walking around or engaging with its members (i'd rather be left alone, personally) but with its specific clientele i would think some staff would be around to assist their members who need some guidance on how to use machines, proper form etc. Im not really a gym newbie myself, so i try to help if i see someone who may need it. The staff seem okay, but theyrr not very welcoming or engaging...perhaps theyre overwhelmed with all the business?! To me they seem like sales people selling you memberships and wouldnt surprise me if most of them dont have a back ground in health and fitness. They have classes, i havent tried them out yet...you have to sign up previously as its a max of 5 people that can attend.....and im not sure where they would even hold these classes. Not sure the quality of them and the individual facilitating them...i havent seen any trainers anywhere. Overall, i give this gym a 2.5/5...i understand its brand new so everyone needs to check it out. The gym needs to figure out what works and what doesnt with daily operations. If you're a gym newbie, this would be a decent place to start...if you're a hardcore gym enthusiast this place isnt for you. If you're thinking of joining...id wait until it slows down a bit! read more

I like the gym. It's new, equipment is clean. The personal trainers walking around for your convience is an awesome feature. I love the zero tolerance for critics rule, all the customers seem to adhere to it, BUT, your female staff members behind the counter are horrid and definetly do not reinforce it. I'm a young girl in my 20's and I'm pretty fit. Yesterday I caught them giving me stink eye and obviously talking about me when I was using the treadmill. It made me feel so uncomfortable. I dont even want to imagine the attitude they might have with someone who is out of shape. Please give them more work to do so they're not standing behind the counter in groups of 3 poking fun at your customers. I want to feel like I'm at a gym when I go, not as if I'm stuck in my high school cafeteria with the "Mean Girls". read more

I wanted to go a few different times (during different hours) before making a review. In short... I really enjoy this gym! It's clean, there is a ton of cardio equipment and the price is right. I pay $20/month so that I can bring a friend every time I go - this is great for couples as we both don't have to sign up and I can bring other people too. The 20/month gives you access to the spa equipment but I haven't tried that out - I will update my review when I do. There is always cardio machines available even when it's busy - in fact I haven't ever had the issue of getting two beside one another for my husband and I to work out side by side). Keep note that I mostly only go for the cardio machines. The weight machines can fill up, but there is usually a few open. Some of the staff are friendly, while some others definitely could even just pretend they want to be there. Overall I haven't had any issues with the staff though. If you're the type to slam weights they will call you out for it though with their alarm. Check in is quick and easy - always a staff member at the front desk. The no judgement is true 98% of the time. I'm a big girl and sure it might look weird seeing me at the gym and I'll get the occasional person who is rude and gives me a dirty look - but in reality 1 out of 50 isn't a big deal. Haters ;) I'm really happy I joined - it's great for people trying to get in shape. You may feel the need to upgrade to a different gym if you're a gym rat though - their weights don't go super heavy and it's more or less a cardio gym with some circuit options. read more

First, you should know you get what you pay for. shouldnt expect high standards for a gym that's $10 for a month- that's 2 subway sandwiches. if you want access to cardio machines, this is a great place; there are rows of treadmills and ellipticals and some stationary bikes. If you're looking to bulk up, maybe you should look elsewhere. If you want better accommodations, buy a membership at the brampton recreation centres, there's one 2 blocks away (membership would work at all rec centres across Brampton), and most of them have gyms that aren't busy because no one really knows about them, everyone goes to goodlife fitness so they can carry around their goodlife fitness duffle bag lol dont join if you're not 100% sure. gyms and cancellation fees are annoying. read more

If I can choose zero score, I will put zero. The staff who work there are so rude, and they don't care about old memberships. Now that they have new members joining their training course, they took most of the rooms to do training, even some rooms that are not for training. I was in one of the rooms that is not used for training to do my exercise. The guy who works there was talked to me very rudely and told me that I need to leave this room. He said this is a training room for a class. I told him that this is for all of the membership to use and there is no sign to show this is a training room only. So I asked why I need to leave, That is when he stopped that my exercise by putting his hands on the equipment that I was using! There are two rooms for training, and I never go those rooms, even when there is no class there because those rooms have a training sign in front of them. I will never go back to Planet Fitness or any of their locations. I already canceled my membership and will tell all my friends and family of my experience here. If you want rude customer service, then this is the perfect place. read more

PROS: From my experience, Nathan, Dwayne and Stephanie are the best staff members in terms of customer service and attention to detail. In order, Nathan should be the manager if he isn't. He greets you with a smile, does a fist-bump to virtually every member who walks in and is genuinely nice with people. Stephanie is as cute as a button and has a warm energy to go with it. Dwayne (sorry if I spelled your name wrong) is quiet but approachable and immediately likeable. CONS: I cancelled my membership only because a new fitness centre opened up about 5 min from my home. Planet Fitness in Centennial Mall is 25 min away from where I live. I only joined because my buddy was a member there and he wanted a workout partner. Here's the worst part of my experience: On my last day, my gym bag, car keys and winter coat were STOLEN right from my locker! I wish I was making this up. In the men's change room where all the lockers are, as I was unlocking my combination lock another member had to literally look over my shoulder to see my combination. Again, I wish this was a joke. After my workout, I opened my locker only to find NOTHING INSIDE. I spoke to Rex, one of the staff members there at the time and filled out a theft/stolen items report. Rex is a cool guy but he's not sincere, at least at the time of this writing. If he comes through I will correct what I'm saying. He told me he would go over the security video and "for sure" call me. It's been three days now and I've not received a call. He talks a good game but doesn't deliver. Very disappointing Rex, at the time of this writing you are FULL of IT REX. I went the next day and Rex said he just got the video footage and it's an hour and a half long based on the timeline I gave him when the theft occurred and he said he would call me. Again, it's been three days now and I still haven't heard anything. I'm resigned to the fact none of my stolen goods will ever be returned - to be honest, all I want back is my car keys, the A-hole who stole my stuff can keep the gym bag and my coat.....which leads me to question. What loser idiot signs up for a gym membership and then steals from fellow members?? Planet fitness is admittedly located in a bad 'hood so I guess I shouldn't be surprised there are low life's who live there. Other than the good staff members I mentioned at the top of this review, my advice to you is if you decide to join, make sure NO ONE is able to see your lock combination because you will be in for a rude awakening by having your stuff STOLEN. Bloody hell....all that said, I joined a new gym that's much closer to where I live and in a much nicer area of Brampton. Other than a good bye to cool folks like Planet Fitness staff members Nathan, Stephanie and Dwayne, good riddance PF....F U! read more

I live in Brampton and heard that their next location will be opening up soon at Kennedy/Vodden? I live up North West area and it's quite a drive but thought I go check it out anyway. $10 or $20 a month sounds too good to be true so I went to their pre-sale office..and what I found out as reality: $35 joining fee $35 once a year admin fee? For what I have no idea and the girl helping me couldn't explain it. $20/month with no term contract. Oh and I asked if I could pay cash or debit up front and was told NO? To me that's weird as I've been burnt by gyms before. Some reviews of Planet Fitness US say they constantly over bill. So basically: $240/membership and $70 for the extra fees...that's actually $310 out of my account for a year for a bare bones gym that has very little free weights, a culture of knocking down those who are serious about working out and blatant disregard for actual health with this 'pizza monday/bagel friday' stuff??! I prefer the smaller type gyms ie. Anytime Fitness/SNAP Fitness brand any day for only a slight bit more and way less crowded, way better equipment and a bit more courteous to those who actually want to workout by having free weights, squat racks and machines I can actually use. And it's never busy when we go. I think we'll stay put as we enjoy where we are. My wife takes hot yoga and zumba and this facility won't offer any classes whatsoever so she's definately out!! Mike N. read more

I really wanted to join this gym, but unfortunately the only payment method available is direct payment from my bank account. I was hoping to sign up for a PF Black Card membership, but after scouring their website, and calling the gym, they only accept direct payment. Regardless of how good or poor the gym is, I will not allow them access to my bank information. read more

Rest of the staff is good except the manager her attitude is too bad even unfriendly to the customers.

The gym itself is decent however the management at this gym is a joke. There is never one on site no matter what time of day I come in or call. I find the morning staff to be very friendly and helpful to the best of their ability. Afternoons seems to be ``green``, lacking basic customer service skills. Basic ordering skills seem to be lacking. One is expected to wipe down their machine after use...How is one to do this if the club is out of paper towel. This has happened on at least three different occasions. The fridge of waters, juices, Gatorades and Muscle milks is regularly out of stock. One should not have to ask the staff to fill spray bottles or to put out paper towel. This should be regularly checked and completed by staff. Bathrooms are dirty. Garbages are full and/or over flowing. Showers are dirty and full of hair. Locks on bathroom stalls are missing and have been for months now. Air circulation is poor. Two big fans circulate stale air through the gym. The studio rooms don`t seem to get any circulation and tend to smell very badly. Gym needs to get their sh*t together and it could be a great place. read more

In one word....small I was under the impression they were giving away money... had to walk sideways just to get to the next machine. So many people, so little machines. May as well do your warm up or cool down in the parking lot, all machines are used... Planet Fitness buys the location (Zellers store) and then uses less than 1/4 of space. What are they doing with the rest of the space? read more

Definitely better than I was expecting. Just needed a place for cardio when the weather gets crappy and I've got it. $10/mth, $1signup fee and $29.95 yearly fee...oh yeah and no contract. read more

Although the gym is very busy, it is well maintained. And staff arent too friendly. If only I didnt need to sign in *sighs

The only thing i have to complain is i have been a member with them 1 year , the other day went there with my daughter she liked it and sign up for black card .for 19.99 .i went the next day to upgrade my membership to black cared one of the staffed member said prices have changed to 1 dollar down 24.99 pl tax i told them no thank you later went home called other locations in mississauga its 1 down 19.99 pl tax so i rather go to other location sign up so i dont get it they are all the same business but different prices . not happy member read more

Very nice and clean gym. I find that the staff are very nice overall. I enjoy that they are open 24/7 and that I can also go to any location I would like and bring a guest. I do not like the direct bank payment method, as I prefer to pay through credit card but overall I would highly recommend this gym. read more

First off, 10-20$ monthly is Unbeattable.PERIOD. If you are focus on your goal, the price doesn't matter. I have been to many gyms in my life and what I need most is to keep my change in my pockets!!! To all the people that complain about weights not being over 75 lbs....why would you even sign up there?! clearly, the average people working out don't use weights above that unless you are seriously trainning for competitions etc. I haven't been a member too long, but so far my problem is the damn crowd!!! I am now convinced not a single person go to work in Brampton!!! this gym is a full house all day and night!!! I've always been able to access the equipments but I love working out without the heavy trafic, people watching & noise. The staff so far is ok, on my tour, the girl seemed so damn depressed to be there lol no smile, no expression nothing...I have seen her a couple times, still no change. A walking dead, that's a bad look for greeting people at the front desk. Since I don't care much for that, I still think it's a great place to go. I just wish this gym was bigger or that they would stop taking new members for a while lol yeah...not ever going to happen! read more

I am the owner of the Champion Boxing Club. I have had memberships in the past at Goodlife, Premier, Yorkville, Macks Gym and now I am a proud member of Planet Fitness in Brampton. I have been working out at Planet Fitness approximately five days a week since they opened with never a shortage of equipment or weights. Out of all the gyms I have attended, it is the cleanest from the washrooms right down to under the treadmills, dusting and wiping down of equipment you will always see staff members cleaning or vacuuming. It blows my mind at how many spray stations they have fully equipped with spray bottles and paper towels. They gym is very well organized and all of the members wipe down the equipment after using it. I have recommended to all my boxing students who are interested in strength training to join Planet Fitness. Out of all the gyms I have attended the air quality is the best. I find that the other members are respectful and very friendly along with the stall especially Greg who brightens our day with his cheerful and friendly manner. read more