BEWARE!! I have been charged twice for books they say I did not return,only to find the items on…read moretheir shelf. 1st time was a $70 video set & 2nd time was for a $20 book.No apology,only scolding from director.2nd time I was sent to collections.When I said I was upset my credit was being being threatened for their mistake,I was told there is no reporting to credit agency.I then asked the "Director","So what is the purpose of the e-mail from collections? Intimidation? To which the "director" ,immediately & without hesitation,replied "YES"! This is 2 incidents within 1 year. Beware that they do not charge you for lost materials,that they are losing themselves.Laziness & incompetence should not be tolerated.

Had a terrific experience with Sarah at the front desk. Needed to find out how to get ebooks. She…read moretook the time to show me the apps I could use and waited while I actually checked out the book. Customer service that goes well above and beyond.

Good solid library. The people that work here are helpful and professional…read more The place is clean and orderly. Fountaindale has everything one needs in a public library. I will be back to study & think,

Super beautiful library with a unique array of items available for checkout. Libraries are always…read morehelpful and respectful. Personally, I love their collection of vinyl records.

Shitty wifi and too many kids. Nowhere cozy to sit and study either. Love a good library, but this…read moreplace isn't one of them.

Wow. This is a big new shiny public library. The selection of materials seemed really good and…read morethere were lots of computers. I saw staff readily helping patrons throughout the library with multiple service points. I was here for training in there computer lab and the librarians extended us every courtesy. I'm jealous that their community invests so much in their libraries.

Such a wonderful library! I love this library - has great librarians and staff, they host lots of…read moreevents and activities and have a wonderful space. There is also a really big kids area with small toys and books. The library is clean, has great meeting space that can reserved and ample parking. visit this library whenever you're in the area!

Friendly helpful staff clean organized will love to come back big nice kids area and a lot of…read morecomputers

This library is beautiful! It's clean and the staff is always friendly. Their books are in great…read morecondition and the children's area is so nice. I spend a lot of time with my children here.

LIBRARIES ALWAYS GET 5 STARS…read more................ the oswego library is nice, clean, quiet, and friendly.

Leaving a one-star review because of the ridiculous "no sleeping" policy at White Oak Library. I…read morehad my head down while sitting upright at a table, listening to a lecture with headphones on, and was told I couldn't have my head down--even though I wasn't lying down or disturbing anyone. This rule is overly strict and targets students trying to study or concentrate. Librarians should focus on maintaining the facility and supporting patrons, not nitpicking harmless behavior. A library should be a welcoming space for learning, not a place where students are harassed for quietly minding their own business.

I went in to the Library to see if they had a shelf for Local Authors. They took my signed book…read moreand within two weeks it was on their shelf ready for all to borrow. Their service was top notch. Also, I went in to search for a book the had a few questions. The woman assisting me was very quick to assist me.

THIS is how modern day libraries should do it. Events for all ages, they do a Star Wars Parade…read moreyearly, and I'm sure they have a lot more going on as I talked to a photographer of theirs and they even hire a social media person laughfingly, but good enough. They have a great library with alot of connected museums nearby and good flyer management. It's the way of the world now that in this digital age where people are so seperate and distant from eachother, places like the library have to bring back that social connection amongst people cuz without that there really is no valuing of knowledge, even in things like books. So keep on doing good Joilet Library, and may the force be with you.

I am a library geek. I might not go as often as I would like but I enjoy this branch. There are…read moremany librarians who have assisted me. All were pite, knowledgable and friendly. The hours are great and I appreciate the programs for adults. If I were able, I would be here 5 days a week just to do research. I am a member of the "Friends of JPL" but due to circumstances beyond my control, I cannot participate. I hope to change this soon. They offer so much for us that if you believe you are lacking in service, it is probably because you do not realize all they offer, IMHO.

the website is simply pain in the neck . About time the web page is set right . no matter how…read morecorrectly one enters the bar code etc it does not accept that . please ask the website admin to remove glitches . working on line for lib matters is sheer waste of time

Hey all you complainers about kids: what do you expect? We take our children to the library to…read morecheck out books to bring home, enjoy, learn to read, study, do homework, spend quality time with themselves, others, and so many things. Some of my best memories are of my neighborhood library.

I came in to find some books for me and for my 12 and 15 year old. The staff were so helpful…read more Steve was awesome. And I feel bad for not getting her name but the children's Librarian with short light brown hair is so kind and helpful. Made my day. Haven't been so a long time but I will definitely come back more often because I forgot how soothing the atmosphere is.

I would highly recommend this library. Great area. Good people overall imo. Look forward to a visit.read more

Do not go to this piece of shit library. 1. The library…read morestaff are loud as hell talking loudly all the time, their phones are loud. There is no quiet area at the computers 2. The people who use the computers use it like they're beating up a person 3. The internet sucks and doesn't work or is very slow. Save yourself a headache and go to Nichols library FUCK NAPERVILLE LIBRARY

Is this a library or a Kinder Care?…read more I was a little disappointed that this place seems to cater to little kids with no signs of parental figures, on hand and foot since this place is within walking distance from my house (well, if I weren't so lazy it'd be within walking distance, that is). The entire huge first floor is all children's books, pics, readings, etc. It's really a shame since I have no need or room for anything child appropriate in my PG-13 plus life. The lower level is for adults and young adults and had a pretty limited selection compared to the Nichols library in downtown Naperville though I was pretty impressed with their CD collection and books on cd shelves, of which this location had cooler stuff. I defo wasn't a fan of how cramped everything was in here... there's no way it's handicap accessible, that's for sure. Seating here is kind of hard to come by so if you're planning on meeting up with a study group, get there early or whenever libraries have off-peak hours so you can stake out a spot. I sat in the empty desk area off in a far back corner with really low lighting. The kind of place library murders happen... if there is such a thing as library murders outside of stories in books at the library. I will be back since it's close to my house and because I have to return the stuff I took out at some point. I don't need another $7 late fee like I got for not returning The Crow for 4 days after the due date... like anyone else was going rent it anyway.