I called for a tow and I was quoted $100 I told I would be paying with my debit card and nothing…read morewas mentioned in regards to fees. When they brought my car they told me they drove it up, wish they called to tell me it was running bc when I called it wouldn't start. They dropped it off charged me $150 plus 3% for using my card. So way more then I was told on the phone. Overall terrible communication to no communication. Overpricing and changing the price after you use their service. So I don't recommend unless you're prepared to fight on what quoted versus when they arrive. They gentlemen who took my call was very nice hence my higher review

Good tow service, prompt and communicative. Tow was a bit expensive ($135 for less then 2 miles)…read more All their trucks are flatbeds so rest easy knowing your drivetrain won't be worn in the process!

This morning had a flat tire, our tow truck driver Aaron was great! Very polite and very kind…read more making my morning better need more people like Aaron in this world! thank you

I was in a difficult place for a break down. The folks on the phone said 20 min. He called me in 5…read moremin and was there in 15 minutes. His main concern was MY safety . Outstanding customer service and care. I believe his name was Muhammad. If we take time to complain, we should spend more saying Thank You!

Absolutely awful human beings, They put the wrong air conditioner in my car it worked and it ran…read moreuntil it shredded the bell tough 8 months later causing $1400 worth of damage. I called them and told them they refused to pay me back they wanted to do work for free instead and the owner the front desk woman gaslighted me by blaming me I'm not sure how that was gonna work out in her head. Took them to court I won hands down but of course he had to keep dragging it out so he can wait to pay me. That man had since February of 2023 the judge gave him 2 months to pay me and he still won't. Besides the fact that they're ignoring me not acknowledging any of the communications. What a terrible business.

Great friendly fast service have been going to them for years local and fairly pricedread more

I came to buy a truck and the pasta was very quick. Although I did emphasize I had to be in and out…read moreof there pretty quickly due to nursing Bradley and Jack Garcia made it happen and we're very kind and thorough. Financing was a breeze. They offer lifetime free car washes when you buy a vehicle from here. Everyone was very pleasant highly recommend this location

My work truck had a brand new engine and transmission put in. The truck engine stalled out on a…read morecall and I had to get it towed to the nearest dealership which was Jack Schmitt Ford. They had it a week and said it was fixed. I picked it up and two days later had the engine light come on. I had to wait 5 days for their schedule to bring it back in. I dropped it off on a Friday and called Tuesday morning to get an update. I was told I'd get a call back before close. I got nothing. I called Wednesday and left two messages with no response. I called Thursday several times, each going to answering machine. I finally talked to Sam on Thursday night and he promised me an update Friday (a full week later). I got a message Friday that he had no update. After several times calling on Monday (10 days later), I left a message with the lady at the front desk and asked her to please have someone call me back. NOTHING. If this is how you warranty Ford trucks, it is pitiful! I just got back from having to drive 45 minutes out of my way just to get an update. I was told by Sam that he didn't even know if the truck had been looked at after 12 days and it might take a MONTH to diagnose. My guess is they just don't want to do the warranty work. Horrible customer service.

I had a dashboard warning that my engine was overheating and needed to be shut down as quickly as…read morepossible. There is never a good time of day to see that, but it couldn't be much worse than 4:45 am. Chauncey was able to respond to where I had coasted (downtown, near the Cathedral) and tow my car to my preferred shop. He was quick enough that I still was at work by 7 I hope I never need to call him again, but I have his number programmed in my phone, just in case

Were able to come out same day and quickly tow away my old car. I couldn't locate my old title, but…read morethey can take it without one.

So, had a battery that went dead and I bought one from a local shop but they didn't have time to…read moreinstall it. Went to NAPA and they wanted $60 and said it would take a half hour and the couldn't do it same day. Called AAT&R and they said come on by and they'd do it. It took the guy about 10 minutes and then they wouldn't even let me pay for the service. I know where I'll take my towing business if ever needed. Thanks folks!

My car wouldn't start. The battery was dead. I called Alton Area Towing around 6:30 a.m. The…read moretechnician arrived within 30-45 minutes. A nicely dressed young man very polite and friendly greeted me. He had the car started in about 2 minutes. I have added this service to my rolodex and will recommend them to my family and friends.