I was a patient here for several years (7?) and felt good enough about what they had to offer at the time that I sent some of my friends and family here as well. I chose specifically to go here and to pay out of pocket hoping to get better care than what OHP offers. Out of the blue, with no discussion, I was sent a dismissal email firing me as a patient. I responded to the email to get clarity on why they were firing me, and was not responded back to. This left me in a difficult place as I had some pressing dental needs at that time that I have been unable to address as I haven't yet found a new dentist that works for me.
In addition, when I called to get my ozone tray from them, which I paid $1,000 for, they told me they did not have it and that it was meant to be "disposable" and said "maybe the item is in the attic somewhere." I would not have paid that much money for a disposable item. When I purchased it I was told I could use it forever. The $1000 came with the device and a few treatments, of which I wasn't able to do. So they blatantly took that $1000.
When I spoke to the front desk staff to try to get some answers, she told me that she had "gone through my file" and could see that there had been a "difficult relationship for a long time." This was news to me, as far as I knew I had established a good relationship with the doctor and other staff. I felt concerned and offended that there were some form of non medically necessary gossip written about me in my chart notes. This feels unprofessional and possibly violates HIPPA Compliance, and definitely violated my sense of safety of doctor patient confidentiality.
I do have chemical sensitivities and this was always discussed openly, but I wasn't aware I was being judged for this disability and any requests and needs I had around this. I can only assume, since I wasn't told, that this has something to do with it. Hence, if you have a disability or any different needs, I cannot recommend this as a safe place.
In addition, the last filings he did for me 2 years ago failed, and I will need to get them redone.
I feel disappointed and shocked that a clinic and doctor that I had trusted for a long time and established a relationship with treated me so callously in the end. I feel concerned and embarrassed that I ever sent friends and family here and I can only hope they are treated better. So, unfortunately and with a heavy heart, I am not in a place to recommend them anymore. read more