You can get an enjoyable experience every time, well almost every time…read more Very helpful staff and aim to please but due to staff shortage and high attrition rate, the service experience suffers especially within the pharmacy section. Things are not always bad but also not always great, the importance is in the attempt to make them better.

After moving to the West Island a few years back, I had transferred my file here since it was close…read moreto my house and conveniently open until midnight. It all goes downhill from there. My review is strictly based on my experience at the prescription counter/pharmacy section. The wait to get a prescription filled is oddly long regardless of what time or day you visit, having waited a half hour on more than 1 occasion with barely any customers present. They used to have great staff at the counter who were professional, and kind but now the staff has completely changed and they are rude and very unpleasant to deal with. Every single time I go I witness an unpleasant exchange of words between a staff member and a client, not acceptable. They have also made errors in entering my insurance information making me have to pay upfront and return for a refund after my insurance company confirms that my coverage is active, but staff incorrectly entered my birth date or coverage info, and then of course returning for the refund I got attitude from the staff member and no apology for their error. Tired of dreading going to pick up a prescription I finally switched pharmacies and what a difference. I've even called and left a message for the pharmacist when switching my families file to another pharmacy to speak to him about my concerns and as expected, never got a call back. Funny thing, when I called the nearby Uniprix to switch my file they automatically guessed which pharmacy I was transferring my file from, guess I am not the only one!

Pharmaprix in Quebec, is the same company known as Shoppers in the rest of Canada. The chain based…read morein Toronto, Ontario. It has more than 1,300 stores in ten provinces and two territories. It's difficult not to walk around the city without not running into one of their stores...this particular one on St Catherine is similar to others...large cosmetics section, with a good selection of men's grooming products...large drugstore aisles with shampoo, soaps, etc. Nice easy self checkout registers make the trip easy and quick.

just left with a 4 pack of oikos yogurt that are 4 days going on 5 past the noted expiry date…read more greedy or just plain ignorant????

Thanks to all the great staff ,you have a great team! I am…read moregreatfull for the attention the patience of the owner the phamacist She is calm soft and caring, sorry my english is not very good. By phone or in person they provide the best service ever,they know custumer service

A busy store that is usually well stocked. Lineups tend to be rather long on weekends, a few more…read morecashiers on Saturday would be nice. Otherwise a good store.

Clean and well stocked drugstore in the Cote de Nieges section of the city. The cough drops were…read morevery expensive compared to what you would pay in the US at a CVS or Walgreens. They had a nice section of over the counter products, beauty products, oral care, etc. The staff here was super friendly and very smiley. Nice experience.

If this pharmacy can be avoided, I strongly recommend it. The absolute worst experience. The RX…read morecounter has some very rude people. Not helpful at all. three ladies behind the counter chatting, while I waited at least 5 mins to ask a question. I will definitely not be going back there.

Familiprix Nathalie Turgeon is fantastic. She is a tremendous pharmacist and person..........very…read morekind, compassionate, knowledgeable.....just and all 'round super person and top notch pharmacist. She goes out of her way to help you when you need it and really listens to her clients. I am very impressed with this, as it is not something you get in other pharmacies. Her staff are great, she has taught them well, it always comes from the top, and Nathalie, being a top notch teacher and pharmacist really knows her stuff, and how to deal with clients in a compassionate way and helpful way, shows her staff how to do the same. I have been with this pharmacy for a number of years and live a little bit out of the way from it, but I won't give it up as it is truly a wonderful pharmacy with a superb owner/pharmacist, Nathalie Turgeon. She is wonderful.

I have a really bad cough and was looking for Buckley's. Their site says 24hres…read more I drove 18 km at 5 am only to find out they were closed until 7am I am very unhappy

What kind of respectable establishment does not carry the Munchies Chips? How do you get off…read moreselling snacks and ships and do not even carry in stock the best chips of them all. I have been a weekly customer at your branch since opening, and the one time i went out of my way to give you my business, even though the dollar store was closer, i was responded to with an abrupt "NO" when asked if my favourite pharmacy carried my beloved chips. I will not be returning to this branch!

I took a parcel with the right address and postal code and was told that the code was wrong and the…read moreemployee changed the postal code. I rechecked it with customer service and the code was right. Called them back to correct the code. The employee cursed at me and was irritated. Her boss told me that she also had seen that the code was wrong. After realizing that they had entered the WRONG numbers they never apologized and ask me to step aside so they could serve others. That took one hour and I left feeling abused.

You know how it feels when you are bothering someone? So that's how I felt when I was buying some…read morepain medications. I asked the technician to show me some non prescribed medications (that are still on their side of the pharmacy), the lady kept doing her things. After, I tried to make myself more visible I said:"excuse me?!": the lady raised her voice right there and told me me to wait. I have thought that maybe the lady is having a hard morning, so I requested consultation with pharmacist regarding the stomachache. I asked my question, the pharmacist was rude and.mean looking, plus at the end he didn't recommend anything. Anyway, it is not the pharmaceutical lab I would've recommended The most ironic part is that the cashier at the door was very nice and welcoming Usually, cashiers are mean and cold, while pharmaceutical lab staff is suppose to be welcoming (so sick people wouldn't have to deal with attitudes on top of bad health)

We are visiting from the US and needed medical attention asap for a family member. We walked in and…read morethe pharmacist was super helpful and spoke fluent Chinese. Definitely eased our concerns and addressed all our questions kindly.

We are visiting from USA. My husband forgot an important heart medication and having had a recent…read moreheart attack, we were worried. The pharmacist overheard us asking questions and quickly gave us 3 options to get the medication. We chose option one and had the medication in about 30 minutes. We are so grateful! Five stars!!!