Went initially with family, on a Friday.
7pm reservation…read more
Although busy, we were handled quickly.
The food was fantastic and we were checked in on regularly. Three salads, an olive appetizer, two beers, bread, three pizzas, one dessert, all nailed perfectly. Server even checked in about our food allergies.
Two months later, tried going with my fiance. 6:30pm reservation on a Sunday.
We showed up ten minutes early, to try and be cordial in case it was busy again, like last time.
We walked in to four full tables, and four that were clearly unbussed and still dirty.
Three servers are handling the four tables.
We're greeted, and the first thing we're asked is if we'd "be okay sitting at the bar?"
We told them about our reservation, and we're asked to wait a few minutes... while the servers went back to their other customers.
Immediate red flag.
It's still loud and cold, inside, with the owner and two other BoH members handling food orders.
After we told them again about our reservation, we asked if we could sit on the patio. Nodding at each other and pointing that none of the dirty tables inside still had been cleaned, whatsoever.
The young server that finally sat us invited to go over the menu as she went to "find out who would be helping us, this evening."
(It turned out to be her, with obvious reluctance on her face.)
We then waited ten minutes, with room temperature water and another couple eating takeout pizza, directly from the box, five feet away from us... On a night we both had planned for weeks.
She inevitably came back, and we Immediately told her we needed to leave.
There's no reason why three servers can't handle that lax of a clientele volume, while also bussing their own tables.
If you're dropping around $30 a person on dinner, with the literal business owner present behind the counter, that level of blatant laziness shouldn't even be possible.
We'll try again on a day expected to be busy. They clearly need some fire under their asses, and it's not coming from where it should be.